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Customer Service Office/Civil Servant/problem solver

Eye, England, United Kingdom
March 22, 2019

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Maureen Hopkins

Harlyn Scargells Lane,



PE15 9LR

Mobile: 074********


Personal Statement

I am a work motivated person with a track record of high achievement and am always striving to improve myself. I am a good problem solver, always eager to learn new tasks and work well with people from all different walks of life. I would never leave a colleague struggling if they were unable to complete a task I would take ownership and see it through to completion. I always enjoy new challenges and am keen to learn new skills.

Key Skills


Diligent (I always exceed my daily working target)

Good time management

Priortise workload

Work well in a group as well as independently

Contribute to meetings and functions


The Cornerstone Practice-19/11/18-11/12/18

My main duties were answering the phone to patients,booking appointments and dealing with patient queries. I spent the majority of my time on the reception desk where I dealt with a various range of circumstances, ranging from patients issues to deliveries of drugs and prescriptions and dealing with situations as they arose, including following the specific emergency procedures.

I was also responsible for checking documentation for new patients as well as dealing with tasks via system 1. Closing and opening reception when on early/late shift, dealing with postal queries (tasks outstanding) phoning patients with details of results or arranging urgent appointments with a doctor or nurse. Ensuring that unsigned prescriptions were signed by the issuing Dr. whilst complying with Data Protection Act and ringing patients to rearrange appointments when short of staff or extra appointments needed.

I resigned from this post as I felt the role was not challenging enough for me. I also found some of the administration very hostile towards me due to the fact that two of the partners of the practice where friends of mine. This made the situation in my opinion far worse than it had to be.

Civil Service since 20/08/1990-31/10/18

I was employed as an Administrative Officer. My daily work includes processing of benefits and endless, customer contact. Contact with internal and external departments and dealing with outside companies as well as being Compliant with the Data Protection Act in every aspect of duty. I am always willing to help others that are struggling with work or stuck on a complex case/Query. Daily I am called upon by colleagues to solve problems and fix cases.The list is endless.I use word, windows excel and emails daily.

During my time I have carried out all aspects of Customer Service both phone and face to face in various roles. I have worked in several offices within the group including:

The London Fraud unit

The National Insurance number unit (call centre)

Peterborough Town Hall

Barking and Havering District

During my time in Barking and Havering District I deputised for my Executive Officer running the Fraud and Compliance Administration team. I had 5 staff in my office to supervise, as well as 8 offices, some of which were in the most deprived areas around East London, to make sure that staff had adequate work as well as solve problems, some involving staff welfare/absence and general day to day running of Office. I would also set work for visiting officers, closing Fraud and Compliance files and entering Data for Fraud and Compliance Officers towards their targets and Statistics. I kept track of officers whilst they carried out their daily tasks and making sure they had all returned safely at the end of the day. I was always the first point of contact if they had any concerns or issues.

John Lewis Partnership- June 1988- August 1990.

I carried out all aspects of supermarket duties including shelf filling checkouts, Customer care, general office and cash office. I would also cover for the Section manager in absence, order stock and compile end of days sales figures as well as answering incoming calls from members of the public/businesses and general office duties.

To complete these roles successfully it required me to be organised, able to work in a team with people from other departments, priortise workload, use a till and able to work under pressure to complete multiple tasks within a specific deadline.

The Argyll Group- June 1985- June 1988

My roles included delicatessen, Bakery, Checkouts, Shelf filing and Customer Information desk.

I worked with a large group of people in a busy environment and had to use customer service skills daily. This was where I first learnt to use a till to help me complete tasks and communicate with people from all backgrounds as they entered the shop. Another part of my daily tasks was to help manage the bakery and supervise staff.

I was firstly promoted to Delicatessen supervisor which involved me organising customer queries/complaints, ordering stock and displaying goods for sale. I also had to regularly use a phone to deal with customer queries and order stock when required to ensure adequate stock was available for events/special occasions.


Willows High School- September 1981 until June 1985

Qualifications gained:

CSE English B

CSE Sociology B

CSE Maths B

CSE Physics C

CSE Biology C

CSE History C

CSE Chemistry C

All of these are the equivalent of 1 GCSE.


Available upon request.

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