Customer Service Sales
Resume:
Amber Davis
Adrian, MN *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Community Living Lead Coach
Hope Haven Inc. - Pipestone, MN
April 2015 to Present
• Assist hiring, orientation, and training of staff. Ensure that all hiring and training requirements are met. Ensure staff work schedules are complete.
• Ensure that all personnel files are kept up to date and accurate. Biweekly dayforce payroll.
• Supervise implementation of the program and assure quality services.
• Ensure all records are kept up to date in Electronic Health Record
• Ensure accurate documentation (QA documentation) and filing according to agency and program policies.
• On call for emergencies and concerns.
Program Supervisor
Client Community Services Inc - Worthington, MN
February 2012 to November 2014
• Assist hiring, orientation, and training of staff. Ensure that all hiring and training requirements are met. Ensure staff work schedules are complete.
• Ensure that all personnel files are kept up to date and accurate. Biweekly payroll.
• Supervise implementation of the program and assure quality services.
• Ensure all records are kept up to date in Electronic Health Record
• Ensure accurate documentation (QA documentation) and filing according to agency and program policies.
• On call for emergencies and concerns.
PSE
United States Postal Service - Adrian, MN
May 2013 to May 2014
• Makes one or more sortations of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.
• loads mail onto automated equipment, culling out non-processable items; enters sort plan and starts equipment; monitors flow of mail to ensure continuous feed; sweeps separated mail from bins/ stackers; and stops equipment when distribution run or operation is completed. Runs machine reports, clears jams and contacts maintenance for assistance when required.
• Removes sorted mail from bins or separations and places into appropriate trays or containers for further processing or dispatch based on knowledge of operating plans and dispatch schedules, or at the instruction of supervisors or expediters; may riffle or verify mail to ensure sortation accuracy as needed.
• provide service at public window for non-financial transactions; maintain records of mails; examine balances in advance deposit accounts; and record and bill mail requiring special service. Customer Service Rep
Total Card Inc. / Total Solutions - Luverne, MN
November 2012 to February 2013
• Customer service over the phone
• Data entry on a computer
• Temporary seasonal sales
Sales
Davis Typewriter - Worthington, MN
November 2011 to February 2012
Outside sales of office products.
Patient Care Assistant
Sanford - Luverne, MN
May 2011 to November 2011
• Provides patient-centered nursing care and daily living assistance to assigned patient.
• Record vital statistics and other basic health information. Administer basic health care and medical treatments; provide assistance with basic daily living activities, including dressing/undressing, bathing, grooming, toileting, etc., meal preparation and dining needs, emotional and spiritual needs, and laundry
• Clean patient living areas or treatment rooms.
• Collect non-invasive biological specimens from patient.
• Prepare patient treatment areas for use; prepare and clean medical equipment; dispose of biomedical waste in accordance with standards and policy.
• Perform clerical work related to scheduling and documenting patient healthcare. Strong communication, customer service, multi-tasking, and organizational skills are needed on a daily basis.
• Adheres to legal regulations and organizational policies when discussing patient health information. Completes tasks and inspires confidence in leaders by demonstrating honesty and integrity. Team Lead Assist
Habilitative Services, Inc - Luverne, MN
August 2007 to May 2011
• Assist hiring, orientation, and training of staff. Ensure that all hiring and training requirements are met. Ensure staff work schedules are complete.
• Ensure that all personnel files are kept up to date and accurate. Biweeklypayroll.
• Supervise implementation of the program and assure quality services.
• Ensure all records are kept up to date in Electronic Health Record
• Ensure accurate documentation (QA documentation) and filing according to agency and program policies.
• On call for emergencies and concerns.
SKILLS
Basics of Accounting and Finance Certificate February 2007, Business Fundamentals Certificate March 2006
Business in the Global Environment Certificate December 2006.
Team Orientation, Leadership Skills, Problem Solving, Ability to Self-Manage and Self-Motivated
Work Ethic, Willing to learn, Energetic, Fun attitude, Flexible, Enthusiasm to motivate, Great communications skills
Enjoy working with the public and in a team environment, Strong leadership personality
Computer Skills-word, excel, power point. 10 key, outlook, internet explorer
Office Skills- Office Management, Scheduling, Training staff, Record keeping, Filing, Database administration, Payroll, Reports/spreadsheets, Front Desk Reception, able to use Fax Machine, Copy machine, laminator, Shredder.
Education
MBA in Business Administration Specalizing in Human Resources American InterContinental University-Online - Schaumburg, IL September 2018 to October 2019
Bachelor's in Business administration Specalizing in Human Resources American InterContinental University-Online - Houston, TX June 2017 to August 2018
Business Administration
Colorado Technical University Online - Colorado Springs, CO January 2006 to June 2007
Generals and Nursing
South Dakota State University-Brookings - Brookings, SD September 2002 to December 2005
High School Diploma
West Central High School - Hartford, SD
September 1999 to May 2002
Skills
Payroll (6 years), Office Applications (10+ years), Office Management (2 years), Office Equipment (5 years), 10-Key (2 years)
Assessments
Customer Service Skills — Proficient
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/bvxvwg1iu94rshnc Electronic Medical Records Knowledge — Highly Proficient February 2019
Measures a candidate’s knowledge of EMR data and associated privacy regulations, as well as best practices for EMR use.
Full results: https://share.indeedassessments.com/share_assignment/e9q3ie8blitknsag Management & Leadership Skills: Impact & Influence — Highly Proficient February 2019
Measures a candidate's ability to adapt their leadership style to accomplish goals using rational or emotional appeal.
Full results: https://share.indeedassessments.com/share_assignment/fnfqujkki7rtygqd Organizational Skills — Highly Proficient
February 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/share_assignment/x7x0llfyaag7yiu Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate