Laura Steacy

*** ******** **** *. **

Macdonalds Corners

K0G 1M0

Attention: Human Resources

I was recently employed for the last 4 years with Dr Sas and Dr. Saini in Kanata as Medical Office Administration .I am very comfortable using the healthcare software and can be a great asset to your office. We didnt have EMR for chart notes as office was all paper, but all appointments, demographics and billing was done on an EMR system.

The drive and focus to achieve success depends upon the ability of your staff to grasp a problem, evaluate the best way to solve it, and then work until the solution is in hand. This is precisely the process I have followed. I am a very quick to learn new procedures.

Flexibility and creativity in a business gets stale when it continually recycles the same ideas time and time again. When you hire me, you get someone who thinks for herself, and who is not afraid to suggest new ways to approach a task. I am a person who likes orderly situations, and once all is organized, perfection can be achieved.

An interview would grant me the opportunity to introduce myself to you, and to express my knowledge that I have learned.You can reach me at 613-***-**** to schedule an interview.

Thank you in advance for considering me for this position.. Dr. Sas or Dr Saini, both will give reference for my work. The reason I am looking for new employment is that one doctor is retiring as of January 2019, my other doctor is moving to a clinic as office expenditures of current office are too much for only one doctor.

Sincerely,

Laura Steacy

Laura Steacy 613-***-****(home) 613-***-****)Cell

123 Bathurst Line Rd, Macdonalds Corners

Highlights

Honest

Reliable

Dedicated

Hard Worker

Excellent interpersonal and customer service skills

Outstanding conflict resolution skills; efficiently solve problems

Demonstrated capacity to learn quickly and follow directions

Work well under pressure and in a fast paced environment

Supportive team player however can work with little supervision

•Dedicated to completing high quality work within deadlines

•Skilled in Microsoft Office

•Graduated Willis College, Smith Falls

Relevant Skills / Experience

Customer Service

Positively interacted with customers: always courteous, helpful and friendly

Worked to meet deadlines and quotas successfully; always aimed to exceed expectations

Responded to customers inquiries and complaints in a proficient and timely manner

Communicated with and supervised fellow employees to guarantee high quality customer care

Used effective listening skills to ensure a clear understanding of customer and staff concerns

Answered phones, directed calls, organized work environment, did filing and typing

Trained in new staff, balanced cash and lottery sheets daily, set up displays

Employment History

Medical Office Admin. Dr. Sas & Dr. Saini, Kanata, ON

Dec 2014-Jan 2019, Full-time

Clerk/Office DollarWorld Plus, Perth, ON

2014-2015, Part-time

Manufacturing: Proctor & Gamble, Brockville, ON 2006 - 2013

Asst. Manager: Whites Groceries, Gananoque, ON 2000 - 2006

Education

Willis College-Medical Administration/Ward Clerk Specialist Smith Falls, ON

Ontario Secondary School Diploma Gananoque, ON WHMIS

CPR/AED & First Aid level C Sept, 2014-2017

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