Customer Service Data Entry

SKILLS

WORK HISTORY

GABRIELA SOTO

Bilingual in English and Spanish

Order processing

Accurate data entry

Data verification

Customer service

Excellent communication

Research skills

**/**** - *urrent

Billing Order Entry Specialist

Natera, Inc - Austin, Texas

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

Double checks their work and assures all data is in the case correctly. Processes customer and insurance source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Verifies entered customer and insurance data by reviewing, correcting, deleting, or reentering data. Contacts customer/clinic directly to validate incomplete information. Enters customer and insurance data after samples are processed by laboratory. 09/2018 - 01/2019

CUSTOMER SERVICE REPRESENTATIVE

Fred Loya Insurance - Austin

High energy Guest relations Flexible schedule capability Thrives in fast-paced environment Food safety procedures Bussing understanding Table setting Customer service, Verified eligibility requirements for customer inquiring about car insurance Organized office and made sure all work is in order Educate the customers on how the policy works and go over any deductibles. 02/2018 - 07/2018

Fitness Consultant

Golds Gym - Austin, TX

Reviewed weekly sales Numbers and club statistics to identify areas for improvement. Explained exercise modifications and contraindicated movements to participants with a history of injury. Consistently met daily class attendance goals.

Greeted all members in a professional and friendly manner. Educated club members about the relationship between nutrition and fitness. Cultivated positive relationships with participants by interacting with them during group fitness classes. Scheduled and conducted fitness orientation appointments with new members. 307 E Croslin apt 114, Austin, Texas 78752 • 737-***-**** • ************@*****.*** EDUCATION

ADDITIONAL INFORMATION

Texas State University - San Marcos, TX 2019

2015

High School Diploma: Accounting

Kipp Austin Collegiate - Austin, TX

Corpus Christie beach clean up (May 2013) Collect unwanted materials that were in the beach Created a clean Environment for Families Austin Trail of Lights Ensure everything runs properly and it's a safety environment for families Monitored lights often to ensure everything was still place.

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