Heidi Jones, M.A., LMHC

*** *. ********** ******, #***

Phone: 619-***-**** ac8ukh@r.postjobfree.com

Mental Health Counselor License LH 00006497

QUALIFICATIONS

Mental Health Counseling Professional. 20+ years of clinical experience includes crisis intervention, EAP, online therapy, residential and outpatient treatment, case management, private practice, and facilitating educational and therapeutic groups. Skilled in applying best practices to individuals and families managing mental health and substance abuse issues, ranging from mild to acute.

EDUCATION: Whitworth State College, Spokane, WA. Masters in Applied Behavior Science, 1995

PROFESSIONAL WORK EXPERIENCE

2006-2018, Behavioral Intake Crisis Counselor. United Behavioral Health. Optum Company, San Diego, CA. San Diego County 24/7 Access and Crisis Line www.optum.com

Answered in bound calls to provide telephonic assessment, crisis intervention, suicide prevention, and Mental Health and Substance Abuse screenings in fast paced call center environment.

Conducted critical Suicide interventions using ‘Suicide First Aide’ with high risk clients and families to establish safety, included developing a safety plan and referrals for continued support

Managed competing priorities in constantly changing environment, simultaneously taking crisis calls, non-emergent calls, responding to needs of team, and meeting the county performance standard

Triaged individuals presenting with symptoms as mild, moderate, severe and coordinated care with families, PERT team, crisis houses and hospitals, while promoting and advocating for quality care

Provided referrals to non- crisis clients for immediate needs and ongoing care, referrals adjusted to appropriate level of care, their managed care plan, and providers availability. Proposed alternative referral options to callers without insurance or who did not meet medical necessity

Provided solution focused short term counseling on Chat-line, online counseling service to individuals needing support for immediate emotional distress, and or unable to access psychological services

Possessed a strong commitment to team dynamics with the ability to contribute expertise, follow leadership directives, support others innovation, apply sound judgement and critical thinking skills

Responsible for documenting relevant clinical data, updates client records in a timely manner and in accordance with Company policy, HIPAA state and federal laws

Pro-actively maintained and developed our referral data base for the benefit of clients and peers, maintained strong positive relationships with county/provider networks, and through outreach and networking efforts developed new community partnerships

Assisted inpatient authorization process between hospital staff and our internal care advocates; screened to verify eligibility, communicated efficiently and accurately to ensure a successful collaboration

Continuously met company goals and management expectations through highly rated performance reviews, demonstrated ability to connect well with clients as evidenced in customer surveys

2004-2007 Psycho -Social resident therapist and assessment counselor. Casa Pacifica Residential Program and Adult Protective Services Oceanside, CA.

Transitional residential stabilization services. Comprehensive psycho-social rehabilitation and recovery services for adults with acute to moderate mental health and dual diagnosis issues

●Provided services for clients in therapeutic milieu, medication supervision, case management

●Coached clients in self- care, skill building, symptom management, supported clients in making achievable personal, social and vocational goals. Provided psychosocial educational groups

●Answered incoming calls for Adult Protective Services After Hours phone line for the County of San Diego. Included Crisis prevention and intervention, assessment, and supportive counseling for immediate needs. Provided documentation for daytime APS teams case managers to follow up.

2004-2006, Crisis Therapist. Turning Point Crisis Center Oceanside, CA. Residential Crisis Stabilization Program. Community Research Foundation.

Adult Short-term therapeutic program, step-down stabilization services to avert hospitalizations, enables clients with moderate to severe symptoms to maintain safety, utilize structure, and receive staff and peer support

●Provided Psychosocial intakes, treatment plans, information and referrals for mental health and substance abuse, connected client to case management, peer support, and community resources

●Provide wide variety of psycho-educational groups; included symptom management; coping skills; health and well-being; substance abuse and recovery; peer support; family recovery

●Counseled clients in brief solution focused individual counseling, to address immediate issues that might inhibit treatment, utilized client’s self-efficacy, motivation and strengths for lasting success

OTHER RELEVANT WORK EXPERIENCE

01/04-04/04, Crisis Intake Counselor. Kaiser Permanente Behavioral Health Call Center. Crisis intervention and referral services. Honolulu, HI.

Triaged clients, provided intervention for emergent needs, and outpatient referrals to Kaiser member

1995-2001, Therapist in Group Private Practice, Seattle, WA. Therapy for individuals, couples, and families, included facilitating therapeutic groups. Maintained multiple affiliations with EAP and Insurance panels Active in American Counseling Association. Received extensive licensing supervision in family counseling through Valley Counseling Associates, and training/supervision in Process Oriented Psychology

PROFESSIONAL ASSOCIATIONS

American Counseling Association. Professional and Educational Organization (Past membership in late 90’s and early 2000)

EAPA, Past membership with Employee Assistance Professionals Association. Attended International EAPA Conference 2017 for EAP education towards EAP licensure

PROFESSIONAL TRAINING

ASIST Training, Applied Suicide Intervention Training. Evidenced based Suicide Prevention Certification. Program. A 2-day interactive training in ‘suicide first aid’. 2017

BHETA, Academy for Professional Excellence.

Participated in ongoing professional development training at SDSU. Diverse training that covered a range of mental health and substance abuse issues, cultural diversity, and trauma and abuse. CEU’S 2010-2018

Counseling. www.optum.com. Responsibilities included triaging, Crisis Intervention and prevention, United Behavioral Health. Optum Company, San Diego, CA. San Diego County 24/7 Crisis Line. Intake and Crisis Psychosocial Assessments, Short term stabilization support and Case Management.

Conducted Suicide First Aide' interventions to high risk clients and families, included establishing safety plan and follow up. Performed Mental Health and Substance Abuse screenings.

Managed emergent crisis calls while simultaneously taking non-emergent and out of county calls, supported the team and meeting performance standards.

Triaged individuals to determine if presenting symptoms are mild, moderate or severe and provided referrals to appropriate level of care.

Effectively coordinated care with families, PERT team, crisis houses, hospitals in a timely manner

Addressed urgent medication needs and identified community providers appropriate and able to provide care continuity. Provided referrals to crisis and non- crisis clients for immediate stabilization; referrals given to managed care providers, and or providers with availability. Researched and provided alternative options to those with -out insurance or who didn’t meet medical necessity

Provided solution focused short term counseling on Access and Crisis Line online CHAT, for individuals with immediate emotional distress and or lack access to psychological services and resources.

Possessed a strong commitment to team dynamics with the ability to contribute expertise, thrive as a team player, follow leadership directives and show proactive critical thinking skills, independence and sound clinical judgement.

Documented relevant clinical data, updated client records in a timely manner and in accordance with Company policy, HIPAA state and federal laws.

Played integral role in maintaining and developing an updated referral data base for the benefit of clients and peers; maintained existing relationships with county / provider networks and identified and reached out to potential new community partnerships.

Assisted inpatient authorization process between hospital staff and our internal care advocates; screened to verify eligibility to ensure collaboration details communicated accurated and efficiently to smooth process.

Active in ongoing professional development for LMHC License.

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