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Project Manager

Charlotte, NC
March 22, 2019

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Pradip Chavan

IT Portfolio Manager, PMP® SAFe® SA, MCP, AINS 21


Phone: (608) 556- 8338

Address: **** ***** ***** **, #* Charlotte NC 28277

Visa Status: Green Card

A highly motivated Technology & Management professional with close to 14 years of progressive experience that includes Application development, Project & Program management, Technology – Business integration, Strategic analysis & Planning, People & Process development. I have sophisticated software development and management skills with genuine quest for resolving business challenges

Strategic Planning & Roadmaps

Project Portfolio Management (PPM)

End to End Application Development (SDLC)

Web, IT Infrastructure and Upgrades

Enterprise wide Implementations

Global Delivery

Organizational Leadership & Team Building

Professional Summary

A confident IT Portfolio Manager with close to 14 years progressive Project, Program and Portfolio management experience spanning Application Development, Infrastructure service & Process improvement in complex enterprise application environment.

Responsible to deliver multiple IT programs/projects in various technologies under ‘AllState Technology Strategic Venture’ - implementing business systems plans, directing development, enterprise releases, and maintenance of various business critical applications, ensuring business requirements are addressed while meeting strategic business and systems objectives

Proven Ability towards solution delivery, requirement gathering & refining, software development, QA / testing and supporting new or enhanced software and responding to business queries.

Ensures projects are delivered efficiently, On time, within budget and with high quality. Also owning Project and program level risks, issues and mitigation plans for them in order to achieve overall program goals

Managing Program Staff, enterprise as well as third party vendor resources. Motivating, mentoring as well as owning their performance evaluation. Rich experience of leading remote / Offshore teams.

Strong SDLC knowledge across various types of projects / programs executing in both waterfall as well as Agile methodologies

Proven stakeholder management skills for smoother execution of project s, ability to understand business requirements around projects

Partner with Enterprise Architecture and Business leaders to lead design, interaction and implementation of application and products eventually driving Enterprise Technology Initiatives.

Experience and active interest in tools like - MS Project, HP QC, Service Now, JIRA, Confluence

Contributing to Continuous Improvements by mapping department specific best practices back to the overall enterprise project management office policies & Guidelines.

Create, review metrics and reports for Executive leadership teams, provide / Implement feedbacks for executive governance meetings

Coming from a strong application development background, I have had strong hands on ASP.Net, Web Services, Java scripts, RDBMS, Configuration management, HP Quality center, SQL Server, SSRS

Professional Experience

1.Allstate Insurance Company IT Portfolio Manager Charlotte NC Aug 2017 – Present

Application Development, Infrastructure Services (IS), Global Delivery

One of the largest Portfolio under ATSV consisting of multiple technology streams such as Application development, System Engineering (Server Engg, Data center & storage Engg, Mainframe Engg, Lifecycle & Delivery, Client Virtualization), Automation & Cloud Engineering. IS Portfolio makes sure Allstate’s strategic IT roadmap is on track while current Operations are running around the clock which in turn assures smooth running of business. Primary work here falls into IS related active projects in multi-methodology model, Lifecycle deliveries, Keep the Lights on (KTLO), Break-fix projects etc.

Winning Contributions –

Portfolio manager for IS Portfolio (Budget 10 -15M, ~100 FTEs) in highly cross functional environment, cross geographical teams (Onsite as well as remote / Offshore) spread across 30-50 active projects, Operational plans and small work efforts under Allstate Technology Strategic Venture Initiative

Assisting Senior Leadership in making key decisions on IT budget spends, resource Management and creating financial plans for strategic goals.

Lead the effort in creating business roadmap, aligning it with Enterprise Strategy within ATSV space and play effective liaison between business, technology and leadership.

Successfully lead enterprise wide application development & migration programs in various technologies

Articulate business requirements and objectives and translate those into software development solutions to align with strategic roadmaps

Provide Portfolio intelligence like demand burn down, Forecast, YTD budget tracking, portfolio health, cross departmental risks and their mitigation plans.

strived to create and maintain the motivating environment for people I work with by instilling enterprise vision and leading by example.

Plan, Track and control project as well as departmental budgets through Monthly / quarterly / yearly checkpoints & Financial reviews to ensure measures are taken in case of discrepancies.

All-inclusive Portfolio management of project, Operations Plans, Demand intake Pipeline and Prioritization, Financial reporting, Capacity management Using Enterprise Project Management (EPM) tool

Responsible to Provide direction and oversight cross functional teams to build, test, deploy enterprise standard application / products. Lead them with example.

Helping traditional waterfall project teams to learn, adopt and transition into Agile practices with help of agile coaches. Wherever possible, applied best of agile world like PI planning, Inspect & adopts / retrospections for closed projects.

Theoretical knowledge of Clod Computing (Google Cloud Platform), AWS, overall Infrastructure management,

Gained working knowledge of emerging tools and technologies like GitHub, Jenkins (CI/CD), Dockers (Containerization), Kubernetes, Mural, Confluence.

