JACK JOHNSTON

** ******** ****** *** ****, Toronto -- 647-***-**** -- ac8uje@r.postjobfree.com

SKILLS AND ATTRIBUTES

● Efficiently able to manage busy switchboards and multiple telephone lines

● Outstanding customer service skills with emphasis on professionalism and efficiency

● Able to professionally promote products and services

● Liaison between private sector, public sector and service agencies with confidence

● Highly organized and able to multi-task

● Proficient in the use of MS Word, Outlook, Excel, PowerPoint, Raisers Edge

● Data Entry Clerk 10,000 keystrokes; typing speed of 55 w.p.m. PROFESSIONAL EXPERIENCE

Temping Assignments May 2018 to Present

Mosaic Corporation

● Customer service, Fundraising administration

● Clerical and call centre roles data entry

● Face To Face Public Relations

Data Entry/Customer Service Clerk (Temp) Jun 2017 – April 2018 Medicare Corporation

● Inputting client information into the data base

● Handling incoming call from existing clients

● Emailing and scheduling customer for demonstrations

● Setting up appointments for sales representatives

● Clerical and administration duties as assigned

Data Entry Clerk/Customer Service Call (Contract) Mar 2017 – May 2017 1-800 Got Junk

● Handling incoming calls from across the country

● Scheduling pick up appointments

● Talking with managers in other cities re pick up problems

● Inputting information into the system multi-tasking

● Handling up to 200 calls daily working on two computer screens

● Using MS Word Outlook, Excel and In-house systems Data Entry Clerk/Customer Service (Temp) Feb 2015 – Feb 2016 LM Staffing Agency

● Responding to emails in a timely manner

● Dedicated team player who thrives on challenge and requires minimal supervision

● Follow-up on outstanding accounts collections

● Greeting and supporting customers either on the phone or in person

● Handling incoming calls, route and taking messages Data Entry and Customer Service (Temp) Aug 2014 –Jan 2015 Bank of Montreal

● Scanned documents and retrieved Information from the database; coordinated and arranged file rooms

● Emptied and sorted banker boxes in accordance with office privacy policies

● Color Coded files and reconciled old files with new ones; completed data entry

● Input information into the database on new files maintaining accurate records Data Entry Clerk/Call Centre Customer Service (Contract)Nov 2013 – Jul 2014 National Home Services

● Input information into the database including; dates, names, addresses

● Created Excel spreadsheets transferring information from hard copy to soft copy

● Handled inbound and outbound customer calls including complaints and concerns with tact and diplomacy resolving matters efficiently

● Collected overdue accounts and verified information of the accounts

● Call Centre proficiency, in handling large call volumes Data Entry Clerk/Customer Service (Contract) Jan 2012 – Oct 2013 Impark Corporation

● Entered information into internal database, scanned documents, provided customer service and supported the mail room delivering mail

● Verified information into the database and used postage meters

● Answered inquiries from customers and clients, handled all cash and debit/credit transactions

● Booked boardrooms, completed daily reports, used Outlook and provided WHMIS training

● Filed documents by color coding and chronological order

● Provided parking information, policies and procedures to customers

● Accurately provided information to customers regarding costs Data Entry/Call Centre Agent (Temp) Aug 2011 - Dec 2012 Royal Bank of Canada

● Input information regarding customers’ Visa accounts and updated personal files

● Transferred data from soft copy to hard copy

● Handled calls from customers verifying their VISA accounts

● Worked in a team environment

Ministry of Government & Consumers Services (contract)

● Entered registration names into database for students and adults taking night courses and going back to summer school

● Handled customer issues in a positive and efficient manner

● Replaced banker boxes with new ones, filed, colour coded and replaced old files with new ones, scanned documents, and processed data into the system using Neo-Post

● Provided assistance in the mailroom with various tasks including; UPS/FedEx, postage machine, weighing letters, distribution of mail and sending letters out by courier EDUCATION

Interior Design Ontario College of Art

Business Diploma Humber College

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