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Quality Manager

Indianapolis, Indiana, United States
March 20, 2019

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Delbert Ray Mimms Jr., CPP

**** ****** ***.

Indianapolis, IN 46222



Proven leader with extensive manufacturing, remanufacturing, industrial, quality, and packaging experience in Manufacturing. Recognized as an effective and motivational team player with a consistent record of accomplishment in delivering bottom-line results, and improving customer satisfaction.


Indiana State University, Terre Haute, Indiana

BS Industrial, Mechanical, and Packaging Technology- May 2000

Certified Packaging Professional- May 2000


Microsoft XP, Word, Excel, Power Point, Internet, QAD, Outlook, Web Master, Lotus Notes, Access, GageTrak, GagePak, ADP Payroll, SAP, Solid Works eDrawings, MiniTab and CAD, EPICOR


Ferco Aerospace Group, Greenwood, IN 2017-2019

Quality Manger

As the Quality Manager, I manage customer quality relationships, deliver internal quality measures, drive and implement continuous improvement throughout and responsible for managing quality related matters. Direct supervision over my staff of 3 Quality Engineers, 1 Quality Supervisor, and 10 Quality Inspectors.

•Develop and maintain a system to assure that all products manufactured by the organization meet customer specifications and achieve superior quality and reliability levels.

•Supervise, train, motivate, and support the Quality and Inspection staff daily, applying a team approach and maintaining open communication.

•Plan, promote, and organize quality and reliability training activities and initiatives.

•Responsible for the effective and efficient planning and scheduling of personnel and equipment to reduce bottlenecks and problems.

•Creates, reviews, edits, and modifies corporate quality manual, work instructions, and procedures.

•Ensures corporate compliance to IS09001 :2015 (AS 9100 Revision D), National Aerospace and Defense Contractors Accreditation Program (Nadcap) and customer standards using internal audits. Identifies non-conforming issues and implements internal corrective actions to ensure compliance.

•Provide customer support and communication for rapid and effective resolutions pertaining to customer quality and nonconforming issues to Pratt & Whitney Aircraft Engines, General Electric Aviation, Rolls Royce, Honda Aero, Unison and other associated customers. Communicates with customers using customer specific directives.

•Collect, analyze, and prepare reports on crucial quality data using continuous improvement techniques such as Six Sigma (CpK), Achieving Competitive Excellence (ACE Supplier Gold), Five Whys, Apollo Root Cause Analysis, DIVE, PDCA, etc. Briefs senior executives on quality trends and solutions. Key player in corporate continuous improvement efforts. Implements error proofing methods.


Resolved major quality escape that impacted the company 2017 sales growth

Developed internal/external PPM measurables and establish goals.

Increased FPY from 68% to 95% in 2018

Zero customer escapes for 2018

Increase Quality Inspection to over 110% efficiency.

REXNORD, Indianapolis, IN 2016-2017

Bearing Division

Quality Manager

As the Quality Manager; I manage internal customer quality relationships, deliver internal quality measures, drive and implement continuous improvement throughout and I am responsible for managing quality related matters in the manufacturing area for the whole plant. I have direct supervision over my staff of twenty-one that includes 3 Quality Engineers, 1 Supervisor, 16 Technicians/Inspectors and 1 Interns and I am responsible to motivate, develop and evaluate my employees including to help manage projects, priorities and resources to meet goals. Lead and champion continuous improvement by engaging with manufacturing operation personnel, utilizing lean manufacturing techniques, Kaizen principles, problem solving, statistical process controls and other quality tools. Drive quality standards throughout organization. Create a culture of quality. Serve as management representative for ISO9001 based quality system; lead role in compliance and continual improvement of systems. Develop and implement quality processes. Serves as liaison between engineering, planning, purchasing and manufacturing. Collect record and analyzes statistical data. Recommend necessary changes in order to maintain quality standards. Audit products and/or processes including suppliers. Lead manufacturing on quality issues to determine root cause. Grow the supplier quality system for domestic and international vendors. Work in concert with Sourcing teams to complete PPAP requirements at the Suppliers. Develop quality requirement process documents to suppliers. Assist in managing supplier certification process. Interface with suppliers on quality problems to help determine root cause. Conduct quality systems audits at supplier sites. Reduce Internal and External PPM, and Scrap. Assist in improving customer satisfaction levels via VOC and data analysis. Lead, coordinate, and participate in Six Sigma and/or Lean activities to drive operational and transactional improvement.


