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Operations Administrator

Wichita, Kansas, United States
March 22, 2019

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Jessica L. McCoy

**** *. ********* ****** *******, KS 67220 316-***-****


Experienced, organized, motivated business professional seeking position

within a stable organization


Newman University - Wichita, KS

2001 - 2003

Degree focus: Clinical Psychology


• Recruiting, screening/interviewing, onboarding, new hire orientation, training and supervision

• Project management skills

• All aspects of operations management including payroll, A/R, A/P and scheduling

• Extensive customer service/support and sales background

• Competent in all aspects of business management: Purchasing budgeting, operations, financial reporting, collections, inventory control, sales & marketing, production and scheduling, training

• Time management, organized, deadline driven and proficient multitasking skills

• Adept at employee development and driving sales to achieve overall company initiatives and financial goals

• Excellent verbal and written communication skills

• Proficient in Microsoft Word, Excel, Power Point, Outlook, Mas500, HMIS and Storis

Competent in the use of Social Media platforms


Ethan Allen Retail – 1423 N. Webb Rd., Ste. 145, Wichita, KS

6/2015 – 12/2017 and 7/2018 – 11/2018

Designer Center Manager / Operations Administrator

Responsible for the overall profitability and success of the design center

Recruiting, onboarding, training and development of Interior Design Staff and operational support staff

Carry out corporate initiatives while maintaining exceptional client service and integrity representing a publicly traded organization

Oversee daily/monthly business operations while meeting company financial goals

Coordinate with design team, logistics and vendors to provide exceptional service to clients

Ensure all cash transactions, including charge cards and bank deposits are reconciled, properly deposited and accurately recorded. Process blind cash balancing and exceptions.

Handle incoming communication from customers. Research and resolve customer inquiries in accordance with company guidelines. Monitor customer problems and identify recurring issues and trends to identify improvements needed

Update and monitor service work orders while working in cooperation with Company warranty representative and service technician

Achieved increased delivered revenue in tandem with Logistical schedulers

Manage the flow of information regarding status of customer orders and deliveries, follow up service, etc. between the service center and the design staff

Process soft accents orders including, but not limited to, creating purchase orders, placing orders directly through vendors and track orders to confirm availability/release of merchandise

Receive, prepare and ship components to workrooms

Monitor inventory in regards to sales, margins and volume

All aspects of project management to achieve appropriate timelines for client’s design needs

Accountable for daily audit of business to identify and correct sales errors expeditiously

Accurately record daily design center traffic for company trackers and benchmarks

Monthly closing of business including various reports to management

Lakeview Funeral Home and Cemetery - 12100 E. 13th St. North, Wichita, KS

1/2010 –10/2014

Family Service Counselor / Administrative Manager / Sales Manager

• Oversee all duties of contract processor and administrative assistant, coaching, development and annual performance reviews

• Responsible for generating and meeting company sales goals by carrying out cemetery

sales including property, funeral plans and merchandise

Recruit, onboard, hire and train Family Service Counselors

Manage team of four counselors daily/monthly sales activity to consistently meet company financial goals

• Meeting with families when a death occurs in order to facilitate final arrangements in

conjunction with funeral directors

• Track and report all revenue generating activity weekly to funeral home manager

• Process all invoices for payment via P-Card or Corporate A/P

• Prepare and execute daily cash and credit deposits

• Order all cemetery markers and benches

• All Facets of office management including direct support to GM

• Maintain Quicken checkbook, prepare monthly reports, write and sign checks for services

• Oversee general office equipment, service and supplies

• Maintain office supplies / building maintenance supplies

• Code all invoices to appropriate G/L account to track spending and budget

Haddock Education Technology - 8201 E. 34th St. Circle N., Ste. 801, Wichita, KS

2/2009 - 6/2009

Project Coordinator / Administrative Assistant

• Managed all installation projects in 8 states: including scheduling, issuing work orders,

statements of work, tracking project costs and timelines

• Maintained warehouse inventory and purchased all parts needed for each project as well

as stock

• Provided direct administrative support to Director of Technology and Sales Manager.

Special projects as requested

• Developed and executed processes and procedures for completion of projects including

all necessary documents required for each job

• Assisted in creating company handbook through written outline of all new documents


Envision, Industries - 2301 S. Water, Wichita, KS

9/2007 - 2/2009

Sr. Customer Service Rep. / Claims Resolution

• Calculating and ordering raw materials in order to meet production schedule projections

• Accountable for providing outstanding customer service to all customer bases with

individual focus on my own primary accounts

• Training and mentoring all inside sales rep. team members to continuously develop their

roles in the department

• New departmental employee training and organization

• Administrative support to Department manager and VP of Sales

• Represent department in all interdepartmental company meetings

• Developed processes and procedures to resolve and track discrepancies from all Envision

shipping locations in an effort to minimize lost revenue for continuous improvement to

receive and maintain ISO certification

• Provided department wide support for management and 6 inside sales reps.

• Generate monthly discrepancy reports for all Envision shipping locations to provide to all

upper management

• Work to resolve customer issues via accounting and collections, posting to A/R accounts,

issue credits and debits, receive claims payments

• Accountable for processing all American Express credit card orders on a weekly basis

• Generated purchase orders from suppliers to drop ship to customers

• Provide inside sales support to an assigned National Sales Account Manager, doing all

aspects of order entry, sales calls, tracking usage, tracking pricing structures, being point

of contact whenever called upon

Oasis Staffing - 300 N. Mead, Ste. 104, Wichita, KS

6/2005 - 7/2007

Front Desk Administrator/Staffing Services Coordinator/ Professional Staffing Consultant

• Responsible for all aspects of office management including, but not limited to: answering

calls, updating applicant availability, scheduling interviews & testing as well as any other

administrative duties needed.

• Weekly payroll processing for all temporary employees including accurate tracking of

benefits including holiday and vacation pay.

• Recruiting, screening/interviewing and testing applicants

• Weekly A/R procedures to maintain current pay status on each client.

• Responsible for weekly A/P transmittal forms

• Included in marketing strategies for sales/recruiting to increase overall branch growth and


• All aspects of outside sales including: cold calls, phone follow-up and quoting to

potential clients based on knowledge of risk, credit rating, state work comp. rate and

corresponding work comp. codes to meet gross profit margins.

• Guide recruiters in their activities relating to my client accounts

• Tracking gross profit goal to meet and exceed projected monthly/yearly budgets

REFERENCES: Available upon request

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