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Customer Service Manager

Tupelo, Mississippi, United States
March 22, 2019

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Lisa Trice

*** ******* **.

Tupelo, MS *****



I am seeking a position where I can use my experience in administration, retail and management as well as my education to help meet organizational goals.


Union University Jackson, TN Business w/ focus Project Management

Itawamba Community College Fulton, MS Social Work

Creation's Cosmetology Tupelo, MS Cosmetology


06/17 – Present

Quality Tech Tecumseh Shannon, MS

Read blueprints and specifications, Recommend adjustments to the process and assembly, Inspect, test, and measure materials or products being produced. Ensure quality standards. Collect engineering data, produce scrap reports. Oracle user and Microsoft 360 user. Active member of the Continuous Improvement team as I have completed the Lean training. Actively practice 6s with a company that is ISO 9001 certified.

03/16 – 06/17

Product Auditor Grammer Shannon, MS

Read and interpret blueprints and specification, SAP Super user

Recommend adjustments to the process or assembly

Inspect, test, or measure materials or products being produced. Inspect all completed automotive parts to ensure quality standards. Trained new hired inspectors of incoming material, parts and components used to manufacture automotive devices. A member of the Health Safety team and First Aid Team. Company practice 5s standards

10/13 - 10/15

Customer Service CAP team lead Walmart Tupelo, MS

Conduct bin audits daily, conduct on hand checks, zone assigned area, replenished items, and assist customers.

12/12 - 4/14

Retail Merchandiser Crossmark Internet

Merchandised assigned stores, Ensured Selling on-shelf Availability, Promoted assigned products, Display Selling & Set-up and POP Placement. Shelf Planograms Resets,Confirmed special pricing, Conducted Audits and IRC Placement. Reported collected data and conducted all administrative information via internet.

12/07 - 2/12

Eligibility Specialist II State of MS- Division of Medicaid Tupelo, MS

Interviewed clients who desired health benefits

Processed applications and conducted yearly reviews, verified reported information, determined eligibility for applicants who State issued health benefits


Counselor Assistant State of MS- Vocational Rehabilitation Tupelo, MS

Assist in developing, administering, and monitoring the budget

Schedule and follow up on appointments arranged for clients with counselors

Provided clients with essential employment tools to re-enter the work force. Maintained case files, general accounts payables, administrative duties such as reordered supplies, fax, switchboard duties, create reports and agendas, processed applications

11/05 - 5/09

Attendant Region III CDS Tupelo, MS

Relief staff for women's unit, supervised women's unit to ensure rules were followed, issued required medication, compiled reports on clients

07/99 - 08/02

Store Manager Wireless World Tupelo, MS

Complete store operational requirements by scheduling and assigning employees; following up on work results.

Maintain store staff by recruiting, selecting, orienting, and training employees; planning, monitoring, and appraising job results.

Ensured availability of merchandise and services by approving contracts; maintaining inventories.

Activated cellular phones, conducted credit checks, maintained bookkeeping, payroll & daily deposits, reordered inventory and routed shipments.

03/95 - 6/99

Quality Control Piper Impact New Albany, MS

Checked airbag parts for correct dimensions and/or defects, entered information into computer, moved loads from CNC machines to assigned locations. SPC, Blue Print and Precision Instrument certified. ISO 9000 cert

09/93 - 10/94

Assistant Manager KFC Booneville, MS

Opened/Closed store, trained new hires, processed time sheets, conducted daily deposits, created work schedules

10/89 - 8/93

Customer Service Rep Walmart Ripley, MS

Worked electronics dept, processed lay-a-ways, cashier, zoned assigned areas

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