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Project Manager

Bellmore, New York, United States
March 21, 2019

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Joseph Bertolino, PMP, PMI-ACP

** ****** *** • Merrick, NY 11566 •(C) 646-***-**** ••

Technical IT Project Manager with extensive experience analysis, design, implementing, enhancing and maintaining web-based, client-server, database, infrastructure, mainframe systems and applications. Extensive qualifications in all facets of full project life cycle development, from initial requirements, analysis and design through testing, documentation, implementation and user training. Strength in leading the development of cost-effective, high-quality applications, systems and technologies, ensuring optimum integration and information access. Combined expertise in strategic planning with strong technical qualifications. Extensive experience in leading development teams, managing Project Managers and Business Analysts. Background includes leading the development of inhouse, COTS and SaaS, PaaS applications and Cloud migrations. Exceptional analytical and communication skills. Interacts effectively with management, users, vendors and technical staff. Organized professional with exceptional follow-through abilities and detail-orientation, able to plan and oversee projects from conception to successful conclusion. Proven ability to adapt to challenges and changing environments. Experience in setting up a PMO and procedures for successful project performance. Additional areas of expertise:

Project Management



Problem Analysis & Resolution

Team Management, Development & Leadership

Scope Definition and Requirements Gathering

Stakeholder Management

Customer and Vendor Management

Resource Planning

Professional Experience

Northwell Health, New Hyde Park NY

10/2018 - Present

Sr. Project Manager, Data Analytics - Business Intelligence Competency Center

Experience in the Healthcare sector. Managed a large IBM InfoSphere MDM (Master Data Management) project that combined multiple provider sources into one golden record. The outcome was achieved through the definition of data standardization and transformation rules, matching rules (using Probabilistic matching) and survivorship rules. This project reduced duplication by more than 95%. Managed a Proof of Concept project for an additional MDM project which used VisionWare MultiView. The object was to determine the matching rate accuracy of MultiView vs the current inhouse Revenue Cycle system. Managed a Narcotics Division project to help in the analysis of dispensed vs patient applied drug data. Managed two FTE’s (one PM and one BA). Developed procedures for resource capacity and time tracking. Ran and analyzed resource utilization reports in CA Clarity. Handled all Project Life Cycle phases. Utilized JIRA for issue tracking and resolution.

NYC Department of Sanitation, New York, NY

9/2017 – 9/2018

9/2017 – 9/2018

Sr. Project Manager, Bureau of Information Technology

Experience in the Government sector. Managed an Enterprise Content Management (ECM) portfolio of projects using Alfresco as the platform. This was a multiphase project to reduce paper in the Department of Sanitation, the project reduced paper by 80%. Developed roll out strategy for ECM. Managed POC for Speech Recognition of electronic documents. Led requirements gathering which included paper to electronic migration and workflow changes as well as replacing paper forms with e-forms and interfacing with MS Dynamics. Managed Data Analytics project using SCRUM. Deployed Microsoft Power BI to business units in phases. Migrated reporting data sources to the data lake. Worked with business to define requirements which included data mapping. Managed in-house and off-site team members. Worked directly with CIO and IT Senior Management as well as Senior Business Management. Managed infrastructure projects for new transfer stations. Used Innotas as the PPM tool. Used JIRA for issue tracking and assigning tasks. Used Confluence for project artifacts and collaboration.

GNY Insurance Companies, New York, NY

7/2016 – 8/2017

Sr. Project Manager/Director PMO

Experience in Property and Causality Insurance. Managed Cloud Migration and CRM implementation project using Salesforce which increased sales leads, the booking of new business and resulted in a revenue increase of 25%. Filled the role of Salesforce administrator until turnover to production support. Managed Loss Control project that increased the efficiency of building inspections cutting turnaround time by 20% using a SaaS solution. Managed the deployment of Commercial-off-the-Shelf (COTS) software systems. Experience in Policy Decisions systems. Managed corporate website redesign project which enhanced customer and broker interaction. Evaluated project portfolio management systems for new PMO. Instituted forms and procedures for Business Cases, Project Charters, Status Reports and Dashboards. Developed project prioritization plan and worked with senior management to set project priorities. Created vendor RFP’s. Created vendor and internal customer SLA’s. Developed project artifact storage procedure for SharePoint. Responsible for managing workload to budget and schedule. Managed multiple high visibility projects. Coordinated and documented Disaster Recovery Planning. Created SOP’s for security, onboarding and off boarding. Evaluated software for employee performance monitoring and employee productivity tools. Experience in Gap analysis Cost/Benefit analysis. My responsibilities included leading and mentoring Project Manager direct reports and conducting performance evaluations. Delivered KPI’s and status reports to senior management. Worked extensively with C level executives.

EmblemHealth, New York, NY

2/2003 – 7/2016

IT Project Manager

Responsibilities include leading teams and facilitating work assignments; managing workload to budget and schedule; facilitating team and user meetings; communicating status to stakeholders; conforming to department process and quality procedures; building and maintaining project schedules with Microsoft Project and providing the leadership necessary for on time and on budget delivery and successful implementation of projects. Led in-house developers, including direct reports vendor resources. Conducted performance evaluations for direct reports. Responsibilities include managing the work of off site developers and virtual teams used for outsourced projects. Involved with submitting requests for proposals and vetting statements of work from vendors. Worked with business resources and vendors to define SLA’s. Responsible for project budget. Handled invoice payments to vendors. I have managed projects using Portfolio Management tools. Involvement in all phases of SDLC. Responsible for assuring that in-house systems are in compliance SOX and HIPAA and ADA regulations. Accountable for gathering user requirements and creating detailed programming specifications. Led data mapping sessions. Wrote SQL queries to assist mapping sessions in determining data scenarios. Used TOAD and PL/SQL developer to construct and run queries. Led data integration projects for new acquisitions and clients. Managed a provider verification application implementation that increased data accuracy to more that 98%. Project artifacts were stored in SharePoint. Implemented Agile in a Waterfall environment. Led multiple projects using Waterfall and Agile (SCRUM) project methodologies.

SUNY Empire State College, BS in Information Systems

Currently enrolled in the Georgia Tech Computer Science Masters Degree program

Golden Key International Honor Society


Project Management Institute; PMP Certification

Project Management Institute; PMI-ACP Certification

Certified Scrum Master

ITIL v3 Foundation Certification


Lean Six Sigma Green Belt Training, Project Management, MS Project, MS Project Server, HTML, PHP, C++, Visual Basic, SQL Server, Oracle, MySQL, TOAD, PL/SQL Developer, Data Governance, Data Stewardship, Information Security, MS Access, JAVA, JSP, ASP,, SharePoint, JIRA, Confluence, Microsoft Office 365, VISIO, Power BI, CA Clarity; HP PPM, Primavera PPM, Salesforce, Innotas/Planview, GitHub, Remedy, Agile, Waterfall, SCRUM.

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