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Customer Service Manager

Edmonton, AB, Canada
March 25, 2019

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Honest, Goal achiever, Motivated and organized hard worker who learns new procedure quickly

meets and able to work and Manage under extreme time pressure with more than 7 years of computer skills, almost 3 years of customer service representative skills and more than 2 years of Managing food industry

Kitchen Line Cook Denny’s (Jan 2018 – Currently) Sherwood Park, AB

• Cook and serve dishes that pass through its food safety requirements that concerns a lot

• Serve delicious food for the satisfaction of the consumers

• Knowledgeable in cooking the best food needed by the people

• Serve delightful foods that are also healthy that are needed by the consumers

• Ensure availability of all ingredients in the kitchen for easy and better cooking as well

• Cook on time

• Know the entire menu needed

• Budget the entire meal to be served

• Aim to delight and satisfy the consumers

• Always adhere to food safety rules

Manager KFC Edmonton, AB (Oct 2018 – Feb 2019)

• Upkeep Facility e.g. A clean, well-maintained facility attracts customers and promotes safety

• Maintain Operations e.g. When a crowd is unusually large, a staff member calls in sick

• Interact with Guests when a visitor is dissatisfied with an order, to check out the satisfaction level from the customer for the business

• Maintain Records of Opening and Closing Shift

• Count Daily Basis Inventory

• Look after stock and Employee’s need on daily basis Operations Manager Harvey’s Leduc, AB (Sept 2016 – Jan 2018)

• Plan, organize, direct, control and evaluate daily operations

• Ensure health and safety regulations are followed

• Place order for supplies and other materials

• Booking the facility for group events like birthday parties, office meeting, etc.

• Set staff work schedules and monitor staff performance

• Recruit, train and supervise staff

• Address customer complaints or concerns

• Provide customer service

• Conduct performance reviews

• Store Inventory every week

• Received deliveries twice a week


Employment Work Experience

Amandeep Kaur

Edmonton, AB


Quality Controller R.S.C coatings (April 2015 – October 2015) Toronto, ON

• Trained and managed a staff of approximately 20 employees

• Maintained the production of BMW and Toyota Cars

• Managed the employee’s complaints and questions

Network Assistant Computer time (May 2015 – November 2015) Toronto, ON

• Basic troubleshooting of hardware and software

• System Reparation

• Customer service

• O/S installation and configuration of small network setup Front Desk Service Super8Motel (Jan 2015– April 2015) Sarnia, ON

• Make and Configure Reservations

• Compute bills, configure reservations and make change for guests

• Reviews accounts and charges the guest during check out process

• Contact housekeeping when guests report problems Greet customers, by phone, in person or through electronic media. Assess customers needs and explain services, processes, procedures and Handles requests/transactions and assist in resolving problems and ensuring satisfactory customer service.

Trained and coached employees in providing exceptional service to our customers and giving them a ‘WOW’ experience.

Provided advice to clients regarding products or services by explaining the use and advantage over the product.

Receiving merchandise from door to sales floor, ensure proper documentation of receiving and return of goods and accordingly displaying merchandise as per operating standards.

Worked on customer issues, trends, behavior from customer surveys and accordingly recommended solution to enhance overall ‘Customer Satisfaction’ Maintained sales records for inventory control

Post Graduate in Information Technology of Professionals

(Jan 2014 – Aug 2015) Sarnia, CA (Lambton College) Bachelor’s Degree in computer applications

(July 2010 – May 2013) Punjab, India (Baba Farid Group of Institution) Grade 12th

(April 2009 – May 2010) Punjab, India (Dasmesh Sen. Sec. School Badal) Grade 10th

(April 2007 – May 2008) Ellenabad, India (CH. Harpal Singh Convent School) Relevant Work Experience


Amandeep Kaur (Manager at Mucho Burrito)


Pawan Sharma (General Manager at Denny’s)


Tatinder Heer (Regional General Manager at KFC)


Norm Randhawa (Business Owner – Harvey’s)


Anytime (Day or Night)

Ready to Relocate upon suitable job Description



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