Kavitha Durai

** ******* ********

Brampton, ON L6X 5N5

kavithadurai12@gmail.

647-***-****

CUSTOMER SERVICE REPRESENTATIVE

PROFILE

Excellent organizational skills that helps in the upkeep of various data’s in the system

Brilliant coordination skills and ability to work as a team

Computer Skills: Proficient with MS Word, Excel, & Email applications

Ability to analyze critically the data to find out any discrepancies

Able to work well under pressure, reliable and people skills

Outstanding communication skills: written, verbal and interpersonal

Collaborative and cooperative team player and can work with minimal supervision

Great communicator with active listening skills and proficient writing and speaking ability

PROFESSIONAL SKILLS

ADMINISTRATIVE / ACCOUNTING

Performed general office duties including faxing, photocopying and scanning documents

Maintained client databases and posted cards to the CRM databases

Organized and maintained filing during tax season.

Prepared and sent Customer complaint responses.

COMMUNICATION SKILLS

Received, screened and routed incoming calls

Greeted, assisted and registered clients

Effectively corresponded with both internal and external to match needs and resources

Participated in group discussions online and in person to complete projects on time

EMPLOYMENT HISTORY

PROFESSIONAL EXPERIENCE

Customer Service Agent, Sunwing Airlines Inc., Toronto ON 2016-2017

Responded to customer’s questions thoroughly and professionally always taking time to ensure they were comfortable and pleased with products and services

Posted data to the company’s Customer Relationship Module(CRM)

Performed customer relationship calls to Sunwing customers

Helped in computerization of paper cards to the CRM database

Accounting Clerk

Ashwani Sood, CGA Brampton, ON

Answered queries through phone calls and managed client relationships with customers.

Checked invoices, postings, and documents for correct entry, mathematical accuracy, and entered in accounting databases with proper codes.

Reported financial statements, Balance Sheet and other reports for supervisors and managers.

Prepared bank deposits by compiling data from cashiers, verifying receipts, and sending cash, checks, or other forms of payment to the bank

Monitored details of transactions (including date, type, and amount), add up accounts, determine interest charges and accounts to ensure that payments are up to date

Entered sales invoices, deposits, revenues along with GST paid.

EDUCATION AND CERTIFICATES

Corporate and Business Taxes-Level 2, Softron Tax, Brampton, ON 2014

Personal Income Taxes, Level 1, Softron Tax, Brampton, ON 2014

Key Accounting Principles-2, Sheridan Brampton,ON 2014

Key Accounting Principles, Sheridan College, Brampton, ON 2012

Advance Accounting with Co-Op Education, St Gabriel ALC, Mississauga, 2009

Introduction to Simply Accounting, St Gabriel ALC, Mississauga, ON 2008

Bachelor’s Degree in Commerce, Annamalai University, Chennai, India 1996

SPECIAL SKILLS, MEMBERSHIPS AND TRAINING:

2019 - Customer Readiness Program

Professionalism

Customer Service Fundamentals

Written Communications

Excel

CRM – Customer Relationship Management System

REFERENCES AVAILABLE UPON REQUEST:

Contact this candidate