Resume

Sign in

Sales Customer Service

Location:
Bukit Merah, 159466, Singapore
Salary:
to be discuss
Posted:
March 21, 2019

Contact this candidate

Resume:

Private & Confidential

Name : Alex Tang Ming Teck

Date Of Birth : 26th Feb 1971

Status : Married

Nationality : Singaporean

Language Spoken : English, Mandarin

Contact Number : +65 90031660

Email : ac8upj@r.postjobfree.com

Expected Salary : to be discuss

Started as an Operation Executive at Ocean Tankers Pte Ltd managing oil tankers operation at various international ports.

Ventured 7 years in Telecommunication industry as a business partner managing sales and marketing as well as customer service and product development. Have over 5 years experience in F&B industry holding positions from service crew to operation manager in-charge of setting up and running new outlets and was an owner of an small pub.

Currently a recruiter specialize in F&B and Hospitality, Shipping, Information Technology, and Industrial Manufacturing industry and so on. Note : My job title is just a title. Ideally I would like to join a company that helps the employees to grow throughs training courses, sharing of knowledge, and metoring. In terms of salary, my expectation is about SGD4,000 per month. Education/Certificates

Anglo-Chinese Secondary School - ‘O’ Level

Florida Institute Of Technology - Aviation Management and Flight Control Informatics Computer School – Diploma in Computer Science CEI

Experience

Elitez and Associates

June 2018 – Present

Associate Director (Freelance)

- Source for new customers

- Draft and send terms and conditions for potential customers

- Source, search, interview and present candidates to customers

- Manage customers and candidates during shortlisting for position

- Manage offers and letter of acceptance

- Manage candidate on boarding

- Building rapport

Private & Confidential

- Working with oversea recruitment agency to place candidates in other country

- Place candidates with mid level position to high levels. Annual income range from SGD80,000 to SGD300,000.

- Industry include F&B, Hospitality, IT Company, Mobile Gaming, Fintech.. etc. Gemini Personnel Pte Lte

March 2015 – May 2018

Associate Consultant – March 2015 – March 2016

Assistant Manager – April 2016 – July 2017

Associate Director – August 2017 – December 2017

- Source for new customers

- Draft and send terms and conditions for potential customers

- Source, search, interview and present candidates to customers

- Manage customers and candidates during shortlisting for position

- Manage offers and letter of acceptance

- Manage candidate on boarding

- Working with oversea recruitment agency to place candidates in other country Lifecycle Concept Pte Ltd

May 2013 – January 2015

Operation Manager

- Assist the stake owner to setup new F&B outlet.

- Manage day to day outlet operations.

- Working full time on the service floor.

- Assist event manager in organizing and ensuring event is smooth running Achievements : Setting up the Club Cin Cin at Sentosa. Manage contractors and reporting to management in renovation of the Club. Installation of light fixtures, landscaping, bar and all necessary equipment to be operation ready. Training service crew and manage outlet manager to run the club. Working with kitchen crew to ensure smooth flow to better serve customers. Tend to daily operation matters including stock taking, ordering, and customer service. Take note and mange customers feedback. Ensure all events are run smoothly. Achieving 95% customers satisfaction.

Private & Confidential

AceCom Technologies Pte Ltd

July 2011 – April 2013

Business Manager (Telco Reseller)

- Reseller for Starhub Mobile, Broadband, Cable TV, corporate solutions.

- Meeting with Starhub Channel Partner managers to align business strategies, product marketing, and customer service.

- Manage a team of corporate account managers to upsell and cross sell to Starhub corporate customers.

- Manage customer service issues on behalf of Starhub.

- Managing sales pipeline and forecast to meet sales target set by Starhub.

- Recruiting and training new Account Managers.

- Meeting with clients to propose business solutions with account managers.

- Manage Account Managers pay and commission.

- Plan and execute incentive programs to motivate and reward Accounts Managers to achieve their targets.

