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Customer Service Employee Relations

March 25, 2019

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OBJECTIVE: Seeking a challenging job that utilize s my skills & experiences.


Name : Shereen A. Aqueel Khairallah

Address : Beverly Hills Rayyan # C09-04

Sponsorship : Under husband sponsorship

Res. No. /Mobile no. : 33167966.

E-Mail :


Alexandria University, BSc of Science- 1997


Sidra Medicine/ QF 1


April 2018-31


Dec 2018

Administrator- Learning & Development

- Communicates with relevant agencies to produce travel itineraries for business directors and employee events

- Reimburse all travel expenses for Directors and Chiefs on the system My Travel My Expense

- Arranges meetings by scheduling appropriate meeting times, booking rooms, and planning refreshments

- Manages correspondence by answering emails and sorting mail

- Assists in planning and arranging events, including organizing catering (Harvard Graduation-I Lead1& I Lead2)

- Handles expenses and billing cycles Drafts, formats, and prints relevant documents

- Maintains stock lists and orders office supplies as needed(Raise PR requisition)

- Manages staff expense requests

- Interacts with directors and carries out their requests

- Creates agendas and takes meeting notes

- Assists in purchase orders and invoicing including stationary on Lawson system

- Maintains accurate records for employee holiday requests (leaves reports & attendance )

- Attends workshops and conferences when requested

- Supported the design of Org Chart structure

- Created & developed the process map for the Internship/Externship, using the Infor system to add the students’ grades

Sidra Medicine/ QF 6


August, 2017 – 31


March 2018

Recruitment Coordinator - Human Resource

- Monitor the reference checking process

- Manages the offer process including gathering all the required documents.

- Manages all interview scheduling and confirmation with both hiring managers and applicant’s

- Act as a primary point of contact with candidate and hiring manager throughout the mobilization/on-boarding process

- Provides candidate status updates to hiring managers

- Provides information in response to requests about Sidra and vacant positions

- Initiates, monitors and ensures all pre-employment mobilization /on-boarding processes are completed, including background investigation by using HireRight System, medical checks and visa processing Using AlManaa System which is directly connected to the Immigration of Doha.

- Maintains the ATS (Sniperhire) to ensure applicant information is accurate and current at all times.

- Liaises with HR support colleagues as and when necessary to ensure a seamless applicant journey through the recruitment process to onboarding

- Manages and maintains up to date applicant hard files

- Maintains and generates recruitment activation reports as required

- Adheres to Sidra’s Standards as they appear in the Code of Conduct and Conflict of interest policies.

Qatar Foundation (Hamad Bin Khalifa University) 16 th

Nov, 2011 – till end of

June 2017

QF/HBKU-Recruitment Assistant - Human Resource

- Follow up, finalise and Liaise with,(Immigration, Housing, and Transportation) the joining arrangements of all new comers (visa, booking, accommodation, transportation)

- Follow up and solve any personal issues pending for the existing employees with QF Employee relations.

- Follow up and liaison with Personnel the new comers for (files, employee number,, Payroll, medical etc.)

- Review resumes received on a day to day basis and incorporate them internal database for qualified candidates.

- Create and update the organization Chart, Prepare job description

- Conduct initial phone screening and complete candidate evaluation documentation.

- Measure results such as; interview to offer, or retention of hires through six months.

- Organize advertising, interviewing and selection processes for recruitment campaigns, Prepare shortlists of candidates for referral to Line Management.

- Provide applicants with information about the job, tasks, responsibilities, working conditions, terms and conditions of employment. Perform other duties as assigned. University Of Calgary 23


Feb, 2011 – 14


July, 2011

Public Relations & Event Coordinator

- Transcription job for 1 month January 2011(Dr.Brad)

- Participate in and contribute to the creation and implementation of all communications and marketing plans and strategies, and assist in monitoring the success of strategies priorities.

- Lead and/or assist in implementation, execution and detailed work flow for special events.

- Gather and compile relevant information for plans, projects, reports, presentations, conferences, and activities.

- Support and assist director and team members in preparation of all internal and external communication materials.

- Working with communications specialist, act as the key contact responsible for the dissemination and collection of any UC-Q material in Arabic language.

- Working with communications specialist, provide UC-Q faculty expert referrals for media as required.

- Develop and identify opportunities for new partnerships and industry collaboration.

- Assist with coordination of publications and advertising placements.

