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Customer Service Representative

Irving, Texas, United States
March 24, 2019

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*** *** ***** ***** #****

Phone: 773-***-****

Irving, TX 75063

Professional Skills

** ***** ** ******** ******* experience

MS Windows expert

Facilities Management System (FMS)

Energetic work attitude

Order Management System (OMSE)


Cable Automatic Provisioning Tool

Fast learner

Impact Supplier/Partner Management SPMP

Facilitator/ trainer


Conflict Resolution/Relations:

•Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and ensure customer satisfaction. Earned highest marks for customer satisfaction, company-wide.

Training and Facilitation Non-Profit organizations

•Training and Facilitation: Design and deliver interactive Bible Studies materials. Facilitation Skills: created curriculum for eight week course of study. Facilitated six week new members class, information covered about Church’s history, denomination’s doctrinal beliefs, basic information in regards to getting actively involved in the church.

Customer Service:

•Researched, calmed, and rapidly resolved client conflicts to prevent loss of key accounts.

Professional Experience

Regional Operations Specialist 10/30/2015-Present

Spectrum Cable – Irving, TX

•Provides surveillance of Time Warner Cable HFC network using all applicable TOC network and systems management tools

•Performs initial troubleshooting, problem analysis, and isolation of HFC network and system events, in accordance with the Enterprise Technical Operations Standards Support Model (SSM) document

Sales/Service Representative 09/2000 - 03/2010

AT&T Telephone Company – Chicago, IL

•To process applications for new service and answer questions on bill and offer products and services to meet the consumer's needs.


New Life Covenant Church (Disciple School) – Chicago, IL

Trainer/Facilitator 09/2009 – 12/2011

Designed and delivered an eight week interactive, experiential bible study. Facilitated the learning sessions, class room participation. Developed learning skills of students. Designed and facilitated sessions to achieve desired outcomes. Key collaborator in creating the training manuals for the training/development of discipleship facilitators.

Third Baptist Church (New Members Class) – Chicago, IL

Facilitator 01/2007 – 02/2009

Facilitated six week new member’s class. Information covered church history, ministry service options, and basic doctrinal beliefs.


2017-2020 Dallas Baptist University

Masters Christian Ministry/chaplancy

2012-2015 Strayer University – Dallas, TX

Bachelors of Science Business Administration

Magna Cum Laude 3.7 GPA

2007-2011 City Colleges of Chicago – Chicago, IL

Associates of Arts General Studies

Honors Graduate 3.5 GPA

1981-1985 Calumet High School – Chicago, IL

High School Diploma General Education

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