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Manager Sales

Kansas City, Kansas, United States
March 20, 2019

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Kansas City, Kansas



Results-focused Regional Operations Manager offering over 9 years of progressive leadership experience, with strong background in process improvement and strategic implementation of regional operation standards. Experience formulating and implementing solutions to business challenges. Significant experience in management, transportation, and logistics.

● Salesforce


● Dos

● Microsoft 360

● Word

● Windows

● Power Point

● Excel

● Root Cause Analysis

● Logistics Management

● Business Process Management

● Staff Development

● Operations Management

● Process Improvement

● Change Management

● Data Analysis

● Profit & Loss Responsibility

● Crucial Conversation Certification

● ASIST Certification

● ASIST Certified Trainer

● ACE-SI Certification

● ACE-SI Certified Trainer


Dystech Logistics- Topeka KS

Suicide Prevention Program Manager Jan 2019 - Present In Charge of bringing awareness to Suicide resources to all National Guard units throughout the state of Kansas. Along with training the soldiers on prevention and how to handle suicide related issues in there units. Also I’m in charge of tracking all statics related to suicide for the state, making sure to brief all high ranking officials about current standings and trends. SEARS HOLDINGS CORPORATION Riverside, MO Sept 2013 - Nov 2018 Regional Operations Manager – Commercial Sales

Responsible for managing all operational facets associated with delivery and installation, including site readiness, logistics, safety, data management, and problem solving. Ensure operational excellence and DONALD BOYKIN III

Kansas City, Kansas


execution for commercial sales. Develop strategies to build and retain customer and carrier relationships. Ensure B2B sales contracts are properly executed, and that profit margins are protected. Develop sales teams in different markets over a large geographical area.

• Optimized the operational resources to maximize product delivery allowing operational units to focus on job functions and meet delivery goals.

• Implemented protocol for confirmation of site readiness that reduced multiple same site visits and costs for additional travel expenditures by 16%.

• Assisted in projects to establish return truck rate used to recover costs for failed deliveries.

• Streamlined shipping notification process resulting in cost savings of $90,000 over 2 consecutive quarters.

• Retained large client’s business leading to the securing of contracts for subsequent projects totaling $1.2 million.

• Serve as Subject Matter Expert to peers regarding Market Delivery Organization processes. Market Operations Manager

Responsible for managing day to day business of Market Delivery Organizations (MDOs) within Kansas, Missouri, Nebraska and Iowa. Review installation and delivery contractor performance data with contractors and carriers to identify areas of improvement; develop and implement plan of action for identified process improvements. Worked with local retail business partners on increasing customer service and sales.

• Perform Market Delivery Organization audits along with KPI safety and loss prevention audits

• Provide direction, coaching, and counseling to facility leadership team and clerical associates to ensure individual and company goals are being met.

• Manage the selection, training and retention of material handling and clerical associates. Screen applicants for qualified candidates and conduct interviews.

• Coordinate input and support for the annual operation plan and forecast of financial results.

• Manage payroll and various human resources processes SWIFT TRANSPORTATION Edwardsville, KS Oct 2006 – Sept 2013 Extended Coverage Team Planner

Responsible for planning loads for truck drivers and the successful dispatch of planned loads and subsequent ownership of loads for assigned area.

• Utilize network balance capacity tools to determine location of trucks and available customer loads; tailor planning to meet area needs.

• Coordinate capacity needs with operations leadership and drivers; work closely with designated department teams to manage and maintain customer trailer pools. Collaborate with other Planning Center teams to coordinate needs and execute agreed upon strategic plans. DONALD BOYKIN III

Kansas City, Kansas


• Comply with all Department of Transportation (DOT) Regulations & Safety Compliance guidelines; validate driver hours of service to safely and legally facilitate the delivery of loads, honor specific driver/company requests related to operations/safety training, research driver issues regarding non-compliance items (overweight loads, load routing, hours of operation, equipment type, etc.) and provide resolution accordingly to meet legal requirements.

• Prioritize customer shipments using Average Daily Volume and customer score; determine customer priority, then direct and execute planning accordingly.

• Communicate professionally, effectively and timely with both internal and external customers/contacts.

Dedicated Account Planner

• Manage the performance and availability of 12 drivers to ensure maximum productivity.

• Establish a good working relationship with each driver.

• Manage service levels to ensure dedicated account drivers exceed 98% for on time pick-up and delivery.

• Perform quarterly driver reviews to measure and record performance. O’REILLY AUTO PARTS Kansas City, KS Apr 2000 – Oct 2006 Assistant Store Manager

Responsible for sales, appearance, and overall operations of the store.

• Responsible for the interviewing, direct hiring, training and development of sales associates.

• Responsible for documentation of disciplinary issues as it relates to performance behavior.

• Monitor and manage inventory utilization and inventory control.

• Handle scheduling of staff including approval of time off to ensure proper coverage.

• Perform weekly timesheet and payroll audits to ensure accurate and timely processing.

• Effectively communicate with Regional Manager and General Manager to enhance overall business needs.

• Provide superior customer service to ensure customer satisfaction.

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