Customer Service Data Entry

EDITH (EJ) JENKINS-YOUNG

C: 214-***-**** ************@**********.***

SUMMARY

Dedicated, hard-working and self motivated, known for accuracy, attention to detail, and timeliness in managing high volume workloads. I am seeking a position that will allow me to represent the perspective company by exuding their company's mission and policies at the same time, enhancing my professional career. I would be a perfect addition to your company.

SKILLS

Effective Communicator, Meet Performance &Quality Goals, Lotus Notes, MS Office, Windows, AS400, Strong Analytical & Operational Skills, Customer Service, Data Integrity, Effective Communicator, Meet Performance &Quality Goals, Lotus Notes, MS Office, Windows, Strong Analytical & Operational Skills, Customer Service, Data Integrity.

EXPERIENCE

Dates From: 10/2017 – still there

Property Claims Representative, National General Insurance

Provide accurate and efficient service to lenders within area of responsibility by researching loan level requests, processing various loan-related task queues and modifying policy information as required to meet productivity and quality requirements.

Modify policies at loan level by following established guidelines and utilizing internal tracking system to update information as required and contribute to routine documentation processing workflows

Resolve information gaps by contacting carriers and agencies as required to gather policy information and other missing data and update systems and records as appropriate

Communicate with lenders by answering inbound service calls and researching within loan database to extract required information and provide comprehensive, timely responses to inquiries and requests

Complete high volume of data entry by quickly and accurately processing loan-related task queues to meet productivity and quality requirements

Dates From: 8/2017 – 10/2017

Customer Service Analyst, Cunningham and Lindsey

Responsible for providing excellent customer service while performing a variety of customer service duties, such as set-up of client claims and client inquires. Received client requests by email, fax or phone analyzing requests and taking appropriate action. Enter new claim assignment and assign to appropriate branch office. Excellent phone skills, ability to prioritize a d manage assigned tasks.

Dates From: 6/2012 – 10/2016

Auto Liability Adjuster, Hertz Claims Management, Dallas, Tx,

Managed a caseload of 100 claims a week. Identified and collected evidence and determined its value to a specific claim to investigate. Conducted claim and estimate re-inspections. Recommended settlement offers and negotiated payment arrangements. Investigated claims, determined losses and reported findings. Completed required investigations on referred files in a timely manner, settled, mailing subrogation demands along with supporting documents; documenting subrogation efforts in claims, total loss and diary files.

Licenses in 11 states, AZ, AR, IN, KY, LA, MN, MS, NM, OK, OR and Texas

Dates From: 6/2007 – 6/2012

FNOL Supervisor, Hertz Claims Management – Dallas Tx

Interview and train new staff in procedures and job-related functions. Review and assign claims or tasks to staff. Work with team members and managers to identify and resolve any performance gaps, personnel issues or improvement opportunities. Maintain payroll, scheduling and time off for staff. Approve employee time records. Review job performance and merit reviews subject to manager's approval. Regularly audit claim files to ensure department guidelines are being followed. Resolve escalated customer complaints.

Dates From: 5/2001 – 3/2013

Guest Services Supervisor (Part Time)

American Airlines Center – Dallas, Tx

Supervised a staff of 50 employees.

Scheduled staff appropriately to handle the needs of center's guest and visitors.

Established and maintained working relationships with center personnel, guests, visitors and vendors. Addressed complaints and ensured resolution.

EDUCATION

Stepehen F. Austin High School – Port Arthur, TX

Northlake College – Irving, TX

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