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Office Management

Brampton, ON, Canada
March 21, 2019

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Shayne King Mobile No.: 647-***-****

Mailing Address: - 36, Ganton Heights, Brampton, ON L7A0S4

Areas of Expertise

Office Admin Facility Management Client Relationship Management

Back Office Operations Recruitment Services Telesales

Workflow Optimization Talent management Vendor management

Microsoft Word Microsoft Excel Microsoft Powerpoint

Professional Synopsis

Ten years overall experience in IT, BPO & KPO industry. Energetic result oriented Management professional with excellent academic background. Possessing good knowledge in Administration, Facility Management, Vendor Management, Procurement & Market Research.

Deep understanding of Facility Management with focus on delivering business solutions; Persuasive communicator with exceptional relationship management skills with the ability to relate to people at any level of business and management.

Professional Experience

Infognana Solutions Pvt. Ltd. Nov 2016 to Jan 2019

Dy. Manager – Administration and Facilities

UGAM Solutions Pvt. Ltd. Jun 2009 to Oct 2016

Sr. Officer – Administration and Support

Spheris India Pvt. Ltd. Dec 2005 to Apr 2009

Executive – Administration & HR

Role Contribution

Office Administration:

Calendar Management

Mail Management

Travel & VISA Briefing

Travel Management: Domestic & International Itineraries, Hotel Accommodation, Airport Transfers & Ground Transportation

Documentation and Process for various VISA’s

Expenses & Re-imbursements filling & tracking

Preparation and presentation of monthly MIS reports

Front-Office Management

File Management & Documenting & Tracking Action Items

Agendas & Schedule creations for Client Visits and Senior Management

Internal & External Communications

Lead Group Meetings – Weekly & Monthly

Arranging Board Meetings & Logistics

Administrative support for Marketing & Communications function, for Media related activities & coverage

Facility Management:

Organizing: ID Cards, Business Card, Office Supplies and Accessories

Admin. Assistance for New Joiners; ID Cards, Access Cards, Business Cards, Seat Allocation, Etc.

Office Stationery & Procurement of other related office accessories

Administrative / Logistical support for Client / Customer / Field Visit

Administrative / Logistical support for all internal visits related to our client/field visit program

Coordination of activities, calendars, and communications between Finance, HR, Facilities, Recruiting Teams

Management and supervision of all Mails related to Front Office, Couriers & Shipping

Management of food orders for Corporate Events

House Keeping and Office Maintenance.

Human Resource & Admin Support:

Coordinating & scheduling of Interviews

Event Management – Offsite, Recruitment Drives, Summits, etc.

Recruitment & Sourcing support

Screening of CVs, Updating the Tracker & HR Records for the team

Organizing & Scheduling Interviews

HR Generalist Services, such as Payroll advise, facilitate engagement activities initiated by HR

Updating the Employee Data in Employee Data Base

Collation of data regarding all Employee Awards, Relations & Recreations within the group

Coordinating in obtaining timely Interview Reviews and Feedbacks

Drafting & Documentation of Mailers, Letters for internal and external communication

Recording Minutes of the meetings and following up for closure of action items

On-Boarding support of new recruits, hosting temporary stay arrangements to transportation.

Vendor & Client Relations:

Maintain lines of communication with external agencies such as Vendors, Staffing Agencies, Campus Coordinators, etc.

Represent the Organization while meeting and greeting Clients and walk-in candidates

Negotiate with vendors on pricing and maintain Accounts Payable trackers

Liaise with external parties, vendors, statutory bodies as the need may be

Build internal communication to ensure all internal and external deliveries are tracked and updated with regular feedback and acceptable turn-around times.

Education and Certification

Masters, Business Administration, GRD Institute of Management, Coimbatore, India, 2004

Specializing in Human Resources and Marketing.

This two year Master’s program is assessed by WES as a Canadian equivalent Master’s degree.

Language Skills

Fluent; English, Tamil and Hindi

References can be provided on request

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