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Service Customer

Location:
Dubai, United Arab Emirates
Posted:
March 25, 2019

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Resume:

EKEOCHAJUSTINONYEWUCHI

Italian cluster U*,Internatinoal City.Dubia,UAE.

E-mail: ac8v5m@r.postjobfree.com, ac8v5m@r.postjobfree.com

Tel: +971-*********

PERSONAL INFORMATION

Date of Birth: 23rd September, 1985

Marital Status: Single

Sex: Male

Nationality: Nigerian

Language Spoken: English, Igbo.

Hobbies: Reading, Singing and Driving.

PERSONAL SUMMARY: A confident and approachable individual who has the commitment, enthusiasm and energy needed succeed in a role as a Housekeeping Supervisor. Justin can develop a housekeeping team to deliver a high level of service. He has experience of looking after a hospital that has over 20 bedrooms, including 12 suites and has a fully equipped Lab. As a true professional he will always be a 'hands on' part of the Housekeeping Team. Right now he is looking for their next step in what to date has been a very successful career and wants to join a reputable Firm.

PERSONAL SKILLS AND COMPETENCIES.

Ensuring high levels of attention to detail and professionalism.

Smart in appearance as well as professionally confident, polite and welcoming at all times.

Have a full command of English.

Have exceptional customer and service standards.

Passionate about customer care and offering a first class service to guests.

Aware of all relevant Security, Health and Safety issues.

Attention for detail and a passion for continuous personal improvement.

Possess strong organizational skills with a keen eye for detail.

EDUCATIONAL QUALIFICATION:

2008: Imo State University, Owerri, Nigeria.

B.sc Statistics, Upper Division

GPA: 3.65/4.0

2005: Federal Polytechnic Nekede, Owerri, Nigeria.

National Diploma (Maths/Statistics)

2003: Swintec Computer Institute, Owerri, Nigeria..

Diploma in Computer Operations.

2005: Enterprise Bank Plc, Owerri, Nigeria.

2001: Oforola Community Secondary School Owerri, Nigeria.

West African Senior School Certificate National Examination Council.

1994: Community Central School Ulakwo, Nigeria.

First School Leaving Certificate

AWARD RECEIVED:

2008/2009: Best Finance Director, (IMSU Chapter)

2005/2006: Chief Press Editor, (ASSON Nekede Chapter)

PROFESSIONAL TRAINING

2014: Cash Handling and risk management

2015: Customers services Excellence 1 & 11

2016: Use of Excel work sheets.

2017: Advance use of Excel work sheet

WORK EXPERIENCE:

2017-Till Date: St Joseph poly clinic Karam,Dubia.

HOUSEKEEPING SUPERVISOR:

Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive in the hospitals

Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action as need maybe.

May purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend promotions and dismissals.

Ensure the worker and patient environments stay clean and sterile.

Reporting any maintenance problems, safety hazards, accidents, or injuries to Hospital management

Report any hygiene issues and following up as necessary.

Organizing staff rosters.

2015-2017: First City monument Bank (FCMB) Ltd, Nigeria

Customer Service Representative:

Assist in all aspects of client servicing, including, but not limited to, administration, account maintenance, check cashing, processing payments, withdrawals and deposits and researching and resolving any client related issues.

Assist in the processing and handling of new account origination.

Answer incoming phone calls, emails, greet customers, and places calls in a timely, professional manner with an emphasis on superior and professional service.

May perform any and all duties of the Wire Specialist.

Service clients’ existing request and recommend additional products and services as appropriate.

Help meet or exceed department Service Level Agreements (SLAs) for servicing existing clients

Effectively communicates with SDG Sales, Implementation and other Operations team member’s status updates through the Bank’s Core and Client Relationship Management Systems

2014-2015: First City monument Bank (FCMB) Ltd, Nigeria

Front Officer Teller:

Balancing currency, coin, and cheque in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines.

Cash cheque and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Receive cheque and cash for deposit, verify amounts, and cheque accuracy of deposit slips.

Examine cheque for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Count currency, coins, and cheque received, by hand or using currency-counting machine, in order to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Identify transaction mistakes when debits and credits do not balance.

Prepare and verify cashier's cheque.

Enter customers' transactions into computers in order to record transactions and issue computer-generated receipts.

2011:2014 Ideal Suites & Resorts Nig Ltd, Imo State. Nigeria

Receptionist:

Provide a friendly, welcoming experience by greeting guests as they enter the hotel. Welcome loyal guests and military members using the best practices outlined for each program. Ensure Elite guests receive the designated gift upon arrival.

Provide all guests (including groups) with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures. Prepare for check-ins before the guest arrives by using the arrivals grid, preparing express check-ins, and planning for group arrivals. Ensure the front desk/lobby areas remain clean, organized and ready to greet guests.

Verify and collect guest payments and identification, ensuring all procedures are followed to protect sensitive guest information including identity and credit card information. Process all financial transactions with strict adherence to defined procedures.

Operate the hotel key control system while strictly following all key safety & security procedures.

Place timely welcome calls to ensure each check-in guest has arrived to a freshly clean, inviting room with all amenities working. Set up wake-up calls as requested by guests to ensure they wake up refreshed and ready to take on the day.

REFEREES: Upon request.



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