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Customer Service Manager

Salinas, CA
March 25, 2019

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Patricia C Valdez

***** ****** ****** **. *******, CA 93907 Phone: 831-***-****

Summary Statement: I am seeking a customer service position. I am dependable, punctual and have exceptional customer service experience. I have dealt with irate customers and with customers in difficult situations.

Skills: Office Management, Credit & Collections, Payroll, Supervisory experience, Bilingual. Outstanding interpersonal skills to include the ability to relate to different levels of staff, Communication skills, detail oriented, multitasking, ability to work in fast paced environment, reliable and a quick learner. Work well under pressure. Leadership, Delegating, Loyalty, Strong work ethics, Punctuality, Customer Service, Team work, Ability to Motivate People, Organizational Skills, Responsible, & Microsoft Specialist Certification.


Language Line Solutions

06/02/2016- 07/11/2018

Customer Service Representative

Process and follow up on Support Request for interpreters along with their emails. Reach out to interpreters to assist with their login on their system. Use various data systems to adjust interpreters’ schedules. Assist Interpreters with request to either add or remove hours from their schedules. Must process request in a timely and efficient manner. Process the daily adherence report.

C. D. Mitchell & Co (Dept. of Defense)

08/22/2013- 05/20/2015

Customer Service Specialist*Call Center

Answer incoming calls, verify and update government personnel’s record. Assist them with their eligibility for medical and dental providers. Must provide customer service and in an efficient and timely manner.

Dole Fresh Vegetable

03/26/12 – 08/15/2-13

Accounts Receivable Clerk

Contact and collect past due accounts, negotiate payment on over-limit accounts. Effectively pursue balance due and charge back invoices. Use EDI, I-trade, Food-link and various portals. Meet daily weekly and monthly deadlines, research and resolve disputed accounts. Met the reduction of DSO.

The Paul Mortuary

11/10/2011 – 03/2/2012

Office Manager

Managed SOX compliance, enter death certificate/permits into EDRS, maintain records and files in location that relate to deceased person(s) funeral arrangements, maintain payment history (accounts receivables report) Produce error-free documents on a timely basis. Process payroll on Time Keeper in PeopleSoft software, assist with office related duties and support Manager and Arrangers. Other duties assigned by the Location. Manage and operate office equipment and computers, with accurate results and effectively use typical office software, deal with privileged information in a confidential manner. Process end of month reports and procedures.

V & L Farm, Inc

10/27/97 - 02/19/10

Office Manager/Payroll Supervisor

Administered computerized weekly payroll for 300-400 seasonal employees. Piece rate, hourly, timecard and salary, process garnishments, levies and direct deposits. Print and prepare payroll checks for distribution. Assure all employees are paid in a timely manner. Responsible for all tax reporting, withholding and government regulations for payroll. Prepare quarterlies, W-2’s, and reconcile year end reports for payroll and Workman’s Compensation reconciliation. Create new employ files for all new hires and verify completion of W-4, I-9 and required forms. Administered new hire package for all seasonal hourly employees. Train foremen on using probes for time keeping, pieces picked and how to read the daily reports. In Charge of training new foreman of policies, and procedures with compliance with State and Federal laws. Collect timecards from foremen on a weekly basis. Delivered daily reports to foreman. Post all necessary posters at the beginning of each season, such as State, Federal, Workman’s Comp and OHSA at each ranch. Responsible for going to the fields to pick up injured employees, taking them to the doctor and complete necessary forms for Workman’s Comp Insurance. Process Workman’s Comp claims from the start to the end and reconcile year end reports.

The Associate Financial

04-04-95 - 10-01-97

Head Cashier/Loan Officer

Process loan applications obtain credit reports, and close loans once approved. Contact and collect 30-120-day delinquent accounts, such as auto loans, secured, unsecured loans, and 2nd Mortgage loans. Reviewed and referred delinquent accounts for charge off. Released cashier for lunch and absences. Process the daily bank deposit. Assist customers in completing loan application.

Household Credit Services

09/27/85 - 05/20/95

Collections Supervisor

Supervise 12-20 Credit Card Collectors and Customer Service Representatives, successfully met reduction of monthly DSO, prepared and administered collectors’ reviews, hired, promoted and terminated as needed. Responsible for providing orientation for all new hires.

References: Available upon request

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