2.Tata Consultancy Services America IT Project Manager Travel & Hospitality Industry Oct 2015 – Aug 2017

Winning Contributions for project - Shipboard Technologies - Carnival Cruise Lines, Miami FL

oSuccessfully lead Web Application Development, Enhancements as well as Infrastructure IT projects teams across SDLC to help improve end user (guest) experience, increase crew operations efficiency and upgrade systems on cruise ships with stringent timelines and budgets adding up to $100k – $2Millions and cross geographic teams of 10-30 resources in matrixed environment.

oExceeded expectations from projects such as - At least 2000 Pages / Ship/ Voyage are saved from improved guest statements and on-demand printing, Improving POS machines performance by at least 20% by upgrading them with Windows 7 and compatible new hardware and improving room services by automating paper-based service tracking into web application.

oOwnership to plan, schedule, budgeting and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets.

oLead successful Infrastructure projects where in Global Implementation of upgrade to Win 7 for all Guest Kiosks on cruise fleets across world. This was tightly timed and crucial for PCI Compliance

oEffective liaison between infrastructure teams spread across department as well global location and PMO. Took lead in developing infrastructure rollout plans involving Logistics, Network Engineering, WINTEL, Procurement and Global Security teams.

oCreate and maintain project documentation like Business Requirement Document (BRD), Project Plan, Project Schedule, Risk register and mitigation plans, Resource plan and WBS task assignment

o Ownership of QA activities like Test Plans for System and Integration testing, UAT / Verification and Production testing. Also helped Enterprise QA teams with overall Test Plans, UAT Defect triage, remediation, Defect logging and tracking in Clear Case (or Quality Center).

oAssisted Program Managers in strategic planning and direction of portfolio (PPM) for Project selection, prioritization and risk optimization for continuous improvements, process, quality Assurance (QA), and securing infrastructure resources in time.

oSynchronize the efforts of cross functional, geographically spread teams to make sure projects are delivered on given ship and business provides timely sign offs on same.

oGood conflict management and Prioritization skills, always act on client feedbacks resulting in Process improvements.

Winning Contributions for project – Airline Crew Operations – United Airlines, Chicago IL

oProvide leadership to reporting cross functional teams, help business sponsors with strategic planning and laying a road map for enterprise implementations within Crew Operations area.

oCradle to grave project management of multiple enhancement project, right from project intake till project closures through development, testing, change management and Production moves.

o Working Project sponsors enterprise architects for Leadership reviews and securing seed- funding for initial analysis, estimate reviews etc.

oAssist PMO with Project Portfolio management (PPM) activities like project prioritization, Project sequencing and Risk balancing / optimizing of such enterprise projects, current project health and risks if any are shadowing the track.

oSupervising a cross functional team of developers, testers, contractors and offshore resources on multiple projects as well as Core support activities to ensure on time project Deliveries, Quality.

3.Cognizant Technology Solutions Sr. Associate – Projects Apr 2011 – Aug 2015

Winning Contributions for project – Onsite PM / Portfolio Lead - Digital marketing Portfolio – Jannssen Pharma

oLeading team(s) of 30-80 resources for new content based responsive web sites (product launch) as well as enhancement projects under Digital marketing portfolio.

o Helping PMO with Project Portfolio management (PPM) activities like Project pipeline triage meetings, make or buy analysis, project prioritization, Project sequencing and Risk balancing / optimizing of such enterprise projects.

o Part of Onsite Managers team accountable for overall portfolio delivery as per business targets – leveraging global cross functional teams of resources across geographies like US, Canada and India for successful project executions with Agile / Scrum methodology.

oHost and Lead Scrum of Scrums meetings daily, help product owners with Product backlog maintenance of User Stories, Sprint planning etc.

o Hosting weekly status meetings with Leadership, business and technology teams, coordinate between development teams, marketing agencies, brand sponsors, business analysts for successful end to end project executions within Agile / Scrum methodology.

o Creating and tracking Projects in JIRA from kick off to closure, closely monitor simultaneous projects for their planning, schedules, resource, work allocation, Sprint planning, requirement brainstorming, release planning, production deployments / Go lives, release retrospection, Quality control and assurance techniques, User Acceptance testing, Load / vulnerability testing.

oWeekly, monthly reporting to customer leadership about each of the project for its status, Risks, resource utilization, Risks & mitigation plans, schedule and cost variances.

oEnsure overall adherence to portfolio Work Instructions and standards.

o Strict adherence to regulated environment like FDA guidelines and follow pharmaceutical industry wide best practices.

