Sales Customer Service

Daniel J. Jemtegaard

**** **** *** ** ● Seattle, Washington 98116 ● ***************@*****.*** ● 253-***-****

Professional Summary

An experienced supervisor with several years of managing inventory control, production and warehouse teams. A dedicated worker with exceptional problem solving skills, the desire to learn and excellent communication skills.

Experience

Darigold Seattle, WA

Production & Warehouse Supervisor May 2016 – Dec 2018

Manage and mentor up to 116 union employees on staff between production and warehouse departments including approving digital timecards scheduling.

Implemented and maintained the Attendance Policy Corrective Action Reports to hold individuals accountable for their attendance allowing all supervisors to track attendance more effectively and efficiently.

Coordinate with transportation leads to ensure trailers are loaded in an accurate and efficient manner.

Plan loading schedule from information given from sales and transportation departments to ensure cut times are met.

Plan production schedules around customer sales and seasonal swings in volume.

Facilitate and prioritize mechanics to machines during mechanical failures with majority of machinery 25+ years old. Work with Daily Team Maintenance team to change mechanic outlook to preventative maintenance rather than reactive (where possible).

Ensure paperwork accuracy of employees to be used during traces, mock recalls, and any potential recalls.

Monitor and maintain cleanliness of the production floor to ensure customers are receiving highest quality of dairy products.

Track machine and/or operator downtime and efficiency numbers. Send information for Key Performance Indicators for the plant performance, as well as use in-house to investigate machine deficiencies for mechanics to improve.

Maintain ‘Rework’ area to reduce wasted milk, as well as lower Bulk Fluid Cost from the Fillers.

Worked with a Focused Improvement group to create saving opportunities throughout the plant. EX:

A-jug box former OT

Scheduled OT

Job coding OTs

Butterfat loss in heavy cream items

ISO lock samples in receiving bay

Pasteurization standardization for byproducts

Contribute to the development of on-Boarding programs as well as develop SOPs to ensure there is continuity throughout different shifts and operators.

Provide recommendations and feedback to Safety department to ensure a safer environment for employees including implementing solutions to avoid future accidents

Act as mediator for communication between upper management and the ground floor, so everyone hears ideals and changes clearly, and questions are answered sufficiently.

OHL Kent, WA

Inventory Control Lead January 2011 – March 2014

Managed and mentored inventory specialists

Planned layout of stockroom, warehouse and other areas taking into consideration size, weight and various factors of stored items.

Studied records and recommend remedial actions or reported non-usable or slow moving and excess stock; review records for accuracy and compliance with procedures.

Schedule periodic inventories and trace history of items to determine reasons for discrepancies and recommend actions to resolve.

Determine daily work procedures, prepare work schedules and help expedite workflow and issues instructions

Examine product for quality concerns; study and standardize procedures to improve efficiency of processes.

Started as a material handler and equipment operator with a consistent 150% efficiency rate in the Labor Management System, Red Prairie.

Exel Kent, WA

Material Handler August 2010 – January 2011

Responsibilities included: received, stored, and distributed material, tools, equipment, and products. I had a consistent 150% efficiency rating according to the built in Manhattan System.

Les Schwab Seattle, WA

Sales & Service December 2009 – July 2010

Responsibilities included receiving, inventorying, and storing a variety of tires.

Repaired and installed tires while providing excellent customer service.

Assisted with sales for all new customers.

BLACK DIAMOND NAPA Black Diamond, WA

Inventory Specialist August 2004 – November 2009

Managed quarterly class returns in order to eliminate products with low demand.

Completed product inspections, cycle counts and processed reports to ensure quality control.

Coordinated shipping and receiving orders.

Created and edited stock orders based on customer demand.

Provided sales assistance to returning and new customers.

Assisted with franchise closing for several months after facility ceased operations due to construction limitations.

Certifications and Professional Training

Hazmat Certified

OHL Forklift Certified

Forklift certified including Pallet jack, Pacer, High reach, Order picker

Certified Plant sampler

Certified blowmolder (pending)

Proficient in Excel, Word, RF Gun and Gladiator, multiple Warehouse Management Systems including Synapse, Mainframe and Manhattan.

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