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Manager Customer Service

Las Vegas, Nevada, United States
March 22, 2019

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**** **** ********** **. 702-***-****

Las Vegas, NV 89148

Aaron Brady

Personal Objective

To work in a highly professional environment, with room for growth. I'm also looking for an environment that I can use my observational, analytical, and interpersonal skills.


Growth driven, quality-focused, and self-starting with over 8 years of retail operations experience, 5 years management experience, and a track record of top performance in a variety of challenging assignments. Can thoroughly and easily understand the operations of any field, based on the ability to adapt to new and different environments. Strengths include:

Operations Management

High Expectation Client Relations

Staff Training, Scheduling, & Development

Cash Management & Expense Control

Advertising & Selling Techniques

Human Resources Experience

Leadership Training & Development

Inventory Control

Project Management

Well-developed interpersonal skills, easily able to establish and maintain favorable rapport with clients and staff from all cultures and organizational backgrounds. Previous professional experience includes 2 years as District Manager for up to 16 locations; high amount of responsibility for the monthly progression of all aspects of the business. High level of personal and professional integrity, focused on achieving organizational success.

Work Experience

United Parcel Service

11/2010-3/2019: Third Level Support Analyst / Development Coach

Provide advanced troubleshooting for UPS software products which include integrations, installations, and shipping resolutions to allow customers maximize shipping volume, reporting and accounting. Tested annual release of software for defects and wrote solutions to resolve issues to ensure products successfully interacted within windows and with other third party software. Developed internal and external customers to understand root causes and resolutions. Trained and developed other tiers of support of updates on going issues with changes with software and updates to Windows environments, and anti-virus vendors when programs were affected. Coordinated white-listing process with anti-virus vendors for annually released products. Produced daily, monthly and annual reports of most common issues and defects. Provided superior customer service.

The College Network

9/2008-12/2009: Academic Advisor

Direct customer communication by phone, email, and instant messaging on a daily basis. Dealing with a wide variety of questions continuing with a post-secondary education and initiating a self-study program. On average would come in contact with 70 people a day regarding academic questions, IT support with an online resource center, scheduling exams, and general program questions. Resolved customer quarrels, test taking and study development skills.

Tan Factory INC.

7/2005-10/2007: District Manager

Oversaw the operations up to 16 different salons for a well established company. Demonstrated ability to lead teams, boost employee moral, and foster employee loyalty. Developed organized training program, upheld company policies and philosophies. Built new ideas to increase business and more efficient operations. One on one professional relationship with all employees; coaching, extended sales training, developing people skills, customer service, helping them to deal with their personal problems in the work environment, etc… Confirmed that all sales goals and operation objectives were being coordinated between all managers and associates at each store. Enforced corrective action for any employee that did not uphold the policies and procedures of the company. Consistently communicated with all managers daily, discussing their wants and needs to support them in the full operation of their business.

Ultimate Exposure

3/2004-6/2005: Store / Sales Manager

Coordinated store operations and sales objectives between corporate employees and line-level associates. Leader in the environment. Trained new hires and managers. Responsible for staffing and scheduling, also for employee progression of sales performance. Aided support to surrounding stores, when under-staffed, product shortage, supply shortage, etc. Maintain consistent maintenance on equipment, on store, and cleanliness of store. Upheld company philosophy, motivated all employees to ensure maximum use of their time.


Columbia College of Chicago


Bachelor of Arts: Journalism

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