Supply chain management
Resume:
Haleh Jamalian
Supply Chain Manager
Confident, organized, detail-oriented Quality Assurance Manager with more than 15 years of experience establishing in-house quality standards and procedures, ensuring client requirements are accurately executed and monitoring manufacturing processes. Having diverse experience of 9 years in Business Operations Supply Chain Management. Focused on production quality issues, developing standards and procedures, generating weekly compliance reports and establishing training needs. Experience
2016 -
present
QA/QC Manager
Micro-dental Laboratories, Livermore
Conducted timely performance reviews and addressed any productivity or performance issues, increasing team productivity by 34% over one year.
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Performed Final Quality Control inspection on restorations for quality defects such as material issues, fit, etc.
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Assured that the personnel is complied with FDA Quality System Regulation and DAMAS Standards.
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Promoted quality achievement throughout the organization by analyzing performance data charts against defined parameters.
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Defined administrative requirements, such as mandatory record keeping, data evaluation, and internal audits to monitor adherence to SOPs.
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Established standard operating procedures (SOPs) for each step of the laboratory testing process.
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2011 -
2014
President / Founder
D-Lab Boutique San Francisco
Provided dental service to dentists and patients by ensuring public recognized business involvement.
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Observed and addressed trends and patterns of customer complaints, improving customer satisfaction by 79% over one year
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Created objectives to ensure operation productivity increased and return on investment is maximized.
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Negotiated and approved contracts with vendors and suppliers for business to operate efficiently on a daily basis.
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2001 -
2010
Senior Quality / Supply Manager
Tehran, Iran
Addressed and defused customer complaints before they were escalated to administrators, improving the company’s satisfaction rating by 82%.
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Responsibly delivered disciplinary action to team members performing under productivity standards, resulting in increased productivity by 29%.
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• Monitored stock levels on all materials and equipment related to ceramic production. Implemented standardized reporting metrics and sponsor checkpoint processes for quality improvement across product line by 46%.
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Identified and evaluated domestic and international suppliers and estimated annual material consumption required to manufacture porcelain products.
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Education
2017 -
2018
Santa Clara University, Leavey School of Business
MBA
2000 -
2005
Iran University of Science and Technology
BS Material Science - Ceramic Engineering
Personal Info
Address
San Jose, CA
Phone
ac8ukc@r.postjobfree.com
linkedin.com/in/haleh-jamalian
Skills
Supply Chain Management
Business Development
Client & Resource Management
Risk & Change Management
Cross-functional Team Management
Marketing & Product Reliability Test
Standards
Quality Assurance & Quality Control
Career Highlights
Delivered and met project targets with
15% cost saving
•
Increased up-quality by 20% working
on new formulas and Raw Materials
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Established proactive technical
support to retain customers and
Improve the products
•
Implemented corrective methods to
eliminate remakes which resulted in
$1.1M annual quality cost savings
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Certificates
2017
FDA Auditing Series (DAMAS)
2017
ISO 9001 Certified
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