Driven Internal PPM numbers below annual goals for the fiscal year.

Driven External PPM numbers down below annual goal for manufacturing errors for the fiscal year.

Completed multiple ISO9001audits with zero findings.

Lead the Quality Team to zero safety incidents and recordable for the fiscal year.

Lead training efforts for tech positions for our sister plant and Mexico and Texas.

Successfully transferred all Quality Equipment, gages, and software to sister plants in Mexico and Texas

Developed and implemented Government Inspection Process

Developed and implemented International/Export Inspection Process

Successfully Completed BB Housing Modular design project with suppliers for a $612k savings

Launched a new supplier design that created $48k worth of new business from existing customer base.

Implemented process improvements projects with 5 suppliers in 2016 netting an annual savings of $133.5k

Praxair Surface Technologies, Indianapolis, IN 2014-2016


Quality/Product Engineer

Manage all aspects of the Quality and Engineering functions for assigned part numbers and manufacturing processes. Responsible for new product introduction as assigned. Works closely with Plant Manager, Sales, Production Manager, Engineers, Maintenance Manager, Quality Assurance & Technology Director, and HSE Manager to drive Safety, Quality, Delivery, and Cost improvements to satisfy our customers. Work with plant staff to create timelines for growth projects, and ensure milestones are met. Organizes and creates documentation necessary for new applications, including job instructions, job routers, and standard operating procedures. Also responsible for interpretation of customer specification and blueprints associated with new and existing applications.

Ensures successful completion of assigned project phases within the budgeted time and cost constraints.

Design and modify tooling / fixturing for new product introduction and improvement of existing processes.

Utilize skills to program coating equipment for NPI and engineering changes. Review of non-conforming hardware through the MRB process and communications with the customer. Analyze data and lead improvement projects

Prepare appropriate documentation, reports and summaries to communicate project progress or results. Interfaces with internal and external customers/suppliers professionally. Actively participates in project team meetings and project decisions. Lead applications development activities necessary to provide services/products to customers. Provides technical leadership on NPIs. Works with the organization to complete first article inspection and achieve acceptable first pass yield. Reviews customer purchase orders, specification and prints to ensure processing meets all requirements. Identify, prioritize and implement process improvement methods, utilizing Lean principles and interacts with entire supply chain (supplier to customer).


Customer approval to launch coating parts on 5 projects/engine models

Successfully RCCA an issue the plant had been having for years with stains on coated blades for air plane engines

CATERPILLAR, Decatur, IL 2011-2013

Motor Grader Product Group

WW Motor Grader Quality Supervisor 5

Quality Supervisor I independently and with my direct reports and divisional teams to ensure conformity to quality processes. I support quality initiatives to our 4 manufacturing facilities over the world that related to operations, supplier quality and materials. I supervise diverse groups of employees in the 4 facility across multiple employee categories / race / payrolls. Made sure Product conformity within specifications. Established Product defect reporting. Establishing review schedules for product and equipment quality control. Manage shop floor quality controls. Quality initiatives with the Caterpillar Production System. Developed, implemented and monitoring of quality plans to meet standards and certification compliance M12001. Conduct and report internal quality audits. Lead efforts to respond to customer feedback for quality improvements. Acting as a Quality contact for internal and external customers. Work with suppliers to improve the quality of products delivered to the facility. Implement and support Supplier Certification programs both internally and externally. Provide support for corporate quality-related programs. Lead and strengthen work teams relative to efficiency. As the Quality Supervisor is the quality subject matter expert for a facility, communicates and promotes the quality philosophy and provides guidance to various quality areas in the facility. Frequent interfaces and collaborate with the MG leadership team and WW process partners. I work with many disciplines including marketing, engineering, operations, purchasing, and product support.


