Teacher Customer Service

Curriculum Vita

Profile

Holding an Associate Degree / Diploma in Montessori & Pre School and Diploma in Computer Programming with 17 Years of Teaching & 11 Years of Banking Experience, able to work on own inactive & as part of a team. Proven leadership skills involving teaching, managing, developing & motivating to achieve set task. First class analytical, design, developing & trouble shooting skills. Experience / knowledge in working / teaching with a multinational force. Dedicated to maintain high quality standard at all time. Qualifications

• Associate Degree - Diploma in Montessori & Preschool (Including Child Physiology)

(Attested by All Government Institutes KSA / Sri Lanka)

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• IELTS (2010 – Overall Band Score 7.0)

• Diploma in Computer Programming (Basic + D. Base) (Attested by All Government Institutes KSA / Sri Lanka)

• A foundation courses in Computer Applications

• Diploma in Air Line Ticketing & Reservations

• Participated in workshops in Customer Care & Development (AMEX Blue Box Values)

• General Certificate of Examination (Advance Level) – 1987 Subjects: Chemistry (Simple Pass), Zoology (Simple Pass), Physics, Botany

• General Certificate of Examination (Ordinary Level) – 1984 English Distinction Pass

Sinhala Distinction Pass

Mathematics Distinction Pass

Science Credit Pass

Religion Distinction Pass

Social Studies Distinction Pass

Health Science Credit Pass

Home Science Distinction Pass

Training

Teaching

British Council of Saudi Arabia

• Knowledge about the British Curriculum & how to prepare students

• Workshop in teaching skills & techniques in a kindergarten reception level

• ELTPN Workshop (Inclusive Learning & Additional Educational Needs) Shenali Martinstyne

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Teachers of Young Children – Saudi Arabia (TOYC)

• Member since 2012

• Board Member Since 2015/18

o Positions Held - Historian / Ways and Means Chair / Vice President

• Conferences attended

o Enhance Teaching Skills (Feb – 2013)

o Character Count (Feb – 2015)

o Enhance Teaching Skills with Technology (Feb – 2016) o Differentiated Learning (Feb – 2017)

o Learning with Passion (Feb – 2018)

British International School – Al Khobar, Saudi Arabia

• Workshop on “International Primary Curriculum - IPC” (Sept 2014)

• Training course on “Emergency First Response”

• CPD Training

o Communication with Parents (Oct – 2016)

o Use of Data to Establish Learning Goals (Jan – 2017) o Safeguarding in an Overseas Setting (Feb – 2017) o From Good to Outstanding (Fen – 2017)

o SEAL and supporting Those with Emotional and Social Needs (Mar – 2017) o Learn Objectives and Planning for Differentiated Orders (Apr – 2017) o Supporting EAL Pupils in Your Lessons (May – 2017) o Cultural Diversity: Rewards and Challenges in the Classroom (May - 2017) Learning Assistant Training

• Completed a course of workshops on Supporting Teachers and Children in the Classroom

(2011– 2013)

Other Training

- Workshop on Early Childhood Education

Organized by Stepping Stone Montessori / New South Wales Montessori Association – Australia

- Workshops Organized by Gateway College, Sri Lanka

Preschool Education / Stress Management / Consoling

- Basic Life Support Course as PROVIDER Recognized by the SAUDI HEART ASSOCIATION conducted by ASTOON HOSPITAL, Al Khobar, Saudi Arabia

(2004)

Banking

I have been fully trained in workshop & seminars by American Express, the fields are as follows,

• AEQL (American Express Quality Leadership)

• Problem solving tools workshop

• Telephone handling skills workshop

• Cross function training

• Customer Service & mobilization training

Shenali Martinstyne

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Carrier History

Teaching

With a wide range of experience / training in teaching multi national classes from kindergarten to higher classes. Have a good understanding / experience of Child physiology & have created systems in driving in & bring out the best from a multi national class room Teaching Experience

School Dhahran British Grammar School (DBGS)

City / Country Al Khobar / Kingdom of Saudi Arabia Designation Substitute / Supply TA / Cover Teacher Key Stage II (year 3- 6)

(from Sep 2017 to June 2018)

Duties Whole class teaching/Planning and preparation sessions. Administration Tasks. Marking and assessment. Assisting teacher with class activities/working with small groups. After school club supervision, playground duties and assist in school extra activities. School British International School, Al Khobar

City / Country Al Khobar / Kingdom of Saudi Arabia Designation Supply / Cover Teacher (from Mar 2012 to August 2012) Duties Pre School / Reception to Grade 6 – Taught all Subjects (English, Phonics, Math, Science, History / Geography). Develop student’s abilities & prepare / facilitate positive progress.

Designation Learning Assistant (from Sep 2012 to August 2015) Duties Year 1 & 2 – Guide discussions and supervise work in class, supporting development during lessons. Conduct extra-curricular activities (School choir, concerts, clubs, sports, excursions in special program. Work with individual pupils / small groups during lessons, administrations duties, preparing the class room rescores. During teacher’s absence being the class teacher (Teacher Covering)

Designation IT & Art Assistant (From Sept 2015 to Aug 2017) Duties Support students from Reception to Year 6 (Primary School) in their Computer Lessons catering to need of Years, Level in delivery of curriculum. Supervise students in their IT Online exams (English / Math) in Primary Level.

Organize Class Room as well as resources to develop learning atmosphere in Secondary Art.

