Charmi Trivedi

Email: ac8ujv@r.postjobfree.com Mobile: 224-***-**** LinkedIn: Charmi Trivedi Skype: trivedi.charmi

PROFILE SUMMARY

A Certified Scrum Master with over 6 years of end-to-end Business Systems Analysis experience in the IT and Network Security industries; expertise in full Software Development Life Cycle (SDLC), upgrades, production, support, rollout, and enhancement from business analysis, testing, migration, go-live assistance till post-implementation. Technical and business knowledge of Regulatory Compliance functions. Successfully managed multiple projects independently, under minimal supervision. Data-driven, passionate to analyze and interpret insights, translating into high-level business requirements.

Expert understanding of Agile development methodologies (Waterfall, Scrum Framework) for leveraging technology and problem-solving skills to eliminate inefficiencies. Strong interpersonal skills, excellent oral and written communication skills to articulate complex features. A self-motivated, and capable leader in managing people and processes in a fast-paced environment, working collaboratively to contribute to business operations strategy and change management initiatives.

Certified Scrum Master® (CSM®) – License #1012758

KEY SKILLS

IT Software Project Management and Tracking

Systems Design and Integration

Process Analysis and Reengineering

Test Cases and User Acceptance Testing

Requirement Gathering, Data Mining & Data Analysis

Business Case, Use Cases & Workflow documentation

Technical Writing/Communication

Change Control Management and Project Reporting

ANALYTICAL AND TECHNICAL SKILL

Programming/Scripting Languages: Python, R Programming, SQL

MS Office Suite and Modeling Tools: MS PowerPoint, MS Word, MS Visio, MS Excel, MS Project, MS Office365, SnagIT

Business Intelligence: Hadoop, MapReduce, Tableau 10.5, WEKA

IDE: Jupyter, Eclipse, R Studio

Methodologies/Processes: Software Development Life Cycle (SDLC) – Agile, Scrum, Waterfall, V-Shape, Hybrid, UML, Gap Analysis, SWOT Analysis, Cost-Benefit Analysis, and Risk Analysis

ALM, CRM, and Source Control tools: JIRA, SalesForce, TortoiseSVN, Perforce

Databases & Methodologies: MySQL Server, Oracle

PROFESSIONAL EXPERIENCE

Sr. Technical Writer / Business Systems Analyst Fargo Telecom Technologies Pvt. Ltd., India Jun 2015 – Apr 2016

Joined to round out the background with product-side experience and tasked with developing and documenting the system architecture and operational procedures and environment. Executed end-to-end review and documentation of operational process flows, wrote technical documents such as BRD, TRD, FRD, data specification sheet, FAQ and how-to.

Delivered $2 million annual saving in contracted labor expenses by building product documentation database.

Created Business Requirement Document, Functional Requirement Document for incorporating all the client needs by gathering information, mapping the business processes, creating Use Case Diagrams, Activity Diagrams using MS Visio.

Assisted in resolving critical control and operational weaknesses; Identified problems, recommended improvements, and worked in collaboration with Backend and Frontend development team and Quality Assurance team.

Facilitated continuous process improvements for troubleshooting business issues and enhancing service delivery by implementing Agile - Scrum framework, reducing root cause issues of application functionality by 30%.

Achieved all position objectives, applying attention to detail and SDLC methodical approach for fulfilling KPI goals. Brought fresh insight and provided first level supports for deriving simple solutions to resolve functionality issues.

Senior Technical Writer / Business Analyst Indusface Pvt. Ltd., India May 2014 – Oct 2014

Hired during the period of 55%+ volume growth in business line to assist in efforts to maintain control of control and oversight of documentation database for IT business solutions development, while assisting in operating scalability. Acted as liaison between stakeholders and development teams for project planning, Cost-Benefit Analysis, Risk Analysis and Impact Analysis.

Worked on time-critical efforts to develop improved documentation database for Web Application Firewall (WAF), an on-cloud Software-as-a-Service (SaaS) application. Recruited 3 analysts in business support and management.

Played a pivotal role in project planning, technology enhancements and process reengineering efforts by developing business cases, user stories, test plans, test cases.

Introduced new approaches (Tableau) for creating burn-down charts and presenting data that were well received and highly commended by customer-facing teams like sales and marketing for intelligibility and clarity.

