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Customer Service Data Entry

Chicago, IL
March 25, 2019

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Melena M. Asher

Chicago, IL ***** Phone: 773-***-**** Cell: 773-***-****


Seeking a challenging position where I can use and enhance my strong communication, organizational, interpersonal and technological skills.


TranzAct Technologies, Inc Elmhurst, IL 09/18 – 02/19

Load Planner

I performed customer service tasks as well as tracking and tracing of shipments, scheduled delivery appointments, freight pay resolution and tendering, claims resolution, data entry, and courier selection for major customers' shipments within a corporate environment.

Tender Loads out of TMS/Constellation

Create Routing Guides

Track and Trace inbound and out freight

Initiate Freight Claims for customers

Provide on-site support to customers

Train carrier’s on vendor’s portal

Essendant Deerfield, IL 03/16 – 07/18

Transportation Claims Specialist

●Entered freight claims in my easy claims system,

●Researched request to ensure claim is needed

●Provided carrier with disposition for freight

●Received all claim checks and processed assist on projects as needed.

AIT Worldwide Logistics Itasca, IL 11/15- 03/16

CCT Representative

●Tracked cartage freight daily, with volume of up to 2000 shipments a day

●Created master bill tracker that mostly dealt with the line haul carriers

●Found lost freight and report lost and damage freight to the correct departments

Traffic Tech

Customer Service Representative Chicago, IL 9/14 – 11/15

●Worked closely with account managers, carriers and customers

●Assisted my account managers with carrier selection and rate negotiation

●Booked and build loads in the company proprietary system (TTSLS)

●Responsible for all freight bill resolution, load tendering as well as dispatching trucks

●Responsible for tracking and tracing of all freight and lane research for potential new customers

Ryder Systems

Customer Service Coordinator Bensenville, IL 06/10 – 7/12

●Answered all incoming calls and dispatch all service calls to outside vendors or technician,

●Ordered all parts and maintained parts room, received parts, greet customers at window answering all question regarding truck maintenance

●Scheduled preventative maintenance; file all state and federal paperwork

●Created all Purchase Orders and Debit Memos

●Paid all invoices in appropriate GL accounts.


Oracle TMS Quick Books

People Soft 7.7 & 8.0 SAP Netsuite

Microsoft Office Suite AS400 EDI

KPI Reporting

EDUCATION: Pursing Associates in Supply Chain Operations Olive Harvey College

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