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Identity and Access Management/Entry level Programmer

Location:
Berwyn, IL
Salary:
100,000
Posted:
March 20, 2019

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Resume:

Julio C. Lozano

**** ******** ***. ac8ui1@r.postjobfree.com

Berwyn, IL 60402 https://www.linkedin.com/in/julio-cesar-lozano/

773-***-****

CAREER PROFILE:

Bilingual seasoned security professional having experience in Access Control Management, analytical work and Privacy teams. I have experience with Management/AD Tools, i.e., AD Directory Users and Computers, GPOs, etc. Acted as a Security Architect for executing highly technical, tactical elements of the and overall (CISS) Utility cyber security strategy, eliminating a functional cyber security capability gap while providing pro-active utility-specific cyber security risk management.

EDUCATION:

DeVry University, Bachelors Major- Bachelor of Science in Computer Engineering Technology

INDUSTRY SKILLS:

Languages: C/C++/C#, Java, SQL scripting, SQL, HTML Software : Microsoft Visio, Microsoft Project, MS-DOS, MS Office Suite 2000-2016,VMWare,Kornshell, Microsoft SharePoint,MS PowerShell, Microsoft Active Directory,SQL Plus, MS Visual SourceSafe 6.0, AssurX (17C),Service Now,EPIC,Citrix Operating Systems : Windows Server 2008 & 20112, Windows Vista,Windows Server 2003-2008, Windows 2000, Red Hat Linux, Siebel v 7.5 (CRM), Windows 7,Windows 8 & 10, iOS (latest version), Microsoft Exchange Server, Office 365 DB Environments: Oracle DB, Access DB, DB2, SQL Server Security Software: Imprivata, ProofPoint, TRAP (ProofPoint), Palo Alto Networks

AWARDS: RECOGNITION: Recipient of True Differentiator Award for going above and beyond in helping McDonald’s user community and ultimate resolution of a majority of ticket volume.

2013 – Received True Managed Services Silver pin for consistently resolving many user issues in one day.

RELATED EXPERIENCE:

Community Health System 07/2018 – 1/2019

Lead System Security Architect

Access Control Management, some analytical work- but this is more high-level interactive work with the Epic and Privacy teams.

Handled Access Management tasks when new applications were installed.

Management/AD Tools, i.e., AD Directory Users and Computers, GPOs, etc.

Application Access Management Controls (security configuration parameters, account provisioning, Exchange account Management, DLP rules, LDAP/SAML).

Clinical Application Access Management, i.e., Epic Security Management, PACS.

Researched, analyzed, and confirmed end-user authentication requirements for the purpose of creating, provisioning, maintaining, revoking, and auditing network and application authentication credentials and security profiles.

Provisioned, revoked, and confirmed security access in accordance with defined role-based access rules and definitions.

Coordinated with information owners, system administrators, and business analysts to administer security changes at the appropriate level.

Made recommendations on processes regarding access control, role-based access authorization tables, change control, training requirements, auditing, and monitoring.

Assisted in the coordination of design and maintenance of application security, working across all teams to optimize and manage security solutions.

Researched, analyzed, tested, recommended, prepared, provisioned, revoked, and audited Epic-related security profiles and records, such as user Records (EMP), provider records (SER), User Roles (E2R), Security Classifications (ECL), Menu items (E2U), and Profile (LPR) records, in close collaboration with Epic Integrated Security Team members and information owners.

Managed user import/migration between Epic environments using recommended methods, such as Data Courier and JXPORT.

Developed and details documentation describing authentication system specifications and operating instructions (OI).

Coordinated with appropriate personnel to document and maintain access control procedures for all information systems assigned.

Provided second level Help Desk Support for applications as assigned and coordinates resolutions per Help Desk, downtime and other IT procedures.

Facilitated and managed issues in identity and access management when users were unable to login or were locked out of their respective accounts or when anomalies were encountered.

Worked and assisted in architecting design for Active Directory Automation Project, where script would terminate, create new or update users within the CHS organization.

Worked with Information Security Officer to identify issues when applications couldn’t pass through the company’s firewall and settings had to be reconfigured by the Windows Engineering Team.

Assisted users with outdated Citrix desktop or when the application wasn’t loading for users.

Assisted users experiencing access issues with Citrix.

Used VMWare to remote into user’s workstations.

Exelon Corp., Oakbrook, IL

Lead IT Analyst – Security 06/2016 – 12/2017

Executed highly technical, tactical elements of the Security Architect's and overall (CISS) Utility cyber security strategy, eliminating a functional cyber security capability gap while providing pro-active utility-specific cyber security risk management.

Acted as a liaison to the Security Architect and Infrastructure & Operations and Utility IT teams to effectively communicate and assist in architecting and implementing effective Utility security solutions.