Improved quality for all Motor Graders for 2MIS to 2 FPU

Implemented new RP to reduce customers from having to change out $5,000 worth of parts due to rust/corrosion

Developed Paint Strategy for M and K Series that’s in production and 120X at prototype level

Increased customer Loyalty and reduced our at risk percentage by 5%

CATERPILLAR, Franklin, IN 2003-2011

Reman Division

Quality Engineer/Packaging Engineer/Warranty Supervisor/Project Leader

Establish and maintain world-class quality requirements and to identify quality risks for new product development program within the Automotive Group. Quality liaison between Marketing, Design, and Manufacturing. This includes, but not limited to, interfacing with engineering, product development personnel, marketing and sales, manufacturing plant quality, manufacturing operations and manufacturing engineering. Support of the Engineer Development Process efforts to sustain TS compliance. Provided support and troubleshooting for assembly and manufacturing process. Analyze quality issues and implement effective solutions. Focused on assembly operations, material flow problems, plant and warehouse layout with line set and work cells, equipment improvement, and time study and ergonomic issues. Work with logistics on packaging issues, setup, and processes, along with bar coding and scanning capabilities. Identification of inefficiencies, bottlenecks and downtime issues. Coordination of Product development activates for continuous quality improvement initiatives. Develop or improvement of quality systems and processes as needed. Perform product/process quality audits of the manufacturing and design facilities of outsource product. Responsible for supporting factory builds in coordination with factory quality group, tracking issues, establishing data collection and reporting methods, and insuring follow up and corrective action where necessary to accomplish the product improvement goals. Developed and implemented a Warranty Procedure to assist the company on reducing warranty cost. Developed a Packaging Procedure and guidelines for the company.

Redesigned packaging material to reduce packaging error, and packaging damage at all levels of customer:

Dealership, consumers, and distribution centers. Point person for all packaging needs and wants for our supply chain management. Developed work instructions for operators to pack parts. Developed packaging poke yokes.

Projects manage new product lines and programs following the APQP guidelines. Responsible for all the warranty material that comes in and troubleshooting the warrant parts out in the field.


Received TS Certification for Two Plants.

Help salvage $1.4 million worth of parts

Improved quality percentage by more than 10%.

Helped develop a Document Control System and a Preventive/Corrective Action System.

Reduce waste in our Packaging Dept saved over 34% in packaging material.

Redesigned our top running containers in 2006 and saved over $90k a year.

Developed an RMA System that saved the company over $100,000 in 2006

Reduced Warranty by $1.6M for 2006 from 2005. A 27% avoidance.

Reduced Warranty by $866K for 2007 from 2006. A 29% avoidance.

Reduced Warranty by $897K for 2008 from 2007. A 45% avoidance.

Reduced our Packaging Error from customers nearly 100%. No packaging errors for 9 months.

Coordinated the move of our 30,000 sq. ft. plant into our new 375,000 sq. ft. plant.

Facilitate all meetings with Customers (Navistar, Blue Diamond, Ford, and UPS) for Engineering, Quality, Reliability, Warranty, and Commercial issues

Developed our Supplier Quality System in 2008

Project Manage 6 Sigma Projects, Salvage, and NPI Projects that have direct impact to the plant and enterprise bottom line.

