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Customer Service Sales

Orlando, FL
March 20, 2019

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Victor Sheriff

**** ********** ** *******, ** ***27 (cell) 407-***-****

Core Competencies:

Interpersonal Communication Dedication to Customer Service Genuine ability to build trust in relationships Ability to relate to all types of individuals

EDUCATION: St. Bonaventure University, St. Bonaventure, NY

Bachelor of Sociology May 2014

Major: Sociology

GPA: 3.25/4.0

Dean’s List numerous semesters

Chi Alpha Epsilon Honor Society, Inductee

EDUCATION: Purdue University Global, Orlando, FL

Masters of Healthcare Administration October 2017

GPA: 3.5


Purdue University Global October 2015-Present

Admissions Advisor

Conducts telephone interviews and continues communications with prospective and current students

Gives counsel and advises to students undergoing to Admissions process and assist in the collection of Admissions documents

Provides timely information about the academic programs, application requirements, and enrollment procedure

Maintains proper communication with other departments such as Admissions, Administrative, Academic and Financial Aid

City College July 2015-October

Admissions Representative

Manage inquiries to achieve prompt contact information and performance activity

Utilize approved recruitment policies/formats

Secure new inquiries and obtain referrals

Schedule and conduct interviews; pursue qualified candidates for enrollment

Conduct all activities in accordance with the highest ethical standards

Consistently conduct follow ups with qualified candidates

Everest University Jul 2014-April 2015

Admissions Representative/Re-Entry Coordinator

Provide prospective students with school and program information

Conducted telephone and face-to-face communications with customers

Conducted inbound and outbound sales

Investigated dozens of accounts for Reentry students’

Advisor and customer service care

Provided Quality Assurance during the student’s enrollment process

United Parcel Service, Orlando, FL June 2014-July 2014

Package Handler

Operate sorting machines and physical moves packages

Assist in quality control and safety procedures

SBU Richter Fitness Center, St. Bonaventure, NY December 2012-May 2014


Manage opening and closing procedures

Oversee daily operations in the absence of Center Director

Assist patrons in the proper use of equipment

SBU Ticket Office, St. Bonaventure, NY December 2013-May 2014

Sales Associate

Entrusted to manage daily financial gains in excess of $2,000

Demonstrate excellent customer service in managing concerns of daily and

Seasonal ticketholders


Volunteer Nemours Children’s Hospital July 2018-Present

Family Resource Center Support

Lead Children in activities with active engagement

Access computers as needed

Abide by established checkout/in procedures for computers

Collaborate with animal assisted services/volunteers

Supervise play activities of patients and siblings

Prepare resource packets, binders and filing

Assist with projects as needed

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