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Executive Assistant Sales

Seattle, Washington, United States
March 20, 2019

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Mobile -425-***-****


Accomplished Executive Assistant with 5+ years of high-level support to mid and senior level business administration. I’ve had a successful broad-based career defining and guiding the implementation of industry best practices, standards, processes, and tools to strengthen organizations and drive competitive growth. Proven ability to navigate complex situations while prudently mitigating risks, identifying value creation, and building strategic and diverse partnerships with a trustworthy, genuine, respectful attitude.


Excellent written & verbal Exceptional Interpersonal Skills

Detail Oriented Project/Program Management

Vendor/Customer Relations Regulatory/Policy Adherence

Advanced MS Office Suites Goal Tracking

Executive Assistant Report and Document Creation

Travel & Expense Management Process Improvement Strategies

Business Analysis Time Management

Budget Administration Creative Problem Solver

Professional Experience


Unanticipated Problems Specialist I / Operations Business Analyst 10/2013 to Present

Strong analytical and detail-oriented aptitude; a high degree of accuracy is required to perform in this highly-regulated industry.

Determine appropriate response to the Unanticipated Problem regulatory submissions.

Participate in Kaizen events for inter-departmental process improvement strategies and quality improvements.

Revised training materials and reduced new hire training time from 9 weeks down to 5 weeks.

Decreased queue volume from 800 to zero.

Gather information from Principal Investigator, Sponsor contacts, CRO, SMO.

Prepare documentation for external client audits in accordance with company policy and regulatory requirements.

Prioritize assigned workload to meet turnaround time requirements and communicate with internal and external clients to obtain information or clarify requests.

Provide input for modifying, updating, or developing procedures.

Support Board members and clients preparing documents for review in accordance with company policies and regulatory requirements.

Collect, review, analyze and process protocol documents.

Manage client submission process from start to finish.


Program Manager 12/2012 to 07/2013

Develop and implement Unified Access Road Show training event for Cisco Account Managers, Partners, and Customers located in 26 cities throughout the United States, Latin America, and Canada delivering training and demand generation that increased sales by an average of 42%.

Coordinate with cross functional teams including marketing, high-level executives, sales, partners, and external companies to define and manage scope, time lines, deliverables, action items, milestones, risks, and strategies for programs in various market segments.

Update training content, organized logistics, coordinated train-the-trainer event, recruited and scheduled subject matter experts, and keynote speakers.

Develop and implemented key performance indicators, tracked attendance, and evaluations to support analysis.

Prepare and present weekly performance metrics with decision makers at all levels.

Operations Director Assistant (ODA) / Field Sales Administrator (FSA) 05/2011 to 10/2012

Administrative support for PNW Enterprise Director of Operations, 3 Regional Sales Managers, Enterprise Account Managers, Channel Account Managers, and Sales Engineers supporting domestic and global enterprise markets with annual sales of $270 M.

Coordinate executive level meetings, calendar management, maintained departmental shared websites, performed high-level customer support, human resources, presentation preparation, goal process initiation, and event planning.

Experience with enterprise sales tools; such as, Business Objects, My Business Reports and other proprietary CRM Software.

Administrative team lead and point of contact for finance, marketing, business operations, and sales engineering.

Travel Arrangements and Expense Report preparation.

Field Sales Administrator (FSA) 03/2007 to 06/2009

Provide administrative support to two Regional Sales Managers, 35 Account Managers, and Sales Engineers who obtained annual sales of 145M.

Perform business and financial analysis, complex reporting, presentation preparation, customer support, human resources, equipment programs, meetings and event planning.

Head team lead and point of contact for the finance, marketing, business operations, and sales engineering.

Experience with enterprise sales tools; such as, Business Objects, My Business Reports and other proprietary CRM Software.


Operations Manager 06/2009 to 05/2011

Perform management and administrative roles for start-up sustainable manufacturing company, which include business plan development, capital budget management, human resources, negotiations, procurement, facilities management, analysis, report preparation, marketing, presentation preparation, and customer support.

Create sustainable community project proposals, successful business plan execution, and implemented marketing strategies, policies and procedures.

Responsible for research, design, and development of composite greenhouses, mobile gardens, temporary shelters, sustainable city implementation, and other products conducive to sustainable living.

Employee relations, supervision, education and training, payroll, and benefits.


Office and Logistics Manager 09/2002 to 10/2006

Office management, operations, human resource management, payroll, procurement, contracts, and logistics for the largest hobby game convention and event organizer in the US.

Key liaison with Convention and Visitor Bureaus, Exhibitors Vendors, as well as city housing bureaus, hotels and restaurants.

Enhance standards of operation, which improved and expanded revenue streams through negotiations of hotel rebate revenue obtaining a 63% increase in revenue per show representing over $750K.

Tour prospective host cities, hotels, and event venues negotiating a $1M in savings for a 5-year contract.


11/1995 to 09/2002

Corporate Travel/Relocation Manager 2000-2002

Establish corporate travel department while continuing to be heavily involve in Human Resource strategic planning and execution. Develop RFP process for travel agency selection process; manage 3 on-site travel agents. Initiate and create policies and procedures, as well as research and select the online travel booking tool.

Provide expertise to Convention & Event Management Team from 2000 through 2002 by co-developing and managing the online housing registration system for conventions, including Gen Con and Star Wars Celebration II™.

Negotiate contracts with airlines, relocation companies, rental car agencies, hotels, and vendors. Implement and manage the company-wide American Express corporate card, and Travelers Check Program.

Engage in planning and implementing staff transition and integration due to Hasbro purchase; as well as downsizing process.

Managed a $3M budget.

Human Resources Assistant 1998-2002

Human Resource Strategic Leadership Team Member charged with planning and launching policies and procedures. Handle corporate communications, employee relations, benefits administration, interviewing, employee orientation, training, and workforce planning functions. Lead grant committee meetings in connection with a $2M giving program. Process approval of grant applications and sponsorship submissions.

Brand Team Administrative Assistant 1996-1998

Provide a high-level of support to Vice President and 16 staff members, including Brand Managers, Marketing, PR, R&D, Production and Graphic Designers.


University of Phoenix

Business Management, Sustainable Enterprise Management

Highline Community College

Business Administration

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