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Manager Customer Service

Spring, Texas, United States
March 22, 2019

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Brooke Jackson

Office Manager

Magnolia, TX *****


Authorized to work in the US for any employer

Work Experience

Office Manager

NewLuxe - Houston, TX

June 2017 to Present

Receiving check and applying to proper accounts and/or invoices. Contract time and material

verifiy purchase orderers and submitted back if incorrect. Sending out liens for unpaid balances on invoices past due File Liens

Scheduling sales appointments

Scheduling installer appointments

Creating estimates and following up to move forward with the jobs Paying vendors invoices

Paying all other bills due within the company


payroll submit hours and time off over to payroll company Customer Service Manager

AGI, Arrow Glass Industries

2011 to December 2016

To secure a position in Customer Service as a Manager or CSR where my background, strengths and desire to succeed can be used to further the goals of an organization. 2011 - Customer Service Manager

AGI, Arrow Glass Industries (AKA Luxury Baths by Arrow). Manufacturer of shower doors and mirrors.

• Managed the daily workflow and departmental interaction of 8 CSR's.

• Hired, reviewed, trained, intiated corrective action, disciplined and terminated CSR's

• Reviewed and compared all in-coming measures against purchase orders and bids

• Scheduled installations and services

• Resolved conflict as concerns arose between CSR's and builders or homeowners Front Desk Manager

Heartland Dental - Cypress, TX

2009 to 2011

• Scheduled appointments and assisted patients during treatments

• Verified insurance for patients and processed insurance claims

• Explained various treatments and sold our products and services

• Bank deposits

Billing Analyst

Wisenbaker Builder Services - Houston, TX

2006 to 2008

• Verified the accuracy of product pricing prior to invoicing

• Updated information for each builder insuring their clients were directed to the appropriate products

• Applied payments to itemized invoices

Shift Manager

CVS Pharmacy - Tavares, FL

2005 to 2006

• Interacted with retail customers

• Balanced cash registers and prepared daily bank deposits

• Responsible for re-sets and price changes on the sales floor Receiving Manager

Harlan Food Market - Waller, TX

2002 to 2005

• Receiving and data entry of all purchases

• Product replenishment (including stocking merchandise) and balancing daily and weekly purchase orders

• Weekly price changes

• Balancing cash drawers and preparing daily deposits Front End Assistant Manager

Albertson/Krogers - Cypress, TX

2001 to 2002

• Assisted manager with all customer service actitivities, including training and scheduling 5-10 employees

• Supervised data entry; audited store deposits; balanced cash drawers, store safe and cash drops Education

Houston Dental School



Bookkeeping, Quickbooks, Front Office, Billing, Accounts Payable, Scheduling, Payroll, Accounts Receivable, Office Management


Driver's License

Additional Information


Brent Richards


Jon Long


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