VALEO ENGINE COOLING, Greensburg, IN 2001-2003

North America Heat Exchange Division

Packaging Engineer

Identify, plan, develop and coordinate related cost reductions. Provided support and troubleshooting for assembly and manufacturing process. Analyze quality issues and implement effective solutions. Focused on assembly operations, material flow problems, plant and warehouse layout with line set and work cells, equipment improvement, and time study and ergonomic issues. Work with logistics on packaging issues, setup, and processes, along with bar coding and scanning capabilities. Identification of inefficiencies, bottlenecks and downtime issues that are leading to design proposal and implementation of solutions. (Chrysler, Mercedes Benz, Honda, BMW, Subaru, Isuzu, GM, Ford, and Mazda) Project manages all related programs to the launch date. Implement manufacturing solutions for new product introduction and represent the manufacturing function on new product development teams. Work on cross-functional teams focused on process improvements. Working with Customers and Suppliers on quality control processes. Work with the Quality Dept. to develop Control Plan, Process Flow Diagrams, and process FMEAs. Perform additional quality/reliability functions such as inspections in house or at the customer’s plant. Also involved with the plants PPAP and APQPs, to get ready for launch of a new product or process. Work with suppliers to create and develop packaging material. Knowledge of drafting programs: Auto Cad, Score, and Pro E.

MRO Buyer

Manage MRO and C Item commodity groups by maintaining cost effective supplier relationships. Demonstrated competency in Purchasing and Material Planning. Identify new suppliers, vendor recognition programs, and contract administration and negotiations. Analyze key metrics of Supplier Performance at predetermined frequency. Provide feedback to customers on suppliers' issues. Identify non-value added activities and initiate a plan to eliminate or decrease the waste. Runs daily Demand Reports, reviews Demands for factual data and processes. Purchase Orders to meet customer needs. Follow up on Open Purchase Orders and expediting as required to meet Customer needs. Works with receiving to solve incoming material problems and over/under shipments. Works with Accounts Payable to resolve Invoicing problems and Contract Pricing. Manage inventory control and accuracy. Manage the cycle count accuracy and implement correct actions for inventor improvements


First year saved Valeo over $700,000 in damaged material for the Service and Aftermarket.

Second year saved Valeo nearly $500,000 in new packaging material for the Service and Aftermarket.

Responsible for developing a plan and presenting to North America General Manager for a Central Distribution Center for Service and Aftermarket for all Valeo Parts

Constructed Warehouse Facility

Developed and Implemented Floor Layout for work cells and machinery

Responsible for Process improvement, inventory control management, Quality, Packaging, and inbound/outbound Transportation

Responsible for all aspects of drawing a team together

Recruiting Operation Supervisors

Staffing Production Workers

Training of all Staff

Saved Valeo over $200,000 by going from a 52% returnable company to a 76% returnable company.

Conduct Kaizens and Kanban training with the plant engineers and suppliers.

Implemented Kaizens and Kanban functions in the plant.

Engineer floor support.

Operator training and development of job instructions.

Help Valeo receive its points in the TS Quality rating.

QS9000, ISO, PQA, SQA, and TS16949 certified auditor.


Fuel Senders and Wiper Module

Packaging Process Engineer

Managed multiple packaging projects across all categories of the Bedford Plant inbound, outbound and internal usage. Interfaced with vendors to identify solutions and set timelines for launch and delivery of project goals. Created and revised on-line packaging specifications for end items parts. Worked with suppliers and MP&L dept. to utilize CMMS packaging screens (DAIA/DBIA/DCIA) to improve quality. Worked toward a returnable packaging program for domestic shipments for current model fuel delivery, washer bottles, and wiper module system. Identify and implement cost reduction ideas on both incoming and outgoing material as well as material handling issues.


Implemented a logistic container return and wash program.

Kept a 100% on customer delivery ratings for the packaging program.


Central Indiana Institute of Packaging Professionals Chapter President, On the job training of 8D, Ergonomics, Theory of Constraints, Effective writing, communication, interpersonal, management, train the trainer, Kaizen, Kanban, Certified Lead Auditor TS16949, ISO9000/14001, and QS, Lead Supplier Quality Auditor, Lead Process Quality Auditor, Green Belt Certified

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