Brampton, ON L6X 5N5
CUSTOMER SERVICE REPRESENTATIVE
Excellent organizational skills that helps in the upkeep of various data’s in the system
Brilliant coordination skills and ability to work as a team
Computer Skills: Proficient with MS Word, Excel, & Email applications
Ability to analyze critically the data to find out any discrepancies
Able to work well under pressure, reliable and people skills
Outstanding communication skills: written, verbal and interpersonal
Collaborative and cooperative team player and can work with minimal supervision
Great communicator with active listening skills and proficient writing and speaking ability
ADMINISTRATIVE / ACCOUNTING
Performed general office duties including faxing, photocopying and scanning documents
Maintained client databases and posted cards to the CRM databases
Organized and maintained filing during tax season.
Prepared and sent Customer complaint responses.
Received, screened and routed incoming calls
Greeted, assisted and registered clients
Effectively corresponded with both internal and external to match needs and resources
Participated in group discussions online and in person to complete projects on time
Customer Service Agent, Sunwing Airlines Inc., Toronto ON 2016-2017
Responded to customer’s questions thoroughly and professionally always taking time to ensure they were comfortable and pleased with products and services
Posted data to the company’s Customer Relationship Module(CRM)
Performed customer relationship calls to Sunwing customers
Helped in computerization of paper cards to the CRM database
Ashwani Sood, CGA Brampton, ON
Answered queries through phone calls and managed client relationships with customers.
Checked invoices, postings, and documents for correct entry, mathematical accuracy, and entered in accounting databases with proper codes.
Reported financial statements, Balance Sheet and other reports for supervisors and managers.
Prepared bank deposits by compiling data from cashiers, verifying receipts, and sending cash, checks, or other forms of payment to the bank
Monitored details of transactions (including date, type, and amount), add up accounts, determine interest charges and accounts to ensure that payments are up to date
Entered sales invoices, deposits, revenues along with GST paid.
EDUCATION AND CERTIFICATES
Corporate and Business Taxes-Level 2, Softron Tax, Brampton, ON 2014
Personal Income Taxes, Level 1, Softron Tax, Brampton, ON 2014
Key Accounting Principles-2, Sheridan Brampton,ON 2014
Key Accounting Principles, Sheridan College, Brampton, ON 2012
Advance Accounting with Co-Op Education, St Gabriel ALC, Mississauga, 2009
Introduction to Simply Accounting, St Gabriel ALC, Mississauga, ON 2008
Bachelor’s Degree in Commerce, Annamalai University, Chennai, India 1996
SPECIAL SKILLS, MEMBERSHIPS AND TRAINING:
2019 - Customer Readiness Program
Customer Service Fundamentals
CRM – Customer Relationship Management System
REFERENCES AVAILABLE UPON REQUEST: