Project Manager Customer Care

Location:

Posted:

March 25, 2019

Jitender Mishra

Mobile +919********* Email — ************@**********.***.

Address - # 228, Opposite - Bharat Medical Store, Gali no 3, Village Challera, Sector 44, NOIDA -INDIA PIN - 201303

PROFILE SYNOPSIS

A professional with over 15 years of experience in Customer Care: Currently working with EXL Service (I) Pvt Ltd

Successfully completed MSc(Computer Science) from Kuruksehtra University

Proved worth in many projects within the Process with clients (offshore & Onshore)

Embraced with the basics of Property & Casualty Insurance

Embraced with the basics of banking & Financial Industry like Loan Modification, HECM, Loan Reverse Loan Modification, etc.

Update with the changing trends in BPO, KPO Industry

A sense of urgency, commitment and focus on the right priorities to develop solutions in a timely fashion

EXPERIENCE SYNOPSIS

EXL SERVICE.COM (I) Pvt Ltd. (www.exlservice.com)

Sept 2016 – Present (Senior Business Analyst)

Working with US based Insurance Company(WWW.CNA.COM)

Dec 2013 – August 2016(Quality Compliance Analyst)

Worked with US based Insurance Company(WWW.ALLSTATE.COM)

April 2007- Nov 2013 (Senior Executive)

Worked with US based Mortgage Bank (WWW.ONEWEST.COMhttp://WWW.ONEWEST.COM/ / WWW.INDYMACBANK.COM)

May 2016 – Aug 2016 (Insurance Trainer for specific insurance domain for Allstate India(www.allstate.com)

TECHBOOKS INTERNATIONAL PVT. LIMITED (www.techbooks.com/www.aptaracorp.com)

Dec. 2004 – March 2007 (Production Planning & Control Executive / Associate Project Manager)

Handling day-to-day Jobs/Projects during final dispatch/uploading of the project.

Direct interaction with clients (McGraw Hill, Pearson, John Wiley’s etc.) through E-mails.

Analysis and distribution of project to their respective Group leaders.

Tracking of projects at various stages, through mails with group and team leaders.

Handling the customer feedback and taking corrective and preventive Action.

Report to PO/DGM on Daily basis.

EDUCATION SYNOPSIS:

Master of Science (Computer Software) KURUKSHETRA UNIVERSITY

PGDCA KURUKSHETRA UNIVERSITY

Bachelor of Science KURUKSHETRA UNIVERSITY

10+2(Science) Haryana School Education Board

TRAINING/ CERTIFICATIONS

INTRO 360 THE INSITITUTE(USA) (https://theinstitute.org/)

PERSONAL DETAILS:

Father’s Name : Late. Sham Dhar Mishra

Date of Birth : 19th Jan 1979

Nationality : Indian

Jitender Mishra