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Sales Manager

Location:
Johannesburg, Gauteng, South Africa
Posted:
March 22, 2019

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Resume:

Zanele Moima

061*******

I am a committed young lady who would like to apply for a position in your Company as the first point of contact to your customers. I have eight years working experience, contactable reference that can quote that I am an excellent employee, who uses her initiative and has the ability to priorities and multi -task her work. I’m totally reliable and have good communication skills.

I enjoy a position where I am kept busy with a large workload and believe that my strengths lie in my computer abilities, my organizational skills, customer services and sales. I thrive under pressure and have strong interaction skills with my colleagues and clients.

With the above experience I can contribute to your productivity. Regards, I hope my application will receive your undivided attention since I honestly believe that I can be a valuable asset to your company. I look forward to your favorable response.

Zanele Moima

061*******

ac8u26@r.postjobfree.com

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PERSONAL DETAILS

Name: Zanele Elizabeth Moima

IDENTITY NUMBER:

881**********

NATIONALITY: South African

RESIDENTIAL ADDRESS: 1515 Lawu Street

Voslooorus

Boksburg

1475

LANGUAGES: English

isiZulu

siSotho

isixhosa

EDUCATION

Hoerskool Voortrekker 2007: Certificate: Matric

English

Afrikaans

Biology

Typing

Business Economics

Accounting

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Database

Elementary Typing

Internet & Email

WORK EXPERIENCE

Vhuthelani Services

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January 2008 to December 2012

Designation: Sales Agent/Customer Service

Recently: designated at Telkom since January 2013 up to July 2015 MAIN DUTIES:

Job Summary

Ensuring incoming sales and maintaining clients.

Sales Agent Responsibilities

● Daily Correspondence with clients in a call centre environment

● Attending to daily leads

● Send and receive claims

● Asses and correspond with claimants for outstanding documents

● Selling our products and services to customers

● Problem solving

● Providing customer with feed back

● Providing customers with information regarding our latest products

● Keeping clients of happy and making them aware of available products offered to them as members.

● Receiving walk in clients and explaining the funeral cover to them in detail.

● Maintaining of weekly sales, cancellations, retaining customers and upgrades.

● Giving clients a courtesy call after three months to ensure that they are happy regarding the service provided.

● Handling of customer problems

● Receiving and acknowledging enquiries.

● Team support, loyalty and customer support

● Keeping clients happy with service provided.

● Giving the customer the right product that best suits their needs and wants

● Listening to the customer

● Provided Customer Care

● Taking Customer Ownership

● Maintaining a good customer relationship

● Updating customer information via CRM.

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REFERENCE:

PREVIOUS JOB

Company:Telkom

Position:Mobile Sales Specialist

Duration:January 2013 up to July 2015

Area Manager:Thandazo Malinga

Contact number:084-***-****/ 061-***-****

Email:thandazo <ac8u26@r.postjobfree.com>

PREVIOUSJOB

Company:Nedbank

Position:Ops processing administrator

Duration:September 2015 up to 2016 June

Manager:Tebogo Mathibela

Contact number:+27 (0-11-667-**** c +27 (0-74-655-**** Email:ac8u26@r.postjobfree.com

FUNCTIONS

• FICA requirements verification's on new and existing accounts applications

• Escalations of non-compliance accounts

• KYC documents identification and labeling

• Documents imaging

• Validating of client’s identities and other supporting documents

• Data capturing

• Performing other general administrative duties

Position

Company: Nedbank

Position: SS&A Sales Consultant

Duration: 2016 June to September 2016

Manager: Aubrey Mogashoa

Email: ac8u26@r.postjobfree.com

FUNCTIONS

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● Managed Transformation and Change

Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc)

● Managed Self

Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.

● Initiated Stakeholder Relationships

Meet client needs by conducting needs analysis with clients according to Nedbank procedures.

● Improved Business Results

Meet targets by selling Nedbank products in identified communities according to policies and procedures. Improve performance by identifying sales opportunities through community involvement.

● Assist with Internal Processes

Monitor activities by reviewing action plans and taking corrective action to meet departmental targets. Create an environment in communities for selling Nedbank products and services by utilizing resources according to Nedbank policies and procedures.

Company: Nedbank

Position: Retention Consultant

Duration: October 2016 to May 2017

Team leader: bongani vilakazi 078*******

Develop new strategies for customer retention activities. Respond to customer queries and address service complaints in a timely manner.

Work with Sales Manager in implementing sales promotion activities. Track contracts that are soon to be expired and contact customers for renewals.

Develop product presentations and demonstrations to customers. Analyze customer feedbacks and develop new techniques to ensure customer retention.

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Upgrading and downgrading of packages.

Informing clients of new products available.

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