Amity L. Word

**** ****** **** 404-***-****

Smyrna, Georgia 30082 ac8uh6@r.postjobfree.com

SUMMARY Multi-faceted professional with 15 years administrative and some project management experience.

Pro-active team builder who confidently leads by positive example and adheres to the highest

standards of professionalism. Exceptional communication skills. Proficient in Microsoft Word,

Excel, Access, Outlook, PowerPoint, Photoshop, InDesign, Wordpress, GIFTS, type 60 WPM and

Final Cut Pro 3.

EXPERIENCE

Amity Virtual

Virtual Administrative Assistant Atlanta, Georgia

Various Freelance Projects March 2018 to Present

Manages and develops health and fitness programs in corporations and multi-family residences.

Oversees and trains staff members

Manages the day-to-day operations of the business and orders equipment.

Ensures that project/department milestones/goals are met and adhering to approved budgets.

Revere Sales and Training.

Activate leads

Social Media Marketing

Report activity and results on a weekly basis

Connecting with guests and members

Helping residents and employees reach and exceed their fitness goals

Providing a professional, effective, and fun class experience

Pursuing high class attendance

Help to retain current residents and employees

Generating outside leads

Converting leads into appointments

Converting appointments into contracts

Performing efficient sales presentations

Meet potential clients and attend networking events and meetings

Follow up and confirm all scheduled appointments.

Track and follow-up with all potential leads.

Make daily telephone calls to all leads and new members.

DOOR KRAFT Atlanta, Georgia

Virtual Administrative Assistant April 2017 to March 2018

Assisted the CEO with various tasks and organized data files

Efficiently managed social media

Successfully created email marketing campaigns

Set up Google business listing

Content writing for website and social media

Collaborated with other departments and coordinated projects with vendors, bloggers, and web designers

Managed Digital Marketing Campaigns

Designed Promotional Materials (e-newsletters, Invitations, social media posts, ads)

Assisted in Marketing Strategy development

Set up appointments and corresponded to client inquiries

Managed calendars and special events

Researched business resources

THE NORBU AGENCY Atlanta, Georgia

Franchise Project Coordinator April 2017 to September 2017

Coordinated the overall set up of new franchise locations

Managed Marketing and Branding collateral

Ordered products in a timely manner

Assisted in marketing and branding of each Franchise entity

Involved in the marketing and promotion of the new Franchises

Educated clients regarding the Franchise setup process.

Maximized overall customer satisfaction

Foster working relationships with all partners, both internal and external

Collaborated with vendors and internal operations and the staff

Served as the onsite representative in weekly meetings

Ensure efficient and effective coordination of social media and email marketing

Assist in monitoring and follow up on completion of special projects, updates, maintenance requests, and other miscellaneous items as needed.

Act as main point of contact for all lead generation vendors and advertising partners.

May utilize and review multiple reports, assessments and evaluations to ensure productivity, compliance, customer satisfaction and operational efficiency.

Support recommendations on opportunities to improve or increase the efficiency of order placement.

Reporting call system data and data collection of various advertising mediums.

Update the websites and make sure our online directories are accurate

GEORGIA GREEN ENERGY SERVICES Atlanta, Georgia

Project Coordinator (Contract) January 2017 to March 2017

Manage multi unit, national installation projects for the Insurance, finance, retail, technology industries that include: structured cable, AV, security, wireless and other low voltage.

Implemented the full lifecycle of the project including final docs to the customer and act as the primary point of contact for the customer, contractors, subcontractors and other installation companies.

Provided exceptional customer service

Order, Manage and coordinate manpower and materials for delivery to site

Schedule installations

Create close out docs: cable test reports, photos, as built floor plans etc.

