Ph: 984-***-**** Email: ac8udk@r.postjobfree.com Location: Hyderabad

S. CHANDRASHEKARA REDDY

Summary: An IT professional with 13 years experience. Played various roles such as Technical Writer, Technical Content Writer and SEO Copy Writer. As a Team Leader, led, guided, and mentored junior writers. Worked in various companies such as Polaris FT and for Fortune500 companies namely Verizon, Schneider Electricals and Royal Bank of Canada, and Indian IT giants like Wipro.

Achievements

Strengths

Helped companies reduce their investment on Customer Support Team by providing the clients with effective User Manuals and Trouble Shooting Guides

Saved the time and efforts of Customer Support Team by reducing number of P3 issues

Helped clients operate applications in hassle-free manner

Increased Search Engine Rank and Web Traffic of the websites of the clients by enhancing the SEO Compatibility

Generated Business Leads by designing and implementing effective Content Marketing Strategy

Helped Marketing Team to promote EDVIE, an e-learning portal, by preparing Press Releases &Promotional Literature

Helped project teams make timely deliverables by playing temporary roles such as Agile Scrum Master and User Experience (UX) Tester when resources are scarce

Hands on experience on the following:

Verticals: Insurance, Telecom, Mobile Apps, E-learning, SEO, Digital Marketing

Project methodologies: Agile, V-model, and Waterfall

ISO 9001:2008 & CMMI-Level3 documentation

Formatting & proof-reading: Technical and functional documents (FRDs, Installation and Deployment Guides)

Capture and publication of Minutes of Meeting (MoMs) of Daily Scrum Calls

SEO activities: Link Building, directory submission, & Blogging

Offshore work experience: Worked in Dubai as the part of a contract assignment

Preparation of the following:

Templates, Checklists, PPTs, Flow Charts

Case Studies, Proposal Letters for prospective clients

White Papers & Research Papers

Content as per SEO instructions

Technical Profile

Office Suite

MS Office(Excel, Power Point, Paint, Word98/2003/2007/2010/2016)

Operating systems

MS Dos, Windows 95/98/2000/ XP /XPProfessional/7/8/10

Languages

HTML, XML, C, C++, SAP (ABAP)

RDBMS

Oracle

Technical Writing Tools

Content Writing Tools

Authoring

RoboHelp, FrameMaker, MS Word, OpenOfficeOrg, Google Docs

Content Management

System (CMS)

Wordpress

Image Editing

Snagit, MSPaint

Editing

Hemingway Editor, Grammarly

Presentation

MS PowerPoint, Google Slides

Plagiarism Check

Copyscape, DupeCop

Project Management

Trello, Basecamp, JIRA, gSpreadsheet

Readability Analysis

Text Alyser

Doc Management

Confluence

Keyword Tools

Volume & Density Checkers

Other Tools

Adobe Acrobat Pro

SEO Tools

Google Analytics, Alexa

Work Profile

Company

Role

Duration

Company Info

Innovatia Inc. (Worked for Schneider Electrics)

Sr. Technical Writer

May-Aug,2018

Canada based IT service management company

EnlumeTechnologies

Sr. Technical Writer

Jan,2017-Apr,2018

Hyderabad based startups

PolarisFT (Demerged as Intellect Design Arena)

Consultant (Technical Writer)

Oct,2012-Jan,2017

CMMI-Level5.3, 12th largest Indian IT firm in 2014

Infinite Computer Solutions (India) Pvt.Ltd. (Worked for Verizon)

Sr. Technical Writer

June,2011-Oct,2012

CMMI-Level5

SP Soft Pvt. Ltd., (Worked for Wipro)

Technical Content Writer

Dec,2009-May,2011

CMMI-Level3

OMS3 Pvt. Ltd.

Content Writer

Apr,2006-Dec,2009

Australian MNC

Contract Jobs

Company

Role

Duration

Company Info

ParamInfo Company LLC

Sr. Technical Writer

Nov,2018-Jan,2019

(2 months contract)

Dubai based Indian IT firm

Prepared User Manuals & promotional content for the company’s products namely piHAPPINESS and piLOBI.

Work Summary

Innovatia Inc.

Participated in the pre-conversion process of FrameMaker files supposed to be sent for DITA conversion

Enlume Technologies

Designed and implemented Content Marketing Strategy

Analyzed Competitors’ Sites

Prepared the following:

oWhite Papers, Research Papers & Blogs on given technical topics

oPress Releases & Promotional Literature to promote EDVIE, an e-learning portal

Polaris FT

Prepared the User Manuals for the following:

oCompany products: Underwriting Workstation, Product Configurator, Intellect Claims & Financial Needs Analysis

oProjects of globally reputed clients: Royal Bank of Canada, NMI Holdings, Nationwide and SJP

Agile Scrum Master: Updated the status of User Stories in JIRA on timely basis

UX Tester: Ensured the adherence of UI with Story Board

Captured and published Minutes of Meeting (MoMs) of Daily Scrum Calls

Infinite Computer Solutions (India) Pvt. Ltd.

Prepared User Manuals for different modules of Verizon’s GPT (Global Planning Tool) project

SP Soft Pvt. Ltd

Worked on the following:

oISO9001:2008 & CMMI-Level3 documentation

oWipro’s HIS (Health Insurance System): Proof-reading and formatting of the project documents

oWirpo’s Mission10X: An initiative to upgrade teaching standards in engineering colleges – Proof-read their training CD

oEditing: ‘Famous Personalities’, a CD containing 2,000+ bio-graphical articles of famous personalities from different spheres of the world

Prepared the following:

oUser Manual for Campus Tester, a recruitment assistance tool designed by the company

o ‘Programming Standard Guidelines’ for HTML and CSS

Content for websites designed by the company

OMS3 PVT. LTD

Prepared Articles as per SEO instructions: : Insertion of Keywords, maintenance of KW density, and avoidance of KW spam & plagiarism

Participated in SEO activities

Led, guided, and mentored a team of Junior Writers

Academic Profile

Course

College

University

Duration

Master of Technology (M.Tech.)

Keshav Memorial Institute of Technology

JNTU-Hyderabad

2012-14

Master of Computer Applications (M.C.A)

Acme College

SK University

2001-04

Bachelor of Commerce (B.Com)

Badruka College

Osmania Univeristy

1998-2001

Certifications

Certificate/Course

Institute

Year

Cyber Security Awareness

BeauceronSecurity, automated cyber security firm, New Brunswick, Canada

2018

Basics In Insurance

Nalanda In-house University,Polaris FT, Chennai

2012

SAP-ABAP

Software Technical Solutions (STS), Himayathnagar, Hyderabad

2006

Lower Degree in Typing

The A.P. Board of Technical Education& Training, Hyderabad

1997

Part Time Experiences

Part Time Writer

Offered part-time content writing services for companies such as CAT Academy & Zeal Ventures.

English Trainer

Conducted Spoken English classes for non-English medium students

App Developer

Designed & developed Re-writer (as a part of M.Tech. project) with modules namely Spinner, Nano Writer, Simplifier, US-Eng Converter & UK-Eng Converter. Engineering Paradigms Implemented: Replacement of Text & Reverse Engineering

Areas of Interest: Exploring of new branches of writing such as UX Writing, Augmented Writing, Automated Writing, and Collaborative Writing.

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