Moncia Small, CAMS

347-***-****

ac8v71@r.postjobfree.com www.linkedin.com/in/moncia-small-834b708a/

Know Your Customer Professional

Drive compliance and increase process efficiencies to achieve organizational goals

ACAMS certified, energetic, innovative, ethical and task oriented bilingual professional with expertise in Know Your Customer Onboarding in Investment Banking that achieves compliance with banking regulations. Extensive experience in KYC large data analysis and problem-solving skills coupled with in depth knowledge of Fraud, strong client facing Customer Service and Collections professionalism that produces smooth interaction with internal and external clients and achieves compliance goals. Highly productive in fast-paced, time sensitive environments with accurate results.

Experience

BARCLAYS INVESTMENT BANK, Newark, DE 2014 - December 2018

KYC Client Analyst

Handled complex global account maintenance, account opening and internal partner support with client interface.

Coordinated with clients and client-facing teams optimizing accurate client data leveraged for compliant and regulatory requirements regarding KYC AML risk at the client level.

Advised on Derivatives, FX, Debt Financing account onboarding requests and queries driving expeditious completion of KYC Legal, Credit, Regulatory and Operational due diligence.

Executed multiple processes of KYC Onboarding, Ad hoc, Speaker Vetting, Subpoena Requests, 314(a) and Refresh in accordance with organizational objectives.

Met compliance with regulatory and account opening requirements through effective partnering with client facing teams and providing recommendations regarding KYC AML risk.

Minimized risk potential through meticulous verification of client Anti Money Laundering, Customer Due Diligence and critical client documentation.

Executed KYC Onboarding for Investment Banking which leveraged information to complete client operational due diligence.

Completed processes verifying client AML, CDD, PEP identification, USA Patriot Act recertification, BSA, OFAC, review and analysis of FINRA 2111, FINRA REG 2, SEC 144A, SEC 15A6 and other critical client documentation to mitigate risk.

BANK OF AMERICA, Newark, DE 2013 - 2014

Fraud Analyst II

Performed real-time/near real-time card monitoring utilizing multiple systems and applications to mitigate fraudulent usage of credit cards with direct client interaction in an inbound and outbound call center.

Mitigated fraud exposure by executing research and analysis of accounts to identify levels of risk and execute corrective action.

Conducted robust reviews of identified business accounts, detecting and preventing transaction fraud and identity theft.

Analyzed, maintained records of fraud review outcomes and actions and consolidated data required for submission of suspicious transaction reports.

Monica Small ac8v71@r.postjobfree.com Page Two

BANK OF AMERICA, Newark, DE 2012

Collections Analyst II

Negotiated credit card debt with consumers via direct contact with the client exhibiting effective telephone, customer service and negotiation techniques.

Impacted bottom line results by efficiently resolving client delinquencies and issues, demonstrating diplomatic leadership skills.

Accomplished, top ranking collector who mentored other collectors.

Exceeded collections and customer satisfaction departmental goals.

Additional Relevant Experience

MEDIASET S.P.A. GRUPPO MEDIASET, Milan, Italy, Artist

L’ARTISTICA S.R.L., Pavia, Italy, Artist

ADVANTA NATIONAL BANK, Newark, DE, Team Leader

ADVANTA NATIONAL BANK, Newark, DE, Collection Analyst

W. P. STEWART, New York, NY, Receptionist

W.P. STEWART, New York, NY, File Clerk

Education

Master of Music Performance, Brooklyn College Conservatory of the City of University of New York, NY

Bachelor of Arts of Liberal Studies, University of Delaware, Newark, DE

Certification

Association of Certified Anti-Money Laundering Specialist (CAMS), No. ER-000108943

Technical Skills

Microsoft, Excel, LexisNexis, WorldCheck, D&B, Counterparty, Alacra, Internet research

Language

English, Italian

Volunteer

Code Purple, Newark, DE

Clothing Closet, Newark, DE and Wilmington, DE

Church Board member, Newark, DE

Historical Committee, Calvary Baptist Church, Newark, DE

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