Manage deliverables

Book hotels

Participate in customer status calls, provide detailed project status and promote

additional services

TELAID Atlanta, Georgia

Project Coordinator November 2014 to June 2016

Provided critical project support to Telaid Program Manager

Monitored CRM queues to ensure case status is updated on a timely basis

Interfaced with clients, vendors, subcontractors and multiple internal departments

Successfully tracked the progress/status of assigned projects and provided reports

Verified ETA and schedule updates with technician crews as directed by PM

Contacted other vendors to place orders and/or follow-up

Effectively created cases, work orders, and purchase orders

Work collaboratively with Accounting to review, approve, and process vendor invoices

Created purchase orders and SOWs

FREELANCE ASSIGNMENTS Atlanta, Georgia

Executive Marketing Assistant/Office Manager December 2013 to October 2014

Provided high level administrative support to the Marketing Director and Chief IT Officer

Supported the Sales Rep by conducting appointments and client consultations

Implemented marketing, advertising and email campaigns that supported marketing strategies

Created events using XRM and developed surveys for our audience

Prepared marketing reports by collecting, analyzing, and formatting marketing communications channel data by creating spreadsheets

Effectively analyzed and updated client databases and contacted prospective clients

Maintained B2B confidence and confidentiality

Consolidated project tracking measurements

Prepared minutes and used WebEx for IT staff meetings

Collaborated with business development manager of Atlanta facility

STERLING INFOSYSTEMS (Contract) Atlanta, Georgia

Office Manager/Executive Assistant August 2013 to October 2013

Provided exceptional support to the Chief IT Officer

Coordinated domestic and international travel arrangements

Prioritized and maintained heavy calendar management

Prepared minutes and used WebEx for IT staff meetings

Collaborated with business development manager of Atlanta facility

Managed and maintained several executives’ schedules

Prepared invoices, financial reports, memos, letters, financial statements and filed documents

Assisted in procurement process for all Sterling purchases and equipment orders

Prepared correspondence to inquiries

IB PROJECTS Atlanta, Georgia

Executive Assistant January 2009 to July 2013

Supported the President, Vice President, and managers

Provided administrative and tech support for a team of 60 members

Performed general human resource and payroll processes using Timeclock Manager

Successfully coordinated events and meeting logistics through successful project management

Assisted with database management, market research, and site selection

Created innovative employee and facility improvement plans

Demonstrated expertise in public relations and communications

Created and Improved policies for the use of facilities and client invoicing

Evaluated revenue enhancement and expansion opportunities

Processing check requests and declined proposals in GIFTS

Managed grant proposals

Maintained effective business relationships and favorable contacts with current and

potential clients

Created, edited, and produced marketing materials and utilized all internal resources (print vehicle, email marketing, promotions, partnerships, graphic design)

DANCE DEPOT 5, LLC Newnan, Georgia

Project Coordinator June 2003 to December 2008

Effectively hired, trained, managed volunteers and new talent

Prioritized multiple tasks and production projects on time and within budget

Coordinated domestic and International travel for the President

Served as primary point of contact for individual and corporate sponsors

Spearheaded the development of programs and the operations budget

Created websites, communicated artistic vision to the community; provided sales and

marketing solutions, designed and updated the newsletters and all promotional materials

Developed and implemented marketing and branding strategies

PHOENIX MEDIAS, INC. Atlanta, Georgia

Office Manager/Creative Director May 2002 to May 2003

Designed and created multimedia projects from start to completion.

Performed as a Graphic designer for Real Estate advertisements and inserted listings in MLS

Developed concepts, storyboards, and provided voiceovers.

Effectively promoted the organization

Developed marketing & advertising themes working as a team with other departments

Worked as a videographer and video editor

COMPUTER SKILLS Proficient in Microsoft Word, Excel, Access, Outlook, PowerPoint, Sharepoint, Sage Accpac ERP/CRM, Graphic Design Certificate (Photoshop, InDesign), Salesforce, google analytics, Social Media Marketing Certificate, GIFTS, Raiser’s Edge, Wordpress, HTML, Final Cut Pro 3 video editing, and type 60 WPM. Experience with Constant Contact, Godaddy/mailchimp email marketing, and survey monkey.

PROGRAM Sponsorship programs and Burn While You Learn obesity prevention program, copyright 2005.

DEVELOPMENT

EDUCATION KENNESAW STATE UNIVERSITY Kennesaw, Georgia

Social Media Marketing and Graphic Design Certificate 2014

UNIVERSITY OF GEORGIA Atlanta, Georgia

Meeting and Event Management Certificate 2014

AMERICAN INTERCONTINENTAL UNIVERSITY Atlanta, Georgia

Media Production 2001

STATE UNIVERSITY OF WEST GEORGIA Carrollton, Georgia

Bachelor Degree in Mass Communications 2001

LICENSES Life & Health Licensed Sales Agent

REFERENCES AVAILABLE UPON REQUEST

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