Administrative Assistant Customer Service

Jayme Hamilton

Mobile 972-***-****, The Woodlands, TX 77380

Email: ********.*****@*****.***

Linked In: https://www.linkedin.com/pub/jayme-hamilton/2/a66/80 Key Competencies

Leading Teams, Customer Service, Sales, Team Training & Mentoring, Service Request Systems, Technical Documentation, Contact Center Telephony, Certified Six Sigma Specialist, Data Analytics, Achievement-driven team player with strong background in customer service and communications with a extensive history of building relationships in all levels of an organization Experience:

Paragon Offshore Services LLC, Houston TX 2014-2018 Administrative Assistant to Vice President of Engineering & Department (12/2015-05/2018)

Support, Set up and/or maintain organization of paper & electronic network filing systems for drawings, records, documents registers, engineering dept & rig correspondence.

Update rig specification data.

Clerical support to Compliance Dept. in maintaining Rig Operation Manual & Certificate Electronic Files.

Internal customer service requests for information from project offices, rigs and vendors.

Provide Support to Engineering department Engineers & Staff

Morale Committee Member assigned by Vice Presidents: organized & implemented events for Houston based employees

Document Control; IADC Specification Analysis (09/2014-12/2015)

Incorporation & remediation of specifications for company MODU fleet of 43 Units

Review & categorization of fleet wide operation manuals for class society certification & stability characteristics reports.

Consolidated disputed line item charges for legal finance department action with vendors.

Manage transmittal of information by receiving, logging, tracking, filing, monitoring and reporting Company, contractor and supplier drawings and Liaise with contractors, suppliers and internal personnel, to ensure that documentation complies with company procedures, metadata requirements, and transfer.

Liaison to contractors, suppliers and internal personnel, to ensure that documentation complies with company procedures, metadata requirements, and transfer. Including responding to internal and external drawing and document requests.

Raytheon - Finance Shared Services Greenville TX 2008-2013 Administrative Assistant; HR/PR Contact Center (02/2009-06/2013)

Compiled intricate work flow reports in support of 6 Division managers to include daily statistics of 120 employees.

Track, process and manage weekly, monthly and yearly statistical trends for 70,000+ employees.

Responsible for incoming electronic forms and images and archiving into workflow.

Instrumental in implementing new electronic image storage in SAP.

Tested new system implementations and upgrades and assisted with training documentation.

Assisted manager with daily support for call center employees. Administrative Assistant/Receptionist; Payroll/Benefits Call Center (08/2008-02/2009)

Received inbound calls from internal customers for various financial departments.

Interacted with employees to resolve benefit issues, phone & IT issues.

Compiled intricate work flow reports to managers to include daily stats of 30-35. HD Financial Services, Plano TX 2005-2008

Retention Representative (09/2007-06/2008)

Received inbound calls inquiring about refinancing existing HD loan.

Analyzed current account & data sources to determine “best course of action” to meet customers’ needs.

Presented appropriate and accurate refinance offers to customers.

Created customer contract and legal documents for overnight delivery to customer. Customer Service Supervisor (06/2005-09/2007)

Answered customer, dealer and associate calls relating to payment, payoff & account maintenance.

Research Customer Service inquiries & problems.

Maintained a current awareness, understanding & compliance of appropriate banking laws, regulations, internal policies & procedures.

Handled irate customer and dealer calls with complicated research involved.

Conducted new hire & follow up training for new associates. Keller Williams Dallas TX 2004-2005

Residential Realtor

References:Letters from Previous Vice President & Directors Upon Request COMPUTER SKILLS & CERTIFICATIONS: Microsoft Office (Word, Excel, PowerPoint, Outlook), SAP Database, SQL Database Reports, Crystal Reports, Lotus Notes, CISCO CCX, iSupport, Dolphin Image Storage, Telstrat Engage, PeopleSoft

EDUCATION: Brooks College, Long Beach, CA-Course of Study; Interior Design and Space Planning OTHER: Own/Operator of Home design and décor consulting business 2002-2004, Owner of “online” Etsy Home décor retail business 2014-2015, Freelance Home Stager. 2

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