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Customer Service Insurance

Congleton, England, United Kingdom
March 21, 2019

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I have over ** years working experience spanning across Insurance, Retail and Civil Service (In- come Tax, Customs and Department of Works and Pensions) in the United Kingdom. A Financial Economics degree graduate, TEFL trained, Principles of Business and Administration and B1 Deutsch Integrationskurs certificate holder. I‘ve acquired significant business administration teaching and customer services experience. I am personable and highly professional, with excel- lent communication, leadership, organisational and people skills. Outside work, I teach young children at a local charity and also volunteer at a local food bank. Core Competencies

Customer Services, Office Administration, Stakeholder Management, Meeting Management, Mi- crosoft Office Suite (Word, Excel, PowerPoint, Outlook), Excellent Communication and Organisa- tion Skills, Management Reporting, Mentoring, Problem Identification and Proactivity. Career Experience

ONLINE ENGLISH LANGUAGE TRAINER, LEARNSHIP NETWORKS GmbH, Cologne GERMANY (A VIRTUAL LANGUAGE SCHOOL) : AUG 2014 - APRIL 2018 Preparing and delivering Business English (one to one and group) lessons to working profes- sionals from diverse European descents.

Supporting students (with diverse competent levels) during their learning journey whilst provid- ing adequate feedback to enhance their learning experience. Assigning homework, tests and exam and preparing students for them. Assessing students performance and making necessary recommendations regarding their per- formance, and further learning development.

Building good working relationships with students. Participating in team meetings, training and development. Temitope Iregbu

B.A. Financial Economics

Telephone: 033*-***-**** Mobile: +447***-***-*** Email: Address: 6 Woodpecker Place, Somerford, CW12 4AX


Administrator in the Benefits Delivery section of the Department of Works & Pension responsible for processing benefits applications for jobseekers. In my role, I was responsible for:

• Engaging with clients to identify their needs and offering appropriate solutions in a timely manner in line with DWP diversity policies and equality legislation.

• Resolving complex customer queries quickly and satisfactorily.

• Using business knowledge and information systems to deliver optimal service to clients. BUSINESS ADMINISTRATOR, HM REVENUE & CUSTOMS, HARWICH: DEC 2007 — SEPT 2009

Business Administrator in the Central Community Transit Office of HM Revenue & Customs. In my role, I was responsible for:

• Providing excellent customer service to clients through handling of customer queries and casework within the agreed Service Level.

• Investigating and analysing complex case issues by liaising with senior management, trade and departmental colleagues, as necessary.

• Improving business service through accurate documentations, prompt identification of errors and providing concise recommendations to senior managers. TAX ADVISOR, HM REVENUE & CUSTOMS, LIVERPOOL: MAR 2006 — DEC 2007 Tax Advisor for Her Majesty Revenue & Customs. I was responsible for:

• Issuing tax codes to employees, employers, accountants, pensioners and self-employed individuals.

• Setting up tax records and computing tax calculations for tax payers.

• Managing income tax-related queries.


Customer Services Advisor for an established national insurance company. I was responsible for:

• Setting up clients' insurance policies and handling customer queries.

• Customer liaison for clients, working with clients to tailor suitable insurance policies for them whilst maintaining a professional attitude to work. CUSTOMER ASSISTANT, ASDA (SUPERMARKET CHAIN), LIVERPOOL: SEPT 2001 — SEPT 2005

Store Customer Assistant for ASDA, a British supermarket chain which retails food, clothing, general merchandise, toys and financial services. In my role, I was responsible for:

• Managing customer queries and sales enquiries in store.

• Providing customer sale services.

• Supporting the execution of improved service delivery to customers. Education

University of Liverpool — B.A. Financial Economic: 2002 — 2005. Major Courses: Accounting, Auditing Theory & Practice, Financial Analysis, Management and Organisation, Business Finance and Markets.

A LEVEL — St. Hilda’s Church of England High School, Liverpool: 2000 — 2002. Accounting, Maths & AVCE Business


• Principles of Business Administration:


• TESOL/TEFL Certification: 2013

• Introduction to Coaching: Dec 2009

• Training in Kaizen: July 2004

• Leadership & Enterprise: Feb 2001

Personal Achievements

• ASDA Award for Excellent Customer Service.

• Youth Leaders and Mentor for Non-Profits.

• Lead Singer and Children Teacher in Local Community Church. Interests

Tennis, travelling and listening to gospel music.


1. Susan Creaser (sue.creaser@job-

Jobcentre Plus

Watford Benefit Delivery Centre

Ascot Road, Watford WD99 1AA, UK

Tel: 0044 192*-******

2. Karen Elvidge (

HM Revenue & Customs, Central Community

Transit Office,

Main Road, Harwich

Essex CO12 3PG, United Kingdom.

Tel: 0044 125*-******

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