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Customer Service Representative

Minneapolis, Minnesota, United States
March 20, 2019

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Cally M. Quist

*** ****** ******, **** *

St. Paul, MN 55102



Mitchell Hamline School of Law, St. Paul, MN

Juris Doctor, May 2017

The School of Law at Queen Mary University of London, London, England

Certificate in Global Arbitration Law and Practice, July 2015

Augsburg University, Minneapolis, MN

Bachelor of Science, Political Science with a Concentration in Pre-Law, May 2011


Legal Editor

Thomson Reuters, Eagan, MN (October 2017-December 2018)

•Efficiently created, modified, tested, and maintained queries against Westlaw data for topical view databases and collection set based category pages for Westlaw Next;

•Troubleshoot errors in topical content databases;

•Independently verified my own work for accuracy and completeness;

•Finished projects efficiently while maintaining accuracy and precision;

•Proficiently conducting advanced legal research across all types of content and practice areas to write queries;

•Identifying relationships and patterns among legal information sets;

•Communicating findings and questions with the manager and team members;

•Worked with Microsoft Office Suite, Westlaw, Tang, LPA, and ERT software.

Contract Analyst

Duff & Phelps (January 2017-October 2017)

CPA Global, Minneapolis, MN (May 2016-October 2016)

•Reviewed and analyzed contracts and documents to meet requirements;

•Examined different documents including: vendor contracts, services contracts, employment contracts, non-disclosure agreements, sales contracts, merger contracts, software contracts;

•Accurately recorded and entered contract information into a database;

•Identified patterns and trends across groups;

•Proactively identified process improvements for project leaders;

•Worked with Microsoft Office Suite, Novatus, and other various software programs.


Mediation Center, St. Louis Park, MN (January 2016- May 2016)

•Assisted with various projects and completed research assignments while working independently;

•Attended meetings with staff;

•Established a working relationship with staff.

Customer Service Representative

JCPenney, Alexandria, MN (October 2011-May 2014)

•Served customers effectively;

•Established strong working relationships with staff;

•Maintained effective relations with customer;

•Worked independently and finished tasks on time.

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