Teacher Covering for IT & Art (during teacher’s absence) School Kids & Co – Euro Village, Al Khobar

Shenali Martinstyne

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City / Country Al Khobar / Kingdom of Saudi Arabia Designation Home Room Teacher – PreK 3

Period Oct 2011 to March 2012

Duties Planning and prepare environment for learning in child development. Observing and teaching each child to help them to improve their skills (Language, motor, social). Communicate

/ conduct meetings with parents. Organizing fun activities. School International Schools Group - Dammam

City / Country Dammam / Kingdom of Saudi Arabia

Designation Grade 1 C Class Teacher (Substitute Teacher) Period Jan 2011 to Feb 2011

Responsibilities

• Class Teacher Grade 1 C

Subject Taught:

- Language Art / Reading / Math / Science / Heath

Remarks:

- As a class Teacher was responsible for the progress of the children

- Represented Grade 1 C during the Parents Teachers Meeting on behalf of the school

- Substituting as a Teacher as per the school’s requirements/ request. School New World International School

City / Country Al Khobar / Kingdom of Saudi Arabia Designation Administrator for Kindergarten & Nursery & KG Class Teacher Period Sep 2008 / Sep 2009

Responsibilities

• Teaching/delivering of curriculum to all class levels

• Covering Teacher during absence of teacher

• Supervising sectional Coordinators

• Communicating with parents

• Organizing Sponsors for School Events

• Administration / Management of the Kindergarten & Nursery Sections School Gateway College

City / Country Kandy / Sri Lanka

Designation Teacher

• Play Group (Age Group 3+)

• Nursery (Age Group 4+)

• Kindergarten (Age Group 5+)

Shenali Martinstyne

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Period June 2006 to June 2008

Responsibilities / Introductions

Apart from been the class teacher was instrumental in introducing Ballet Dancing & was in charge of the following clubs

• Ballet Club

• Teacher in Charge of Swimming & was a substitute Swimming Coach.

• Art and Craft Club

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School New World International School

City / Country Al Khobar / Kingdom of Saudi Arabia Designation Coordinator for Kindergarten & Nursery Period Sep 2004 to Aug 2005

Responsibilities / Introductions

• Preparation of Yearly / Monthly Syllabus

• Planning for the week

• Preparation of work sheets

• Preparation of the Examination papers

• Supervision of the classes

• Coordinating the Assembly / Morning Exercises

• Organizing Extra Curricular Activities

• Emphasizing on a single language of communication (English)

• Introduction of Short Stories in to the syllabus School Creative Academy

City / Country Dammam / Kingdom of Saudi Arabia

Designation Supervisor for KG 1 section cum Class Teacher for KG 1 (B) Period Sep 2003 to Aug 2004

Responsibility

• Preparation of Yearly / Monthly Syllabus

• Lesson Plans (Monthly / Weekly)

• Work Sheets for All Subjects

• Preparation of the Examination papers

Achievements

With a fresh staff force joined Creative Academy. Strategically planned / guided / converted all KG class in to a KG environment. The syllabus / teaching methods / hygiene standards were mapped out for the entire year & each semester, before the academic year began for 2003/2004. Initially started with two (KG 1) classes & within a month were able to extend to four classes due to the high standards of Education & Hygienic Standard supervised / maintained. Shenali Martinstyne

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School Bangladesh International School

City / country Dammam / Kingdom of Saudi Arabia

Designation Class Teacher (Year 4 & KG) / Subject Teacher Period Jan 2001 to Sep 2002

Responsibilities

• Class Teacher for Year IV (2001). Implement development skills in their learning.

• English Literature Teacher for Year III & IV (2001)

• Saudi Culture Teacher for Year III $ IV (2001)

• Kindergarten Teacher (2002)

Achievements

To achieve a higher level of standards I introduced the fortnight plan between KG teachers & worksheet system for all subjects. To bring out the creativeness of the children new methods & techniques (as per international standards) were introduced for Arts & Craft. High Hygiene, Cleanliness & total English Speaking Environment was introduced to the Kindergarten / Reception in order to maintain a high standard.

School King Fahd International School

City / Country Dammam / Kingdom of Saudi Arabia

Designation Kindergarten / English Literature

Period Oct 2000 to Dec 2000

This was my first stepping-stone in my teaching carrier in the Kingdom of Saudi Arabia. I was able to guide & make necessary arrangements to take over the multinational environment by introducing new techniques & encouraging all students to participate in to day-to-day activities. School Montessori Center – Nimalka Gardens

City / Country Colombo / Sri Lanka

Designation Teacher

Period Sep 1999 to Nov 1999

After obtaining my Diploma for Montessori & Pre School I was appointed as a regular teacher at the Montessori center for the Kindergarten

Banking Experience

Company Central Finance Company Ltd (CFC)

City / Country Kandy, Colombo / Sri Lanka

Period 1988 / 1990

I was employed as an Audit / Accounts Trainee at CFC Kandy & was transferred to Colombo office (City Office) as a Customer Service Assistant attached to the Leasing Department Shenali Martinstyne

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Company American Express Bank – Travel Related Services City / Country Colombo / Sri Lanka

Period 1991 / 1999

Working Experience

• Teller Counters – Foreign Exchange, Handling Travelers Cheques American Express Card, Money Grams, Cash Balancing, Preparation of Monthly Statements.

• Service Establishment Department (Customer Service) – Authorization for American Express Card & customer enquires

• Card Operation Department (Customer Service) – All American Express Card related services.

• Stored Value Group – Maintaining of Travels Cheques Stocks, distribution of Stocks to retailers (banks & travel agents).

Special Assignment

US Embassy, Colombo, Sri Lanka

Was stationed at the Travel Related Service desk housed in the US Embassy, to handle all Travel Related Services on behalf of American Express.

Contact Details

Name Shenali Martinstyne

Mobile # +966-**-***-**** (Saudi Arabia)

Mobile # +94-77-618-**** (Sri Lanka)

E-Mail ac8uw7@r.postjobfree.com

Permanent Address 140/3 Vihara Mawatha, Mapanawatura Kandy, Sri Lanka

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