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Accounting Manager/ Collections

Converse, Texas, United States
March 21, 2019

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Berniece Bursh

Accounting manager/Accounting - Vanguard

San Antonio, TX 78219


Work Experience

Accounting manager/Accounting

Vanguard - San Antonio, TX

January 2018 to Present

Communicating through over 100 emails daily. Send out monthly invoices and monthly statements. Calling collecting on past due bills. Setting up arrangements with ACH or credit cards to bring the account current.

Collections Representative

Security Service Federal Credit Union

January 2014 to Present

Collections/Asset Recovery

Calling members that are past due on their car loan, personal loan, Mortgage loans, Workout Loans.. Anyone that was negative in the checking or savings account Sending out past due letters to get them to call in to set up arrangements to bring their account current Also communicating through email as another source of contact Also skip trading Moved to titles and underwriting Collections Representative

Conn's Collections

July 2011 to January 2014

July 2011-Jan 2014)

First party collections

Calling and collecting on all stages accounts. Early stage accounts from $500 to $5000.00. Mid-stage accounts from $5000.00 to $20.000 and late-stage accounts from $20.000 to 50.000. 3 months of being employed by Conn's I was moved to be a mentor. Where I mentored up to 13 employees on my team. Assisting them with their daily and monthly goals. Standing in for the supervisor when needing a day off or needing to be in a meeting. 9 months later was awarded the top collector being awarded a plaque, $1000.00 bonus check and also a galaxy note pad2. Prescription Benefit Specialist

Medco Healthcare

December 2009 to July 2011

Taking incoming calls from recipients placing orders for their prescription or just having to answer questions on when there next refill is. Or how many refills they have remaining. And answering any related medical questions our recipients might have regarding their issue. Collections Representative

GC Services

September 2007 to December 2009

Third party collections

Calling on old past due bills accounts being 5 plus years old. Balances as high as $50.00 to $300.000. Working out arrangements to bring the account current. Collected on Medical, Retail, Credit Cards, Cell Phones.

Collections Representative

Calling Solutions

May 2005 to September 2007

for Verizon customers. Setting up arrangements to bring accounts current. Or having to deal with an escalated call from customers having difficulties with their product or services. Education

high school diploma

Alamo Heights High School San Antonio - San Antonio, TX 1987 to 1989

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