Deborah Charlene Nelson

**** *. ******* ****, ***********, IN 47408

*** *. *** **** ***** David, AZ 85630

812-***-**** / ac8uy0@r.postjobfree.com

Summary of Qualifications

I have over fifteen years of supervisory skills including, office/clerical, employee relations, staff training, and resolve issues in a timely manner. I perform with little supervision and take the initiative to learn new skills.

Work Experience

June 30, 2014 to March 2019

Indiana University, RPS Housing Assignments Office Services Assignments

• Lobby Receptionist answer and transfer phone calls.

• Maintain bed configuration requests in the Nelson/ HMS system

• Maintain Equipment request check out for RPS Equipment (Lap top, conference phone, projectors, projector screens, easels.)

Work Experience

2001-2014 Indiana University, RPS Custodial Supervisor Collins & Wright Quad, Night Operations.

• Responsible for supervising up to twenty-five full time and hourly custodial employees to ensure work is completed on time and accurately and environment is safe and clean for the students.

• Conduct training for new employees and ensure existing employees receive periodic ongoing training.

• Responsible for handling employee issues and resolving disputes.

• Perform various clerical tasks such as maintaining files and records. Responsible for ordering supplies using KFS, Submit work orders to center desk and Maintenance department.

• Maintaining, processing, and approving employees hours worked in the Time System.

• Working knowledge of Microsoft Office to prepare letters, Excel to prepare reports, and Outlook to send emails and manage calendar and meetings.

• Record man hours used for special project setup and removal and organize overtime sign-up sheets.

• Ability to multitask and prioritize duties and maintain proper communication with upper management and colleagues.

• Periodically attend leadership training classes to maintain awareness of policies, laws, and regulations.

1999-2001 Indiana University, RPS E.O. Group Leader Wright Quad

1997-1999 Indiana University, Night Operations Crew Leader Various Locations

• Plan daily routines for employees and conducted routine inspection of areas to ensure cleanliness. Make sure emergency and biohazard cleanup was completed correctly and timely.

• Fill in for absent employees and areas that need coverage and control problem areas.

• Conducted training for staff and new employees, record and file documents to track training.

• Completed bookkeeping, timekeeping, clerical, and purchasing tasks using Microsoft Work, Excel, and Outlook and university purchasing and timekeeping systems.

Education and Training

• Indiana University IT Workshops for Microsoft word, Excel, Email, calendar.

Supervisor’s Seminar, Indiana University: Certificate November 2003

• Legal Compliance Series Training, Indiana University: Certificate July 2003

Equal Employment Opportunity Workshop / Office of Affirmation Action

• Laura Galloway, Associate Director /June 2000

Diversity Workshop Office of Affirmative Action / Office of Multicultural Affairs

• Mark Bryson Diversity Educator / March 2000

• Environmental Operations Training / CPR Training Restroom Cleaning Workshop

• Trash Removal Workshop/ Steve Hancock 1997

• Knowledge of operating machines, burnishing machines, Hi- speeds, Side to Side scrubbers, wet and dry vacuums, wax floors.

Health and Safety Orientation/ John Bruce / Ergonomics/ John Bruce January 2000 / Ashton, Aley

Burton Electrical Training, Wyoming, Michigan: Certificate August 1996

Bloomington High School South, Bloomington, Indiana: High School Diploma, 1988

References

Jeff Russell friend 7 yrs. 317-***-****

Becky Thacker manager 4 yrs. 812-***-****

Dee Meadows friend 10 yrs. 812-***-****

Jocelyn Maul supervisor current- 812-***-****

Verify IU employment 812-***-****

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