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Manager Support

Fort Wayne, Indiana, United States
March 21, 2019

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**** ********* **. **** *****, IN *****

Primary Phone: 231-***-****

E-mail Address:


Highly experienced in Linux administration, patching and upgrades primarily in a RHEL 4-5-6-7 environment including, testing and applying packages to assist the development teams implement software on the newer platforms. Windows system administration. Server/network deployment planning, documentation, diagraming and maintenance. As with most environments ensuring 99.9% uptime with a 24/7/365 availability schedule and highly planned maintenance windows if at all possible. Heavy experience in leading/mentoring IT teams in the size of 7-14 people. Voice/SIP knowledge and enterprise call routing via Oracle SBCs.


Linux/UNIX (Red Hat 9 – RHEL 7, Basic AIX tasks, CentOS 4-7, Basic Ubuntu tasks, SE Linux, IPTables, Samba

Windows 95/98/NT/2000/XP/Vista/2003/2008/7/8.1/10/2012/2016, Windows Domain / Active Directory administration

Basic MS Exchange tasks / Basic MS SQL tasks / Basic MS Access tasks / Basic SharePoint tasks

Cisco CLI experience with switches, routers and firewalls


VMWare Server/Workstation ESXi 3.5/4/5,5.5,6,6.5

Oracle and other SBCs, FreePBX, Asterisk, VOIP support, soft phones and physical

Employment History:

Company: INdigital

Fort Wayne, IN


Title: VOIP Engineer / PAM Manager / Systems Admin

-In-house built application migration from RHEL 6-7 as well as other RHEL versions.

-Setup and maintenance of Asterisk servers on VMWare hosts and physical servers. Including setting up extensions, users, administrator using the GUI and CLI.

-Support Oracle SBC’s and deployment

-Maintaining inventory of virtual/physical equipment that was in my realm of support

-Working with Secure Server by Thycotic to setup our PAM solution

-Miscellaneous security related tasks such as, patch management, scanning for vulnerabilities

-Physically mounting, cabling and any other tasks as needed

-VMWare administration

-Support of Windows Servers/AD/IIS/SQL (2008-2016)

Supervisor – Kent Claussen (CTO)

Company: ENS Group

Fort Wayne, IN


Title: NOC Manager

-Maintaining out SOP for client support

-Keeping our SLA for clients on average to less than 1 hour

-Leading a 14 person team from tier 1 through 3 by mentoring new employees and passing escalation tickets ahead to engineers when needed.

-Billing reviews

-SCCM for our internal computers and classrooms

-Utilize Autotask to watch for tickets that had gone over our SLA’s

-Using N-Central for our RMM

-Manage 9 employees, quarterly reviews and yearly reviews

-Support of Windows, VMWare, Printers, Think Clients, Cisco Firewalls and switches

Supervisor – Chris Cawvey (MSP Practice Manager)

Company: Avon Protection Systems

Fort Wayne, IN

2/15/15-6/19/15 (4 month Contract Position)

Title: Senior Systems Administrator

-Day to day operations of our 4 data centers located in London UK, Cadillac Michigan, Baltimore Maryland and Modesto

-Helping the other 4 system administrators when an escalation was needed.

-UCS blades, Nimble, SMC

-MPLS circuits

-SFTP servers

-RDS Portals with load balancing\

-Label printing using Bartender

-Veeam backups

Supervisor – Iain Craig (Group IT Controller)

Company: Bradford Scott Data Corp.

Fort Wayne, IN


Title: IT Director (6/23/08-2/14/2015)

-Leading a team of 12 people in day to day support of our clients and being the lead point of escalation when tier 2 needed to escalate an issue.

-50+ in-house servers and 400+ client servers running different varieties of RHEL Linux and Windows Server

-Purchasing, payroll, department salary budgeting, keeping track of inventory in/out, reviewing/updating project checklists, setting up training as needed for my team and myself, research and development of new technology

-Managing our remote data center

-Managing our clients tape and remote back-ups

-VOIP/PBX server (Cisco as well as Asterisk during my tenure)

-99.9% uptime and immediate response to disaster situations 24/7/365

-Creating checklist for every project we encounter

-Red Hat and CentOS servers as well as Windows RDP servers. Some AIX support as well.

-Employee Management

Supervisor – Kevin Kolar (Vice President) 260-***-****

Company: Bradford Scott Data Corp.

Fort Wayne, IN


Title: Conversion Department Manager

-Leading a 7 person team in a project management style role where I was responsible for making sure our team met deadlines.

-Data mapping from legacy databases to our Progress database

-Linux CLI support

-Training end users

-Data verifications

-Heavy use of Excel, Access and several other data analysis programs

-Detailed checklist creation

-Accounting knowledge

-Credit Union Knowledge

Supervisor – Bonnie Doolittle (Software Vertical Manager) 260-***-****

Company: Janco International

Traverse City, MI

6/2000 – 02/2006

Title: U.S. Training Manager / Account Manager

-End user training and support of our software

-SQL database knowledge and ability to manipulate data

-Windows server and workstation administration

-Printer support

-Basic break/fix support of PC/server/printer equipment

-Customer satisfaction surveys

-Onsite support and installation of software

Education, Licenses and Certificates:

High School Diploma

Sault Area H.S.1992-1996

Sault Ste. Marie, MI

Major: Computer Science – Bachelor’s Degree

Lake State University 1996-2000

Sault Ste. Marie, MI

Professional References:

Bonnie Doolittle – Peer at Bradford-Scott – Director of

260-***-**** -

Dan Batdorff – Peer at INdigital – Project Manager at

260-***-**** –

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