Phone Number: 289-***-****; Email: firstname.lastname@example.org.
A data driven business analyst with over (4) years’ experience with proven ability to work creatively in a problem-solving environment with good knowledge of business processes. Possess a detail-oriented nature with excellent communication, interpersonal skills, and recognized for being a valuable team player. A thorough understanding of Agile Software Development including various concepts such as Requirement Gathering and good experience with User Acceptance Testing and Post Implementation Testing.
Strong Facilitation Skills
Resourceful, innovative and intellectual
CSDC Systems Inc
Business Analyst (November 2016 – Feb 2019)
Pioneered the development of a system using AMANDA application for automation of Tax Enumeration and Collection processes by the government in data collection, data mapping, invoice creation and issuance of receipt which helped grow Revenue with over 400% increase in 12 months. This achieved result helped improve citizen services.
Facilitated requirements gathering sessions with multiple stakeholders across the organization to identify strengths and opportunities with existing business processes.
Providing software application to stakeholders in government using the SaaS model.
Extracted requirements using best practice methods such as Focus group meetings, one on one interview and convey these requirements and design concepts with models such as Gap Analysis, use cases, work flow charts and diagrams.
Developed test strategy and test closure reports using Methodologies which includes Unit testing and Performance testing in performing End-to-End testing and document all test cases.Logged and managed defect and resolution processes.
Performed process audit to determine how effectively managed is the process of generating result as well as verifying the integrity of the result using plan-do-check-act (PDCA) cycle.
CSDC Systems Inc
Business Analyst (June 2015 – October 2016)
Pioneered a book-on-hold system between client and banks that ensure payment details and resident information cannot be altered throughout the completion of a process which flows from Enumeration; Invoicing to Payment and issuance of payment receipts. This was efficient in preventing revenue leakages.
Automated Payment Processes by integrating with banks through aggregator that is focused on integrating digital payments and commerce by facilitating the electronic circulation of money
Managed 3rd party integration applications including, but not limited to, tax systems, payment gateways and Invoicing.
Business Analyst (Sept 2014 – May 2015)
Performed competitive analysis on Internet service providers through evaluation of performance and coverage using internet based survey (Questionnaires). Feedback from the survey (which includes need to develop a mobile app that will give free Internet Access to customers in selected locations, expansion to other locations and service improvement) was used to make recommendations for future company growth.
Constantly reapplied customer feedback loops by Requirement Gathering using surveys which includes questionnaires and one on one interview at service centers; learned and analyzed data and applied update on the product based on feedback gathered.
Wrote Scenario based learning using real life and relevant situations
Provided help-desk support; After hours and weekend on-call technical support
Customer Service (July 2009 – May 2013)
Develop detailed market analysis and compile "fact-base" including Total & Available Customer Spend; Competitive Analysis and Regulatory Analysis.
Identify engagement opportunities, generate leads and identify New Product Introduction.
Cross Selling of Products and Services to the Customer which generates more profit for the company.
Access Bank (Apr 2008 to Mar 2009)
Succeeded in delivering quality customer experience and made recommendations to establish a centralized visa card processing unit based on regions for improvement of service which transformed the process and promoted excellence.
Processed financial transactions including deposits, withdrawals and bill payments following operating procedures and Financial regulations; opening new bank account and reactivating dormant accounts by recommending specific solutions to them with relevant product and services.
Achieved goals and business objectives through promotion of banking solutions and ensured completion of business processes in a timely and accurate manner which includes processing visa card request.
Delivered quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Technology & Tools
Over 10 years experience of using Microsoft office applications.
Balsamiq and Pencil
Information Systems Modelling techniques which include flow chart, Gantt chart
Cardiff Metropolitan University - MBA Finance (2013 – 2014)
Ladoke Akintola University Of Technology - B.Tech in Computer Science (2002 – 2008)
Playing Chess and Listening to Music