- Represent the University at public events and trade shows where required. Qatar Olympic Committee 19


Jan.2010 - 31



Airport Services Coordinator WIC Event & IHF (Hand Ball) Public Relations & Event Coordinator Event (May, 2010) one month

- Meet & Great Customers upon arrival & departure

- Directing customers to immigration counter & to collect their luggage

- Helping airport services transport to handle their daily operation

- Communication between Airport Services & transportations for arranging buses & vehicles.

- Directing customers to their load zone.

- Handle volunteers

- Coordination of oversize equipment delivery

- Coordination with transportation, protocol & accommodation.

- Problem resolution.

Banking Courses :

- Internet, Intranet& E-mail Course

- Customer Service & Team Building

- Banking Legal Aspects for Management Course

- Compliance / bank Assurance / Communication

Citibank 20


Oct. 2004 - 30



Customer Service & Retail Personal Banker Officer

- Perform intermediate duties/ support related to branch operational activities and financial services.

- Assess, anticipate and solve the client’s needs/complaints/problems.

- Assist customers in their selection of various accounts and financial services Overdraft, Time Deposits,Saving & Current Acc.& Master Cards

- Identify potential/target business, monitor business pipelines till accurate business decision making.

- Apply “Customer driven approach” via a professional and friendly direct deal with customers.

- Opening, maintaining and closing of all account types and ensure customer complaints are properly addressed & solved via developing ownership attitude.

- Increase business volume & achieve cross selling targets.

- Reach acceptable/minimum level of risk and/or number of rejected cases versus the highest profitability via the implementation of bank's retail credit policy.

- Adhere to branch process & report deviations to reach acceptable audit rating.

- Build and maintain a rapport with existing and potential customers focusing on cross selling.

- Organize staff work flow and SLA agreement connected to other departments.

- Develop the staff satisfaction, motivation & the team work atmosphere.

- Provide constructive & constant feedback on improvement of products, services, processes to reduce turnaround cycle time/costs with focus on customer satisfaction.

- Decide and responsible for approving loans within or out of the bank lending criteria

- Continuous personal development to be a trusty, dynamic playmaker, flexible leader, Self motivated, diplomatic, interpersonal skills, able to work under pressure, possess A good analytical eye for details and major global/local events. Egyptian American Bank (EAB) 1


Mar. 2000- 31



Customer Service & Sales Dept. Customer Service Rep.

- Ensure excellent administrative service level for both corporate & individual clients.

- Participate in business solicitation, strategies, and goals to comply with region budget.

- Identify existing and future business opportunities.

- Market and cross sell retail products (vehicles finance, durable goods, personal lending, overdraft, Time deposits, saving / current accounts and visa cards).

- Assess, anticipate and solve the client’s needs/complaints/problems.

- Coordinate with Corporate/Private banking to conduct visits for potential and existing Corporate clients to offer the retail bank products.

- Ensure adequate service support to optimize the services provided to clients.

- Monitor/follow up the installments repayments/past due of retail clients and related reports.

- Acquire and develop sales techniques and products knowledge. Abu Dhabi Commercial Bank (Dubai Branch) 1


Aug. 1997 - 31



Customer Service Dept. Administrative Clerk

- Handle Posting, Clearing, Transferring, Issuing cash link cards,Endorsing cheques

- Opening personal accounts with its related customer services.

- Handle customers' queries, complaints and appreciation. Dubai Airport 1





Public relation Dept... Clerk at Dubai Shopping Festival

- Assist with negotiations for space contracts and book event space, arrange food and beverage, order supplies and audiovisual equipment, order event signs and ensure appropriate décor.

- Prepare nametags, materials, notebooks, packages, gift bags, registration lists, seating cards.

- Gather information on each project to achieve quality event productions. Languages:

- Arabic (Mother Tongue)

- English (Fluent Reading & Writing)

Computer & Software Skills:

- MS Office Windows & Web surfing.

- Wang Banking Program (EAB previous Banking System).

- MS Outlook


Rabaa Al-Marwani / HR Managaer, HBKU –QF Tel:50030303

Rajeev Krishna /Manpower Planning Coordinator, HBKU-QF Tel:44542866 – Mob:55706424

Adele Thomas/Director -Recruitment Activation Operation, Sidra Medicine- Tel: 40037467- Mob: 3378778-

Aesha Anani/ Manager-Performance& Talent Nationals, Sidra Medicine-Tel: 44041823 -Mob: 55020106

Dr.Murtada/Specialist-National Scholarship, Sidra Medicine-Tel: 40125653 -Mob: 30053351

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