Winning Contributions for project – Credit Insurance System for Pricing – CUNA Mutua Group, Madison WI:

oProject Lead / Manager for New System development Project for revised pricing and insurance rates filing system. Lead a team who Reverse engineered old legacy application (DB2, C++, and COBOL), Proposed technology framework for the application that included but not limited to VB.Net 4.0, SSRS reporting and SQL server framework.

oResponsible for success of overall Project life cycle Management and Technical solutions providing with Reverse engineering old legacy system based on Mainframes, SSRS reports development &solutions for business problems in the form of CRISP application for Insurance rates deviation filing with all 50 Department Of Insurance. (DUI)

oResponsible for successful deliveries in Agile model with regular status updates to all stakeholders, gathering continuously changing business requirements, preparing analysis & Understanding documents, Planning for sprints in terms of schedule, scope and Budget.

o Successfully lead SDLC activities like requirement gathering, creating Project schedule and plan, project tracking and mitigating project level risks if any.

oTimely presenting Project Progress reports with various metrics like Schedule and Scope variances, Defect Analysis, Root Cause Analysis, Resource Allocation variance, Requirement Stability Index, Requirement traceability Matrix, Risks Registers and Quality control measures.

Winning Contributions for project – Customer Portal – Kimberly Clark, Pune India

oLed 7+ member offshore project team on a maintenance project using ASP.Net, VB.Net, SQL Server, JavaScript, Team Foundation Server, Crystal reports. This was one of most business critical application in terms of day to day business transactions handling.

oSuccessful management of both Support as well as development teams with prompt technical solutions to business queries, Prioritizing service tickets, Developing and deploying code changes, providing Ball park, Definitive estimates and regular status sharing with customers.

oResponsible for communicating with stakeholders to provide accurate reporting and information regarding the ongoing projects and initiatives. Internal Project Management framework was exclusively used to prepare and maintain project and quality plans, providing regular reports to various stakeholders.

oWas responsible for a sudden enterprise initiative form customer to migrate all project servers from windows 2003 to 2008 in terms of Planning the migration, business continuity and systems integration with new servers.

4.Synechron Technologies Senior Associate - Projects Pune India Sept 2010 – Apr 2011

Winning Contributions for project – Claim Processing QA – Asurian, Pune India:

oProvide liaison between business and IT teams related to client's legacy applications.

oDeveloping enhancements in ASP.NET 3.0, WCF, Web services, XML, SQL Server as part of business needs and implementing them through Agile methodologies into sprint level execution to meet strategic needs.

oActive development and Leading a team at offshore to look after day to day performance of legacy applications that are used by business folks for day to day claim processing.

oOwnership of deployments of code changes done by cross functional matrix based teams to various internal environments on daily basis by triage meetings, prioritizing them, securing the down times if any.

oAccountable for internal as well as external status report sharing daily, weekly and monthly progress of various sprints to customer & management.

oProactively coordinating and helping other project teams (stake holders) in terms of data exchange, sprint schedules application changes.

5.Larsen & Toubro Infotech Senior Software Engineer Pune India / Hartford CT P&C Insurance May 2005 – Sept 2010

Winning Contributions for multiple projects – in Claims, business Insurance, Personal Insurance, Risk Control, Corporate system & Contact Center Technology area at Travelers Inc.- Property & Casualty (P&C) industry - Hartford CT

oLead and created Projects like Web Application Development, Windows Services & CONSOL applications development. Major Enhancement projects at both onsite (US) as well as offshore (India)

oWorked in increasingly responsible roles as Software Engineer, Lead Developer, Onsite Lead

otook active responsibility of Requirement gathering, Prototyping, Development, testing and deployment of application in various test as well as Production environments.

oExtensive experience in working as an individual contributor as well as team leader for different types of application, involving technologies used are VB. NET, SSRS Reports, ASP.NET., SQL Server 2005 STORED PROCEDURES AND SCRIPTS, Web Services /XML/SOAP/XSLT, MSHTA

oMost recently worked on critical application to incorporate enhancements into Contact Center area. These enhancements were crucial to convert various leads received into actual insurance policy selling i.e. creating new revenue streams.

oCreated web applications for client's Claims Processing area, commercial insurance etc. Enriched my technical abilities by proposing & implementing various console application utilities, developing windows services etc.

oLeading 3-5 member offshore team for business crucial and time sensitive project deliveries

oWorking hand in hand with QA teams for Test case designs, test execution plans, System and UAT Test execution, defect tracking in Quality Centre, deployment and enterprise wide roll outs.

oInteracted with end business users to obtain a more clear understanding of their requirements, documenting these requirements and managing changes to it.

oMaintaining status reports and communicating it with various stake holder teams


oSchool : Government College of Engineering Aurangabad India

oDegree : Bachelors of Engineering (B.E.)

oField of Study / Major : Computer Science & Engineering with Distinction

oYear : 08/2000 to 08/ 2004

oStatus: Completed


oProject Management Professional (PMP) from PMI

oSAFe – 4 Agilist Certification from Scaled Agile.

oInsurance 21 from AICPCU

oMicrosoft Certified Professional (MCP) from Microsoft


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