Achievements : Ensuring all product and services orders delivered on time for customers. Train sales team to manage customer's expectations. Train sales team to up sell and cross sell different products and services for StarHub as well as Acecom. Plan and implement bundle promotion to cater for corporate customers requirements. Acecom emerge as top 3 Sales team for Starhub among 8 corporate reseller with half the manpower compared to other resellers. ComNet Communications (Singapore) Pte Ltd

May 2010 – June 2011

Senior Manager, Business Development (Contract)

- Plan and implement the business model for Comnet to work with Starhub for white labeling.

- Plan and implement the work flow. Include Product marketing, product training, registration for new accounts, billing, delivery of product to customers, customers service.. etc.

- Manage registration for new accounts, 1st level customer service, pre-sales support, monitoring and after sales support.

- Joint meeting with account managers to propose solutions for corporate customers

- 2nd portfolio is managing the Pre-paid international calling cards business.

- Meeting with field sales persons and resellers to gather market intelligence.

- Manage Product strategy, pricing, promotion and positioning.

- Manage and monitor stocks, PIN security and printing of cards. Achievements : Create sales collateral for sales team. Train sales team about Starhub corporate products and services. Work with sales director to implement bundle deal to win over corporate clients from competitors. Bill analysis and presentation to show potential cost savings. Sales team had a conversion success rate of 60% to 70%.

Private & Confidential

For the calling card business. Manage to cut down number of calling cards from 20 to 9 types and focus on key destination that is more profitable. Manage losses from SG$20,000 per month to break even in 3 months. Develop new calling card channel partners.

POD Lounge Concept Pte Lte

November 2005 – January 2010

Director, Waiter, Bartender, Cashier, everything else

- Daily operations of the pub including cleaning, washing and arrangement for the opening of the pub for daily business.

- Ordering of supplies and managing the inventory.

- Knowing the clients and what they want.

- Organising events

BluDot Communications Pte Lte

May 2000 – June 2005

Co–Founder, Sales and Marketing Manager

- IDA decided to open up the telecommunication market in 2000 to all other players to provide budget IDD services to the consumer giving them more choices and better rates.

- Company established in early 2000. Providing budget IDD services to consumers with our IDD 1576 service.

- Bludot Communications was ranked the top 5 Service Base Operator (SBO) in Singapore 3 out of 5 years..

- Products include voice and video conferencing, VOIP IDD, Call Back services, Call Forward Services, mobile roaming call back, prepaid calling cards etc.

- Setting up partnership with overseas provider to provide premium voice quality and better cost as well as building our presence in the region.

- Bludot Comms revenue increase of about 12% to 15% annually to about US$2.8 Million in 2005

- Responsibilities include maintaining and improving the sales revenue every month. Customer service, sales of prepaid calling cards to various outlets throughout the island.

- Training and monitor the performance for sales staff. Gathering clients’ feedback and understanding of the market trend.

- Training,recruiting and monitoring sales channels

- Source and develop new product to compliment company’s core business.

- Plan and managed road shows events to promote company’s branding and products.

- Planning and implementing advertisements for magazines and newspapers.

- Discuss and create solutions with management and technical department to improve customers’ experience.

Private & Confidential

Achievements : Train and manage sales team and work together with channel partners to target specific destination e.g. Taiwan, and Japan. Working with calling card channel partners to be top 3 calling card in Singapore. Setup 24/7 customer service hotline to manage customer expectation. Ocean Tankers Pte Ltd

August 1995 – April 2000

Operation Executive

Insurance Executive

- Monitor vessel’s movement in Asia, Far East, as well as South America.

- Loading and discharge of oil cargo operation with shore storage facilities as well as ship to ship operation.

- Ship Crew sign on and off matters.

- Ships repair and maintenance schedules

- Coordinate ship repairs with technical and ship supervisor

- Coordinate food supplies, fresh water, bunkers.. etc when ship is in port and within territorial waters

- Coordinate with underwriters and ship owners in terms of insurance claims



Contact this candidate