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Manager Customer Service

Location:
Union City, California, United States
Posted:
March 21, 2019

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Resume:

AJM

A proven leader that has successfully supervised personnel as well as improved overall performance through thorough evaluation, training and development. Experienced in customer service and client/vendor relations that has ensured quality service delivered that is fiscally responsible and compliant on all legal levels. A diverse and dynamic administrator with extensive expertise in inventory management, shipping and delivery, procurement, logistics, requisitions and purchasing. A clutch performer, who has taken on special assignments to produce superior results and exceed objectives.

ALASTAIR JOHN MARKS

SUPPLY CHAIN MANAGEMENT

510-***-**** ac8uzn@r.postjobfree.com

EXPERIENCE

WAREHOUSE MANAGER • ANY BREAKERS INC • 2/18 - PRESENT

The ABI Warehouse Manager is in charge of the process of managing the flow of goods in and out of the warehouse by ensuring that all issues related to the warehouse are centrally captured and leads the discussion to assess and determine the need for a new workflow, or if an existing workflow was not detailed enough to address the situation, issue or exception. I am responsible for taking proactive steps to edit the workflows, verify accuracy of the workflows, and ensure that personnel in the warehouse have been trained / certified on the workflows. Via the monthly departmental report, the Warehouse Manager is responsible for tracking and reporting the overall status and performance of the warehouse. - 14 direct reports

SUPPLY CHAIN MANAGER • EOS IT • 7/17 - 2/18

Manage projects related to operational strategy, planning and execution that supports "IT Infra-Ops" maintain operational communication and meeting interfaces in the Menlo Park campus. Planning and tracking of assets (i.e.Gizmo, Cisco) in multiple campus locations. - 5 direct reports

FACILITIES AND STORHOUSE MANAGER • UC BERKELEY • 3/16 - 7/17

Supervises and directs the work of Facilities Services Storehouse with responsibility for quality and quantity of work. Work with Shop Superintendents to manage the local shop storehouses. Work with IT to ensure that the inventory program in Maximo is functioning properly and updated as required. Handles all personnel-related actions in conjunction with HR staff. Selects, develops and evaluates staff to ensure the efficient operation of the function. Track a large and diverse inventory (over 5,000 parts) and maintain proper stock levels by devising appropriate reorder points and amounts to assure adequate quantities are available for Facilities Services staff. - 4 direct reports

INBOUND OPS MANAGER • LIVING SPACES FURNITURE • 8/15 - 3/16

The Distribution Center Managers are responsible for the overall performance of a full service 200,000 square foot Distribution Center including: warehouse operations and customer delivery. I planned, organized, directly and controlled processes & procedures. Implements a robust supply chain practices and production scheduling, to enable Living Spaces supply chain to deliver excellent and responsive service to enhance our competitive offering. Other deliverables include developing and mentoring a highly professional and accountable team and create a culture that promotes positive employee relations for staff. The Distribution Center Managers are accountable for providing strategic direction and continuous improvement for the facility. - 5 leads 40 staff

SUPPLY CHAIN LEAD • TYCO IS • 7/12 - 3/16

Setup of Tyco IS startup - split from ADT. Working with the AOSTM - planned and facilitated multiple operations relocations. Implementation of new standardized KPI's and SOP's. Training of newly hired staff in 5 locations. Defining of job duties for multiple roles within the operation. Fleet management of over 150 vehicles. Safety coordination in multiple locations.

WAREHOUSE SUPERVISOR • ADT SECURITY • 10/05 - 7/12

Supervise, lead, and train team of personnel in five branch locations, evaluating performance and assuring quality results are attained from team members. Prepare and maintain management logs and reports analyzing statistical data conducive toward updating and maintaining buying specifications and vendor codes. Collaborate closely with Area Manager to ensure supply chain standards are met and objectives are achieved. Produce positive customer service and client relations, occupying role of administrative lead. Collaborate with management personnel to develop and organize effective methods to complete tasks and jobs. Serve as a liaison with vendors building positive relationships as well as fluid exchange of pertinent information including: price quotes, delivery and production data and specifications. - 5 locations

EDUCATION

BUSINESS MANAGEMENT • IN PROGRESS • CAPELLA UNIVERSITY

Took 2 years off - last attended 2016 - 310 units completed



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