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Administrative Assistant Customer Service

Keego Harbor, MI
14.50-15.00 per hr
March 22, 2019

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Gain an administrative position within your customer-oriented company. I am a proactive team player with a wealth of experience and a commitment to professional growth.

Highlights of Qualifications:

Excellent organizational skills, an expert at detail orientation.

Able to manage/prioritize multiple tasks quickly and proficiently.

Extremely motivated with a positive attitude.

Thrive in both independent and team-oriented working environments.

Adapts well in challenging and fast paced environments.

Professional Experience:

Knollwood Country Club - Lead Receptionist (seasonal position) 2018-2018

Met and greeted all visitors in a pleasant, courteous professional manner. Assisted guests, visitors and

associates with inquires and directions.

Answered incoming telephone calls and forwarded to appropriate party. Responded to all messages via phone or email.

Provided clerical support to the department that included but not limited to: typing, copying, filing, composing

routine correspondence, and preparation of outgoing mail.

Coordinated the member reservations for all scheduled club events, ala carte dinner and lunches.

Ordered and stocked kitchen supplies including paper goods, snacks and beverages.

Assisted Catering/Sales Manager with preparations for scheduled club events.

Martus Electric, LLC - Administrative Assistant 2015-2018

Answer phone calls and billing questions by written correspondence and emails.

Schedule work assignments, issue invoices, estimates, receipts and maintain bank accounts.

Manage spreadsheet, pay quarterly taxes and payroll to subcontractors.

Imlach Group/Atlas Van Lines - Customer Service Rep. / OA & DA Coordinator 2011-2015

Scheduled local survey appointments with Sales Representatives for Atlas agent’s relocation moves.

Entered/ registered relocation move orders into Imlach Group/Atlas Van Lines computer system.

Efficiently responded to heavy volumes of emails and phone calls in a timely manner.

Scheduled and confirmed move dates with dispatch department.

Managed a follow –up system to resolve problems and address customer inquiries.

Prepared estimates/ documentation and any additional services, such as 3rd party services via computer interface.

Confirmed and collected credit card charges for customers & accounting.

Livingston International - Import Logistics Specialist 2009-2011

Successfully coordinated freight/goods originating from foreign shippers to their vendors through

customs by submitting proper documentation and records via computer interface.

Worked collaboratively with customs to ensure prompt release of merchandise across Canadian

border for trucking companies.

Processed air/ocean consolidations shipments for managed account, Ford Motor Company.

Obtained/entered and expedited custom clearance on a timely basis through JPM Chase & Vastera system.

Implementation of daily billing and scanning into Livingston systems & scheduling delivery of material.

Imlach Group/Atlas Van Lines - Front Desk Receptionist (temporary position) 2008-2009

Answered and directed incoming calls and greeted customers in pleasant, courteous professional manner.

Entered data for accounting department and drivers logs into Excel and other programs.

Composed and typed department memos/letters.

Sorted and distributed incoming mail.

Filed, faxed and scanned documents on regular basis.

Technical Skills: Proficiency with computers, Internet research and Microsoft Office Suite.

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