Extensively work with current/future-state Business Process Modeling (BPM) techniques such as UML. Conducted Business Validations & evaluated test scripts UAT (User-Acceptance Testing) to comply with user needs.

Developed a project plan and schedule for maintenance of applicable projects metrics and objectives, and reporting to senior leadership about changes and delays. Used JIRA to manage Sprint planning.

Technical Writer / Business Analyst Sophos Plc., India Nov 2010 – Apr 2014

Promoted and transitioned through 2 roles in 3 years. Support on-going leadership for monitoring and maintenance of Cyberoam Knowledge Base Portal worth $40 million budget. Create comprehensive system documents like Release Notes, Known Issues, Online Helps, User Manuals, Installations Manuals, QSG, and status reporting package, that were well received by management.

Participated in achieving compliance certification Common Criteria Certification (ISO/IEC 15408) for cybersecurity appliance “Cyberoam.” by researching the quality standards policies and requirements.

Executed and ensured all Service Management Processes were followed and all incidents and requests are addressed within the required time to adhere to Service Level Agreements (SLAs).

Conducted user training sessions of functionality for questions discovered during requirements gathering and for the newly introduced feature after verification.

Analyzed existing customer satisfaction functionality requests for providing business value based recommendations to CRM Leadership Team, Regional Sales Management and other stakeholders using Salesforce

Implemented automated feedback process for bug tracking using JIRA, system dashboards, and templates using data visualization in Tableau, thereby saving 30+ person-hours bi-weekly in manual search and GAP Analysis.

RECOGNITION: Rewarded with Cyberoam’s Significant Contributor Award for the year 2013-2014.

Business Systems Analyst Matrix ComSec Pvt. Ltd., India Dec 2009 – Oct 2010

Served as a single point of contact between Project Management and IT teams. Evaluated need assessment, risks related to requirements implementation, established procedures saving the company on average $5000+ quarterly.

Conceived the project scope for the system, created flowcharts, and algorithms, for Systems Development Documents (SDD) and baselined robust executable architecture prototype.

Developed a metrics-based status report to reflect status, progress, and expected completion date using MS Excel.

Strengthened the technical material by implementing weekly review cycles and feedback mechanisms from stakeholders.

Moderated the AdHoc report’s request response time by 40% and reduced incident reworks by 30% by designing and documenting project-specific technical queries.

Assisted in achieving company strategic goals by collaborating with the product management team to define release plans, team’s “definition of done” for all tasks, Minimum Viable Product (MVP).

Used SQL queries to test various reports and ETL load jobs in development, QA and production.

ADDITIONAL TRAINING AND CERTIFICATIONS

Tableau Essential Training – Lynda.com (License #FE4CF8)

Learning Salesforce Admin – Lynda.com (License # 7420F0) and Learning Salesforce – Lynda.com (License # 2ADD99)

SQL Essential Training – Lynda.com (License #A3CD4B)

Intermediate Python for Data Science Course – DataCamp (License #6,052,702)

EDUCATION

Master of Science in Management Information Systems (MIS) GPA: 3.73/4 Jan 2017 – Aug 2018

The University of Texas at Arlington, College of Business, Texas, USA

Bachelor of Engineering in Electronics and Telecommunication First Class Honors May 2009

University of Mumbai, India

Associate Degree in Electronics and Video Engineering First Class Dec 2003

Maharashtra State Board of Technical Education, India

KEY ACADEMIC PROJECTS

Database Management – Designed RDBMS and DBMS for Universal Furniture Outlet with an objective to capture its data.

Designed a database, including Entity-Relationship (ER) Model and normalization; Created and modified tables (Data Definition Language) with SQL; Wrote SQL Queries including group functions, table joins, nested queries and views.

Business Data Mining and Data Analysis – Case status of an H-1B application.

Gathered 5 million records, performed pre-processing, missing value handling and balancing of the skewed dataset; Employed WEKA tool to analyze data using attribute selections, classifier algorithms ZeroR, Naïve Bayes, J48; Compared results showed that J48 was the rightest algorithm to analyze the H-1B data giving accuracy rate of 66.77%.

Project Management – Planned a computer-controlled conveyor belt that positions the items on it with a specified accuracy.

Created a project schedule using MS Project and WBS determining total project duration using Network Diagram; Prepared risk assessment form, risk response matrix, estimated project cost - schedule baseline, and cash flow table; Wrote a closing plan for the project; reported the performance of the project to senior management for four quarters.

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