LAURIE CROWLEY

312-***-****

ac8uar@r.postjobfree.com

SALES AND SERVICES, ADMINISTRATIVE / OFFICE SERVICES, CUSTOMER SERVICE, DATA ENTRY, TRANSCRIPTIONIST, PROJECT MANAGEMENT, RECEPTIONIST, CASHIER

SUMMARY OF QUALIFICATIONS:

COMMUNICATION AND INTERPERSONAL:

Enthusiastic, reliable, honest, and punctual

Meticulous with exceptional attention to detail and quality

Self-motivated, excellent written and verbal communication skills, outstanding prioritizing, organizational, and time-management skills

Strive on multi-tasking and meeting deadlines

Strong sense of professionalism

Desire to use my high level of work ethics, communications, technical, teamwork, leadership, and creative skills

COMPUTER AND TECHNICAL:

Type 50+ WPM, transcribing

10-key data entry

Proficient with Microsoft Word, Excel, PowerPoint, Outlook, Access; basic Publisher, Constant Contact, press release preparation, and blogging skills

Printers, copier, scanner, website, and other electronic media

ADMINISTATIVE / PROJECT MANAGEMENT / BANQUET SALES:

20 years experience in administrative / office services, operations, consumer goods (Quaker Oats), project management, data entry, and customer service

NIAFG Convention Project Manager: 2023 International Bid Proposal preparation: 2017

NIAFG Convention Project Manager: 2001, 2003, and 2009

- research and select venue - negotiate contracts - select vendors, menu, and speakers

- on-site event manager - develop program and budget

NIAFG Fund-raising Project Manager: 2001, 2003, and 2009

NIAFG Convention Liaison: 2006-2008

Retreat Project Manager and treasurer: 2003-2018

Social Events Coordinator at DuPage Center for Spiritual Living: 2011

W.I.N.G.S. Special Events Volunteer: 2011-2018

WORK EXPERIENCE:

Receptionist / Operations assistant: Ace Relocation – Bartlett, IL

06/2017-09/2018

Greet visitors, answer and route incoming calls in a professional and courtesy manner

Payroll invoicing preparation for truck drivers

Assemble very specific, detailed, and customized move packets

Communicate ETA of crew to customers

Data entry of dish machine orders; schedule XPO pick up for orders; scan BOL’s and e-mail to customer

Maintain inventory of dish machines in Excel spreadsheet

Caregiver: Visiting Angels – South Elgin, IL (part time)

10/2016-06/2017

Assist clients with daily living tasks

Banquet Sales Coordinator: Mount Prospect Park District / Friendship Park Conservatory – Des Plaines, IL

09/2015-11/2015

Maintain contracts, book venue space, provide bar service, order supplies,

recommend caterers, coordinate audiovisual equipment, and ensure the

appropriate environment to meet the expectations of the patron

Attend and oversee rental events and respond to situations as they arise

Maintain records for all events and activities and their status

Maintain facility and event calendar

Maintain event finances, including check requests, invoicing, and reports

Schedule showings, tours, and event planning with potential clients

Diagram room set up; inspect room set up

Prepare and modify event contracts as requested

Manage and organize events to meet the financial goals of the department

Receptionist / HR Assistant / Volunteer Program Coordinator Intern: Forest Preserve District of Kane County – Geneva, IL (seasonal)

03/2015-08/2015

Event planning for District events:

- Earth Day; National Public Lands Day; Harvest of the Acorn Moon;

Maple Sugaring Fest; Volunteer Appreciation Banquet; Kane County

Fair

Maintain event registration and volunteer database in Access, which supports 600 volunteers

Prepare and send e-mails for open volunteer positions and events

Send monthly announcements to volunteers and the public of restoration

workdays

Maintain monthly nature center host and nature programs volunteer schedule

Monitor and respond to the volunteer email account

Attend involvement/volunteer recruitment fairs

Coordinate and facilitate volunteer orientation sessions

Provide administrative support for a variety of Human Resources functions

Microsoft Word, Excel, PowerPoint, Publisher, Outlook, Internet research, press releases, and data entry

Greet guests and answer and route incoming calls in a professional and courtesy manner

Certified Ophthalmic Technician: Koziol-Thoms Eye Associates – Arlington Heights, IL

06/2012-08/2014

Perform preliminary patient’s testing for physician; data entry into EMR

Surgery Scheduling Coordinator: Suburban Associates in Ophthalmology – Arlington Heights, IL

11/2005-04/2011

Schedule patient’s surgery, any additional pre-op appointments, and post-op appointments

Schedule surgery with hospital and surgery centers, and fax test results and medical clearance

Counseling with each patient to review instructions for pre-op testing and eyes drops required

On a regular basis, communicate with patients and their primary care physician regarding the status of pre-op testing results and medical clearance

Obtain pre-certifications and referrals

VOLUNTEER EXPERIENCE:

Group Records Coordinator: NIAFG (elected 3-year position) – IL

01/2014-12/2017

Manage and keep confidential information and files in database for 400+ groups

Data entry of group changes

On a regular basis, communicate with group contacts to obtain pertinent group information

Compose written correspondences to group contacts

Reconcile errors on “bounced e-mail” and “no mail status” reports generated from database

Maintain Excel spreadsheet for newsletter subscribers

Send newsletter mailing labels to the printer each month via Mail Merge

Prepare Northern Illinois group meeting directory files via Mail Merge; send files to printer

Compose an article for monthly newsletter

Attend monthly business meetings

EDUCATION:

College of DuPage-Glen Ellyn, IL: Degree-2016: AAS: Event / Meeting Planning

Triton College-River Grove, IL: Degree-1996: AAS: Ophthalmic Technician Program

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