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Administrative Assistant Customer Service

Toronto, Ontario, Canada
March 20, 2019

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Provide quality administrative, data analytics and data management support to senior management to facilitate executive decision making

Proven attention to accuracy and detail. Excellent time-management and organization skills with the capacity to handle multiple projects and meet tight deadlines in environments with ever changing priorities

High degree of initiative and sound judgement; Works independently, takes initiative to identify and solve problems

Contributes to team success through coaching and delivering ongoing software training

Builds strong relationships and consensus internally and externally and across all levels to achieve objectives with a strong customer service orientation

Persistent, investigates below the surface to ensure applicable solutions

Strategic thinking, analytical and problem-solving capability to design and develop innovative solutions that enhance operational efficiency

Human Resources expertise includes sensitivity to HR issues and confidentiality of information; Strong HR analytics background with understanding of HR systems to optimize data allocation and analysis; Query multiple HR data sources and develop HR reports that meet the various different requirements of the organization. Expertise in full cycle Compensation, Flex Benefits and termination process

LANGUAGES: Fluent (written and verbal) in English, Hindi, Gujarati


•MS Office including Word, Excel, PowerPoint, Windows and SharePoint

•MS Outlook and Lotus Notes

•Full cycle Accounting (processing and reconciliation, accruals, payroll, accounts payable, accounts receivables)

•Intranet content management systems

•Basic Photoshop and CorelDraw, Adobe Writer and Reader

•Peoplesoft, Horizon & Minimart, Authoria and Solium



Human Resource Accounting and Administration (2011 to 2018)

Provided administration support to the Global Banking Markets (GBM) Finance & Administration Senior Manager role, Global Risk Management (GRM), and Group Treasury (GT) business lines’ Human Resources function including letter preparation, updating HR files and presentations.

Provided HR with data management and analytics expertise including metrics to reflect the current staffing situation and evaluate various employee related data. Created ad hoc reports. Partnered with the HR Call Centre and Horizon team to create and maintain the organization chart reflecting changes in staff and title.

Depended on to handle and process private and confidential material, information, and sensitive issues often of a complex nature requiring strong analytical skills.

Developed and maintained relationships with 4,000 employees worldwide, all levels from entry to executive and an external vendor (Solium). Delivered exceptional customer service internally and externally by ensuring client needs were met.

Partnered with GBM HR Finance team to handle all aspects of the employee termination process which involved severance calculation, accruals, bi-weekly payroll and auditing. Updated severance spreadsheets showing monthly payments and outstanding payments.

Compensation Administrator (2005 to 2010)

Worked with Director of Scotia Capital (SC) HR Administration, Director of Compensation & Benefits, Manager of Compensation, HR Consultants (globally), HR Administrators and HR System Solutions (HRSS) to support the management and administration of SC Comp

Worked with outside service providers such as Solium Administrators (for deferred payment plan management (DPP)), McLagan and Hay survey companies to compare job levels, salaries, positions and titles to ensure equality with industry standards.

Worked with GRS and Solium DPP Administrators for maintaining and updating the DPP information by using Excel spreadsheet for SC eligible employees by informing them regarding any forfeited or transferred employees. Also, every quarter send the Closing share price to calculate the dividends of the employees. Transforming to automated function.

Deferred payment plan works (analysis of big spreadsheets for big data and maintain them), termination process (full cycle from input employee information, calculate severance or lump sum, accruals, bi-weekly payment process), analysis of salary for different positions; an integrated process

Training Officer (2002 to 2005)

Supported 400 Global Risk Management (GRM) users. Designed and delivered beginner, refresher, advanced and remedial training programs on new/existing equipment hardware / software in one on one settings and over the telephone. Assessed new user’s knowledge/skill level at Completion of training with results.

Coached individuals either in person or over the telephone to resolve user issues regarding software operational and/or template/macro concerns. Ensured accurate and timely logs were maintained and input on a daily basis in the problem log.

Contributed to the design, writing, editing and preparation of operational training documentation, including training texts, presentation material (i.e. self-instruction guides, sample Bank standard templates/macros and corresponding procedures, handouts) and related training manuals.

Ensured the training project development and status tracking updates were completed for all projects assigned.

Administrative Assistant (1999 to 2002)

Provided administrative support to three Vice Presidents, including:

-Executive calendar management, scheduling and coordinating meetings, interviews, events and other similar activities

-Organized travel arrangements (Canada and US) including accommodation and transportation

-Prepared correspondence and reports using Microsoft Word and Excel

-Ensured the accuracy and timely completion of presentation materials using MS PowerPoint.

-Completed monthly billing and expense reports

Utilized MS Excel in the creation updating and circulation of the Monthly Production Schedule and Product Status Report; maintenance and updating of the staff and vacation plan for 25 employees.

Managed inventory of supplies, sourced for suppliers (vendors) and submitted invoices

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