Assisted with vulnerability mitigation, incident remediation, and help manage change requests in support of cyber vulnerability remediation efforts.

Support a web-based application that allows for the storing of device and facility information for the company as a whole.

Worked with ITOC to report outages on servers when deploying releases on as well as off cycle.

Engaged with Legal Department for writing and submitting a corrective action to mitigate any encountered discrepancies during provisioning or revocation of users.

Worked and create all incidents in HP Service Manager for addressing and working numerous incidents involving the AssurX application by users.

Pulled information from AssurX databases using SQL PLUS to analyze user data entry when researching issues or pulling ad-hoc reports on user issues encountered.

LDAP was utilized in alignment to the AssurX application that was supported for user’s respective access.

Assisted users with web issues when users were experiencing problems accessing URL’s or intranet portals.

Also instrumental in the provisioning process of incorporating a test server for the hosting/availability of our AssurX application.

Experienced some exposure to the migration of our servers over to a Linux environment.

User SQL extensively to monitor and audit user’s level of access in AssurX as well as data being entered.

RDI Software\McDonald’s Corporation Oakbrook, IL

POS System Support Analyst 12/2014 – 06/2016

Worked with specific Level 4 team members to help support remote deployments, high-priority issues/defects, and restaurants with unique configurations.

Provided a holistic view of the system from both the customer and technical perspectives to ensure a successful, deploy-able product.

Worked with customers, developers, support analysts, quality analyst, and management.

Provided customer support for RDI LLC's US integrated NewPOS application installed in over 14,000+ US restaurants. NewPOS is the industry-leading, global point-of-sale (POS) software platform, currently deployed in over 34,000 customer locations worldwide.

Worked as part of the US-ASAP Support Team located at McDonald's Corp. Followed a schedule that all members of the team participate in to provide the required 24/7 Support service assistance to any vendor or store in the support of issues escalated to the team.

Worked with numerous incident management tasks in JIRA application as well as providing updates on all incidents/issues.

Managed incident tickets in other ticketing platforms such as Xerox and Service Now, and updated priorities as well as distinguished those that had a business impact which were given top priority.

Pulled trending information via SQL Developer for analysis on user issue or trends in issues from secured McDonald’s databases.

Leveraged TCP/IP protocols to remediate issues when users were trying to access portals or intranet sites.

Identified and mitigated Citrix desktop issues for users in franchises that were trying to access their McDonald’s business applications as well as users within the organization as well.

Used VMWare to remotely log in to franchisee’s POS systems and Back Office to resolve system issues.

True Consulting, LLC. – McDonald’s Corp., 09/2010-12/2014

Senior Systems Analyst

Responsible for providing technical expertise, Level III support and technical leadership for the McDonald’s IS Foundations Team. Responsible for system access administration, design and support of proprietary enterprise class applications for internal/external users.

Documented issues and follow process per standards established by the department.

Responsible for regression testing for upcoming Windows environments, i.e., Win 8.

Utilized of exceptional communication skills (verbal and written).

Executed extensive contact with our client's business partners.

Investigated and troubleshot issues with procedures and software packages.

Performed extensive querying with use of relational databases.

Resolved documented issues involving database manipulation.

Collaborated with team colleague to streamline current metrics collection methods pertaining to daily ticket volume as it pertains to our group and the business as a whole.

Met quarterly to devise new approach of collecting metrics by working on a project that will provide a feed from Peregrine Ticketing system to Rational ClearQuest in order to provide a less discriminating result and more precise count of tickets in our group’s queue and present on a monthly basis.

Assisted users encountering issues with Citrix when working remotely.

Used SQL extensively to troubleshoot application issues and investigate storage of data as it was being entered by users.

Worldcolor Logistics, Inc. 05/2008-08/2010

Supply Chain Strategist

Supported the daily and strategic supply management activities for assigned program(s) in support of cost, quality and delivery goals. Helped define, plan and carry out the tactical and strategic initiatives associated with assigned program(s), including supplier agreements, with particular focus on cost tracking and cost reduction.

Utilized analytical and quantitative methods to understand, predict and enhance supply chain processes.

Responsible for assembling data, analyzing performance, identifying problems and developing recommendations which support logistics and operations.

Participated in weekly meetings with Logistics Management in reviewing recommended forecasts and inventory goals.

Assisted in design of and generate weekly and monthly statistical forecast reports.

Continuously improved forecasting techniques, methods and approaches.

Developed performance measures on forecast accuracy.

Made recommended adjustments to forecast and inventory targets based on changes in demand and spikes/trends in usage.

Assembled and analyze all data pertinent to creating the usage forecast including: vendor

Competition, production lead times, past vendor performance, contract renewal times and all factors which influence material availability.

Assisted in inventory audits and in the disposition of obsolete or surplus materials.

Provided first level support of proprietary transportation applications and report beyond scope issue to developers.



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