Jessica L. McCoy
**** *. ********* ****** *******, KS 67220 316-***-**** ac8u4i@r.postjobfree.com
OBJECTIVE
Experienced, organized, motivated business professional seeking position
within a stable organization
Education
Newman University - Wichita, KS
2001 - 2003
Degree focus: Clinical Psychology
SUMMARY OF QUALIFICATIONS
• Recruiting, screening/interviewing, onboarding, new hire orientation, training and supervision
• Project management skills
• All aspects of operations management including payroll, A/R, A/P and scheduling
• Extensive customer service/support and sales background
• Competent in all aspects of business management: Purchasing budgeting, operations, financial reporting, collections, inventory control, sales & marketing, production and scheduling, training
• Time management, organized, deadline driven and proficient multitasking skills
• Adept at employee development and driving sales to achieve overall company initiatives and financial goals
• Excellent verbal and written communication skills
• Proficient in Microsoft Word, Excel, Power Point, Outlook, Mas500, HMIS and Storis
Competent in the use of Social Media platforms
PROFESSIONAL EXPERIENCE
Ethan Allen Retail – 1423 N. Webb Rd., Ste. 145, Wichita, KS
6/2015 – 12/2017 and 7/2018 – 11/2018
Designer Center Manager / Operations Administrator
Responsible for the overall profitability and success of the design center
Recruiting, onboarding, training and development of Interior Design Staff and operational support staff
Carry out corporate initiatives while maintaining exceptional client service and integrity representing a publicly traded organization
Oversee daily/monthly business operations while meeting company financial goals
Coordinate with design team, logistics and vendors to provide exceptional service to clients
Ensure all cash transactions, including charge cards and bank deposits are reconciled, properly deposited and accurately recorded. Process blind cash balancing and exceptions.
Handle incoming communication from customers. Research and resolve customer inquiries in accordance with company guidelines. Monitor customer problems and identify recurring issues and trends to identify improvements needed
Update and monitor service work orders while working in cooperation with Company warranty representative and service technician
Achieved increased delivered revenue in tandem with Logistical schedulers
Manage the flow of information regarding status of customer orders and deliveries, follow up service, etc. between the service center and the design staff
Process soft accents orders including, but not limited to, creating purchase orders, placing orders directly through vendors and track orders to confirm availability/release of merchandise
Receive, prepare and ship components to workrooms
Monitor inventory in regards to sales, margins and volume
All aspects of project management to achieve appropriate timelines for client’s design needs
Accountable for daily audit of business to identify and correct sales errors expeditiously
Accurately record daily design center traffic for company trackers and benchmarks
Monthly closing of business including various reports to management
Lakeview Funeral Home and Cemetery - 12100 E. 13th St. North, Wichita, KS
1/2010 –10/2014
Family Service Counselor / Administrative Manager / Sales Manager
• Oversee all duties of contract processor and administrative assistant, coaching, development and annual performance reviews
• Responsible for generating and meeting company sales goals by carrying out cemetery
sales including property, funeral plans and merchandise
Recruit, onboard, hire and train Family Service Counselors
Manage team of four counselors daily/monthly sales activity to consistently meet company financial goals
• Meeting with families when a death occurs in order to facilitate final arrangements in
conjunction with funeral directors
• Track and report all revenue generating activity weekly to funeral home manager
• Process all invoices for payment via P-Card or Corporate A/P
• Prepare and execute daily cash and credit deposits
• Order all cemetery markers and benches
• All Facets of office management including direct support to GM
• Maintain Quicken checkbook, prepare monthly reports, write and sign checks for services
• Oversee general office equipment, service and supplies
• Maintain office supplies / building maintenance supplies
• Code all invoices to appropriate G/L account to track spending and budget
Haddock Education Technology - 8201 E. 34th St. Circle N., Ste. 801, Wichita, KS
2/2009 - 6/2009
Project Coordinator / Administrative Assistant
• Managed all installation projects in 8 states: including scheduling, issuing work orders,
statements of work, tracking project costs and timelines
• Maintained warehouse inventory and purchased all parts needed for each project as well
as stock
• Provided direct administrative support to Director of Technology and Sales Manager.
Special projects as requested
• Developed and executed processes and procedures for completion of projects including
all necessary documents required for each job
• Assisted in creating company handbook through written outline of all new documents
Created
Envision, Industries - 2301 S. Water, Wichita, KS
9/2007 - 2/2009
Sr. Customer Service Rep. / Claims Resolution
• Calculating and ordering raw materials in order to meet production schedule projections
• Accountable for providing outstanding customer service to all customer bases with
individual focus on my own primary accounts
• Training and mentoring all inside sales rep. team members to continuously develop their
roles in the department
• New departmental employee training and organization
• Administrative support to Department manager and VP of Sales
• Represent department in all interdepartmental company meetings
• Developed processes and procedures to resolve and track discrepancies from all Envision
shipping locations in an effort to minimize lost revenue for continuous improvement to
receive and maintain ISO certification
• Provided department wide support for management and 6 inside sales reps.
• Generate monthly discrepancy reports for all Envision shipping locations to provide to all
upper management
• Work to resolve customer issues via accounting and collections, posting to A/R accounts,
issue credits and debits, receive claims payments
• Accountable for processing all American Express credit card orders on a weekly basis
• Generated purchase orders from suppliers to drop ship to customers
• Provide inside sales support to an assigned National Sales Account Manager, doing all
aspects of order entry, sales calls, tracking usage, tracking pricing structures, being point
of contact whenever called upon
Oasis Staffing - 300 N. Mead, Ste. 104, Wichita, KS
6/2005 - 7/2007
Front Desk Administrator/Staffing Services Coordinator/ Professional Staffing Consultant
• Responsible for all aspects of office management including, but not limited to: answering
calls, updating applicant availability, scheduling interviews & testing as well as any other
administrative duties needed.
• Weekly payroll processing for all temporary employees including accurate tracking of
benefits including holiday and vacation pay.
• Recruiting, screening/interviewing and testing applicants
• Weekly A/R procedures to maintain current pay status on each client.
• Responsible for weekly A/P transmittal forms
• Included in marketing strategies for sales/recruiting to increase overall branch growth and
profitability
• All aspects of outside sales including: cold calls, phone follow-up and quoting to
potential clients based on knowledge of risk, credit rating, state work comp. rate and
corresponding work comp. codes to meet gross profit margins.
• Guide recruiters in their activities relating to my client accounts
• Tracking gross profit goal to meet and exceed projected monthly/yearly budgets
REFERENCES: Available upon request