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Data Entry Customer Service

North Aurora, Illinois, United States
March 22, 2019

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Sharon L. McGuan

630-***-**** – Home/630-***-**** – Cell


Spring, USA December 2018

Clerk – Contract

Matched invoices to supporting paperwork.

Checked warehouse inventories for availability.

Placed telephone calls to customers for needed documentation.

Sorted customer invoice copies for emailing and direct mailing.

Filing and Scanning.

Adjustable Forms September 2018

Accounts Payable Clerk – Contract

Matched truck tickets to invoices to insure proper billing.

Scanned documents for electronic organization.

Made vendor phone calls to request needed documents.

Edward Don January 2018 – July 2018

Mail Clerk – Accounts Payable Department – Contract

Printed and sorted high volume of invoices into fourteen different categories on daily basis.

Distributed work to team of billers for data entry.

Liberty Mutual Insurance May 2016 – November 2017

Distribution Clerk – Claims Department – Contract

Distributed daily work to inside appraiser teams nationwide based upon various criteria.

Managed 17 queues of claims on a daily basis.

Maintained the calendar for over 50 team members.

Assisted with the triage of claims.

Wheaton College April 2016

Administrative Clerk – Contract

Assisted in reorganization of files in Personnel Office to insure documentation of all students.

Auto Truck Group January & February 2016

Receptionist – Contract

Routed calls using multi-phone line and paging system.

M/I Homes December 2015

Accounts Payable Clerk – Contract

High volume of Data Entry of Invoices.

Opened and distributed mail.

Toyota Corporate Office & Lexus Corporate Office May 2015 - June 2015

Receptionist – Contract

Routed calls using multi-phone line and paging system.

Coordinated car document information for twice-weekly mailings to 45 dealerships.

College of DuPage August 2014

Office Clerk – Contract

Assisted Registration Department on calling projects to inform past and present students of registration and student services.

Informed students of financial aid status and necessary steps for compliance.

MetLife September 2013 – March 2014

Clerk – Contract

Assisted a team of eighteen MetLife agents on administrative project.

High volume of data entry using Excel, Word, and company’s internal software.

Sharp Electronics February 2013 – August 2013

Data Entry Clerk – Contract

Responsible for daily order tracking.

Assisted with customer billing using SAP software.

Houghton Mifflin Harcourt March 2009 – September 2010

Customer Service Representative – Contract (May 2010 – September 2010)

Inputted high volume of data entry to insure prompt, accurate delivery of customer orders using SAP.

Sales Assistant – Contract (March 2009 – June 2009)

Assisted sales reps on nationwide calling projects to obtain correct information.

Updated customer accounts in Excel and company’s Salesforce records.

Sent out requested sample materials.

Gexpro May 2008 – December 2008

Accounts Payable Consultant –Contract

Resolved overdue accounts to bring closure.

Worked closely with vendors to keep them updated.

Distributed workload to other team members.

United Central Orchids, Inc. November 2005 – May 2008

Assistant Office Manager

Customer Service – Provided courteous service to a high volume of customers. Acted as liaison between customer base and greenhouse staff to provide accurate orders.

Accounts Receivable – Recovered revenue due to unpaid accounts within first six months totaling over $5,000.

Accounts Payable – Paid vendor accounts in a timely manner to prevent late charges and lost discounts. Resolved disputes with vendors.

Buyer – Worked with vendors to secure best pricing and service of greenhouse supplies.

Inventory Control – Maintained inventories to guarantee adequate greenhouse and office supplies.

Certifications & Education

Certifications: Dominican Literacy Center’s Adult ESL Training Program, H & R Block Income Tax Certificate of Accomplishment, Manpower’s Service of Quality Training, Certificate of Achievement in Proofamatics, Human Relations for Office Workers, Quality Management/TQS Training Workshop, Phi Theta Kappa – International Honor Society of the Two-Year College


Waubonsee Community College 4.0 GPA

Completed business and computer-related course work. 21 Credit Hours

Joliet Junior College – 4.0 GPA

Completed computer-related course work. 4 Credit Hours

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