Phlebotomist
Resume:
Latavia Henderson
Louisville Ky. 40215
ac8u9t@r.postjobfree.com
LATAVIA HENDERSON
OBJECTIVE To obtain a full time position utilizing my experience and education. SKILLS & ABILITIES Excellent math, oral and written communication skills; Problem solving and leadership abilities; Ability to manage time and meet targets.
EXPERIENCE U OF L PHYSICIANS
PHLEBOTOMIST
JUNE 2018 – PRESENT
Collect blood samples by bedside by venipuncture; Collect blood gases by arterial sticks; Maintains quality results by following department procedures and testing schedules; recording results in the quality-control log; identifying and reporting needed changes; Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations; notifying supervisor of unresolved orders.
AMERICAN RED CROSS
MOBILE TEAM PHLEBOTOMIST/DRIVER
JANUARY 2018 – JUNE, 2018
Works all aspects of blood drives; Transporting and setting up blood collection equipment at worksites to draw blood from donors; Maintains quality results by following department procedures and testing schedules; recording results in the quality-control log; identifying and reporting needed changes; Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations; Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders. KENTUCKY BLOOD CENTER
PHLEBOTOMIST
JULY 2017 – JANUARY, 2018
Verifies patient by reading patient identification; Obtains blood specimens by performing venipunctures and finger sticks; Maintains specimen integrity by using aseptic technique, following department procedures; observing isolation procedures; Collects therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time; Tracks collected specimens by initialing, dating, and noting times of collection; maintaining daily tallies of collections performed; Performs bleeding-times tests by entering results to the computer; notifying pathologist of results falling outside normal ranges; Maintains quality results by following department procedures and testing schedules; recording results in the quality-control log; identifying and reporting needed changes; Maintains safe, secure, and healthy work environment by following standards and procedures; complying with legal regulations; Resolves unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory; referring unresolved orders back to the originator for further clarification; notifying supervisor of unresolved orders.97 Latavia Henderson
618 Beecher St
Louisville Ky. 40215
ac8u9t@r.postjobfree.com
SPECTRUM
CUSTOMER SERVICE REP
AUGUST 2016 to SEPTEMBER 2017
Take inbound calls for customer billing accounts, installations; apply payments; troubleshoot; schedule tech appointments; provide information on pricing and plans. COMPUTERSHARE
TRANSFER AGENT/CUSTOMER SERVICE REP
OCTOBER 2015 TO MAY 2016
Handle incoming customer inquiries regarding shares/stocks for multiple companies; maintain call records; resolve problems by clarifying customer complaints; handle over 60+ calls a day; provide information on transfer inquiries/requests; reissue dividend payments outstanding checks. TELEPERFORMANCE
CUSTOMER SERVICE REP
DECEMBER 2014 TO SEPTEMBER 2015
Handled incoming customer inquiries regarding banking products; open and closed certificate of deposits; renewed certificate of deposits; maintained call records; handled supervisor calls; resolved problems by clarifying customer complaints; assisted with floor monitors; handled over 60 or more calls a day.
NPC
CUSTOMER SERVICE REP
JUNE 2012 TO FEBRUARY 2014
Handled incoming customer inquiries regarding billing matters; adjusted statements; determined when supervisor intervention was needed; maintained call records and resolve problems by clarifying customer complaints. PERSONAL CARETAKER/PHLEBOTOMIST (Bridgett Brown)
FEBRUARY 2011 – JULY 2013
Assisted with feeding, bathing and daily living activities; Administered daily medications; Monitored glucose levels by performing bedside glucose tests; recording results; Assisted with Hospice care. SHPS
CUSTOMER SERVICE REP
JANUARY 2009 TO AUGUST 2011
Handled incoming customer inquiries regarding billing matters; adjusted statements; determined when supervisor intervention was needed; maintained call records and resolve problems by clarifying customer complaints.
PERSONAL CARETAKER/PHLEBOTOMIST (Amy Turner)
JANUARY 2007 – MARCH 2010
Assisted with feeding, bathing and daily living activities; Administered daily medications; Monitored glucose levels by performing bedside glucose tests; recording results. ZLB PLASMA CENTER
PHLEBOTOMY TECH
FEBRUARY 2007 – NOVEMBER 2009
Screen candidates; collecting and processing plasma from donors; monitor donors; schedule appointments.
Latavia Henderson
618 Beecher St
Louisville Ky. 40215
ac8u9t@r.postjobfree.com
UNIVERSITY OF LOUISVILLE HOSPITAL
PHLEBOTOMIST INTERN
2006
EDUCATION PHLEBOTOMY CONCEPTS
Certificate Program
2005
Professional References:
Bridgett Brown
Caretaker Employer
Shannon Wheat
U of L Physicians
Christopher Smith
U of L Physicians
Christina Terry
Signature Health Care
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