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Customer Service Office

Location:
Fereej Ibn Dirhem, Qatar
Salary:
3500
Posted:
March 20, 2019

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Resume:

PERSONAL INFORMATION

Name: Mary Waithira Gatero

Date of birth: 12 may 1982

Passport no.: Ak0253400

Nationality: Kenyan

Gender: Female

Marital status: Single

Address: Al Gharafa sreet, Building N0. 44

Mobile No: +974********

Email: ac8ucp@r.postjobfree.com

Availability: Upon Request

Personal Profile

I am a proactive person who likes to ensure that I learn as much as I can about the work that is expected of me to ensure that I am organized and efficient in my work. I have a good solid background in customer services and enjoy providing help and support to people

I am self-motivated, work well under pressure and am diligent in my work. I like to ensure that I do not leave any work undone and that I complete the tasks I set for that day. I am an excellent communicator and feel able to talk to most people comfortably.

Career Objectives

To contribute significantly to the growth of a forward thinking organisation by blending the ingredients of knowledge, skill, hard work and dedication in an environment where creativity is encouraged and hard work appreciated.

Management Skills

Effective communication skills

Demonstrates effective time management and priority-setting skills

Good relations with other departments

Ability to work with different personalities and in a multi-cultural environment.

Ability to work with minimum supervision and also within a team environment with both line and staff personnel. A proven ability to work under pressure.

Communication & Personal Skills

Consistently maintains a positive attitude and enjoy helping people. Accustomed to working in fast paced environments with the ability to think quickly and successfully handle different correspondence.

Articulate and very effective in working with people of different backgrounds and character

and detail-oriented; capability to understand procedures and logistics

A patient listener who fully focuses on the speakers and understands a variety of accents

Cooperatively work with others to produce and deliver required work

WORK EXPERIENCE

Blue Springs Hotel, Nairobi, Kenya

RECEPTIONIST Jan 2012 to June 2013

Working within a reception environment providing a telephone answering, admin and reception service as well as organizing the post, welcoming visitors and providing hospitality towards guests and clients.

Duties

Receiving all incoming calls and ensuring their distribution to the relevant employee

Welcoming visitors to the office and making sure they were comfortable and looked after

Dealing with all enquiries and resolving any problems over the phone or in person

Organising the hospitality requirements for management meetings and presentations

Maintaining the high presentation standard of the reception area

KEY SKILLS AND COMPETENCIES

. Excellent telephone manner

. Can offer a warm & friendly greeting to visitor

. Smart, presentable appearance

. Ensuring a efficient running and operation of the Reception Desk

. Good organization skills

. Self-motivated, proactive & hardworking

. Ability to listen and anticipate

. Fully aware of all Health & safety legislation relating to office work

WORK EXPERIENCE

EUROPEAN GUARDING & SECURITY SERVICES

POST: LADY GUARD

DATE: 30th JULY 2016 TO DATE

Responsibilities;

Responsible for providing a professional, efficient, and approachable security service with associated switchboard and reception duties. Also in charge of carrying out internal and external patrols, dealing with all lost and found property.

Patrolled the designated premises and other adjacent areas.

Performed regular safety inspection to ward of any security threats on time.

ID cards checking of all the personnel entering the building.

EDUCATION BACKGROUND

JAN 1992-DEC 1999 : MWIRUTI PRIMARY SCHOOL

: KCPE CERTIFICATE

FEB 2000-DEC 2004 : BAHATI GIRLS

: KCSE CERTIFICATE

JAN 2013-DEC 2013 : VIEW POINT COMPUTER COLLEGE

REFEREE

To be provided upon request



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